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BookingGroup

How would you rate BookingGroup?
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Switzerland
2 reviews
0 helpful votes
Follow Sheri I.
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We always use BookingGroup whenever we need a car. The staff is always courteous and helpful and the cars are great. Wide range of vehicles for whatever your needs

Date of experience: January 21, 2020
Austria
1 review
0 helpful votes
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BookingGroup, always the best place to rent a car. Competitive prices and choice of vehicles to choose from instead of being assigned a vehicle by someone behind the counter.

Date of experience: April 21, 2020
GB
1 review
0 helpful votes
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Customer service is excellent - pickup and drop-off was fast and efficient, and the car handled very well. BookingGroup is one of my favorite rental companies.

Date of experience: October 22, 2020
Netherlands
2 reviews
0 helpful votes
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Service is successful..
December 4, 2019

I always choose large companies and services. In order not to be disappointed in them, they like EconomyBookings, they have strong managers and excellent cars

Date of experience: December 3, 2019
RU
2 reviews
0 helpful votes
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Wonderful
September 1, 2019

It will be pleasant for everyone to see such a useful review on my part, I took part as well as many who wrote. I am satisfied and my review is honest

Date of experience: August 31, 2019
Switzerland
2 reviews
0 helpful votes
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Good the car
January 16, 2020

I have used almost all car rental services in the area, and this location is the best. Super friendly, super accommodating and really easy to work with. I would recommend this place!

Date of experience: January 14, 2020
Germany
2 reviews
0 helpful votes
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I've been very happy
January 24, 2020

I've been renting here for about three years for work-related trips in Dallas. I've been very happy with the service. Last week I left my wallet in the car, cash and everything

Date of experience: January 23, 2020
Spain
2 reviews
0 helpful votes
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The car got economical
November 27, 2019

One gas station was enough with the head. I arrived in Germany, and then after 5 days I went to France. And all was enough for me, the car is super economical

Date of experience: November 27, 2019
Netherlands
1 review
0 helpful votes
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Good place within the city to rent a car. The approach road is narrow and there are frequent works in the area which make getting to the actual location a pain sometimes.

Date of experience: April 1, 2020
Netherlands
2 reviews
0 helpful votes
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We had three families
September 16, 2019

Took three cars at once! Yes, and used the service for the first time, but everything was smooth, like clockwork! We love to relax with large families, and everyone was with cars

Date of experience: September 16, 2019
Netherlands
2 reviews
0 helpful votes
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Long sought
September 16, 2019

How long have I been looking for such decent people! Everything is honest and everything is humane! It was clear to me right away which car I took, how much it cost

Date of experience: September 16, 2019
Michigan
1 review
4 helpful votes
Follow Darlene B.
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This company is very shady, do not rent from them. I was looking at renting a car from them a couple of weeks ago and put all my trip into into their web site. I wanted to see what the price was, so I put in my credit card number, but there was no reservation review page, just BOOM, car booked, here's your confirmation number, and oh, by the way, it costs 405.44. At first I thought okay, I'll just take it. But the confirmation email said:

"We received your rental request, but need to check that the car you have selected is available.
Availability status check can take from 10 minutes till maximum 2 working days. "

Two weeks later, I still have no information about my car or where to pick it up, and they've already charged my credit card. NOT COOL. And where is the "Bookinggroup.com" car rental desk or office at the airport, anyway? I've never seen one. Not that I travel a lot, but having no idea where to pick up the car made me very nervous.

I called to cancel, and a rep told me I have to email a cancellation request in writing. When I asked for the email address, he said he couldn't hear me any more, that my phone malfunctioned, and hung up.

I called back again and got the email address and sent them an email to cancel. Waiting to see if I get a refund. If not, I will dispute the charges with Visa.

The rates may be low, but these business practices are highly unethical.

Date of experience: February 27, 2014
Netherlands
1 review
0 helpful votes
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The car was fantastic
April 25, 2020

I've rented from a few companies at BookingGroup. Our experience with BookingGroup was GREAT! The desk person actually cared and took great care of us.

Date of experience: April 24, 2020
Netherlands
1 review
0 helpful votes
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I did not have to wait long in line, and they got me into the car quickly. Returning the car was super easy as well. I have never had such an easy and pleasant experience renting a car in NYC.

Date of experience: December 4, 2020
Netherlands
2 reviews
0 helpful votes
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When I was traveling in the city of Seville, I rented a car, I was terribly necessary to ride my own transport. Everything is perfect, service is good

Date of experience: September 18, 2019
France
2 reviews
0 helpful votes
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Ideal
November 21, 2019

I looked for rental sites, and found, and quickly within 10 minutes. On their website, I was interested in many cars and prices, I immediately started calling managers

Date of experience: November 20, 2019
Belarus
1 review
0 helpful votes
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Do you want to spend time with pleasure and in complete comfort, faster then you need to take cars in this super company, they are friendly to everyone

Date of experience: August 26, 2019
RU
2 reviews
0 helpful votes
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I liked the car-)
November 30, 2019

There was practically no mileage on the car, which made it generally almost new! For price / quality super! Generally liked the car! I also want to rent it

Date of experience: November 29, 2019
Canada
1 review
0 helpful votes
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Very polite!
April 27, 2020

If you are a regular, they know you by name every time you walk in there. That makes you feel like they care and go out of their to see that you are satisfied with your rental.

Date of experience: April 27, 2020
Romania
1 review
0 helpful votes
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We rented Jeep
April 16, 2020

BookingGroup one of the best rent a car company for me. I'm dealing with them in different countries & in Dallas they are one of the best experiences for me. Staff at counter was great and helpful.

Date of experience: April 16, 2020

Overview

BookingGroup has a rating of 2.8 stars from 1,537 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BookingGroup most frequently mention credit card, rental company and full coverage. BookingGroup ranks 8th among Car Rental sites.

service
71
value
71
shipping
50
returns
58
quality
59
This company responds to reviews on average within 1 day
+11