Excellent customer service. The staff at BookingGroup will Always go above and beyond your expectation. Tell them why you are renting and they will find the perfect vehicle for your needs.
I sound like an employee with that, but trust me BookingGroup is the place!
Friendly staff at counter with no hard sales pitches, fast and efficient sign-in. Two employees waiting as we got off the elevator to pick up the car. They took their time to inspect the car with me prior to me taking it. Return experience was just as friendly and helpful. This is my go-to company for future rentals
If you want reliability, integrity and efficient service, there is only one person who comes to mind when it comes to hiring a car. I have been using Economybookings for approximately 5 years now and would have it no other way
Fast service, chose them over hertz because they actually had the vehicle I was looking for. Hertz on the other hand tried giving us a completely different vehicle and their reason was that the one we reserved over a month ago was no longer available due to high demand, which defeats the purpose of reserving..
What made it even better is that he remembered me from when I dropped off my car a week and a half ago, and coming from someone who also works in customer service, that is huge! Thanks again Kris for everything!
I'd like to warn others about this renting car company. After a reservation cancelling, I was charged the full price for the car. I made a complaint immediately and it has been more than 2 months since I heard of them for the last time. The only replies I've got was from the automated messaging center.
They refuse any communication with me and I haven't received any reply how the complaint was solved by them.
They set me up with Rent Car 4 Less in Houston. My flight was delayed an hour and when i landed i called to confirm the car was there. They told me to come over. When i got there, there is only a remote agent who informed me that the car was given away and although i called before, there is nothing he can do. I had to make my way back to the airport, lost $111 and find a new car rental on the spot.
Hello Eliyahu,
Thank you for bringing this to our attention. We are sorry to hear that you had a negative experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.
Best Regards,
Support Team
Attendants were courteous and welcoming. Thank goodness they had the car running with the heat on when I got into the car because it was 28 degrees outside... and they remembered to provide a snow brush. Good thing because it snowed about 6 inches for 2 whole days.
I forgot my receipt and they kindly emailed me it. I used Hertz the week at the 188 w Washington location because my company makes me order through them and it was a disaster. If you are getting a rental in west loop, I'd go with this one
Unfortunately I had an accident with the rental car, despite it being agreed they would pay in December having chased them about the payment they are now saying it will be 2 years until they are likely to pay.
These are scammers from Latvia! Reviews are twisted.
In no case do not book through their sites economybookings and the like. You will simply lose money. Your booking won't work in the end. And then they will tell you - we are very sorry, but we cannot help in any way and are not to blame.
Hello Igor,
Thank you for your feedback. According to our records, you have been refunded in accordance with our cancellation policy. Should you have any questions, please contact our Customer Support Team at support@bookinggroup.com.
BookingGroup employees were absolutely wonderful! Especially Mike. He was so generous and kind - and the car was new and clean and felt very safe. I will be coming back again, and would recommend this location to all of my friends.
I booked a car through them in Bulgaria. What a mistake. The car had numerous problems, including the fact it broke down but even worse the tyres were totally bald. It was a death trap. The company we hired from through them did not tell us the truth in any way shape or form and both them and the Booking Group have not compensated us in any way for the fact they hired us an unserviceable car and took 9 hours to replace it, leaving us stranded. Booking Group offered me the princely sum of 20 euros off my next booking through them. What a joke; that's not going to happen.
I would advise you not to use this company. If there are any problems, they will simply walk away.
Outstanding service. We were not familiar with the traffic in the location so that we were running late for our train schedule. Btw. The customer service ( I do not know the guy's name) and his manager gave us a lot help. I am really appreciate. I'll definitely be back again
Upon my return, the staff went out of their way to make my trip more comfortable by offering to keep my bags for a few hours while I ran some errands before heading to my AirBnB for check-in. They even drive me there.
When we booked car rental, this company automatically charged us for full insurance cover and roadside assistance without us requesting this (an extra £107 approx.). We emailed them straight away but they did not answer. We managed to speak to them on the phone 3 days later and they agreed to refund the extras. We would have liked to cancel the whole thing but they would have charged us for this. We are hoping that all goes ok when we get to our holiday destination. The company seems to be registered in Latvia.
Do not use.
I booked a car in Spain and the company didn't accept my American or Israeli drivers licenses. I was told I needed an international license, despite having rented in numerous other European countries and never having needed one. I emailed bookinggroup immediately and asked for a refund. A couple weeks later they emailed me back saying that it was clearly stated in the terms and conditions that I needed an international drivers license. I checked and nowhere did it say that an international license was required. Avoid this company at all costs. They would not refund me at all.
Hi Ari,
Thank you for bringing this to our attention. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.
What can I say trying to contact this company is impossible. Phones are never answered or the number cuts off, emails are never replied to. Trying to alter pick up time in Malta even phoning Malta is a waste of money.
Check out other hire companies.
I had made two car rentals one in Fort Lauderdale after arriving there the cost of the car was substantially higher than quoted and they sold me worthless insurance which I tried to cancel immediately and was given the run around. When I got home I called to cancel my plans through booking group for Miami in December. Not only was the customer service rep yelling at me to listen to him... I told him hello I am the customer you listen to me cancel everything and then he hung up the phone. I reported them to my credit card company and I certainly won't be paying either bill.
Dear Mary,
Thank You for your feedback.
We certainly do understand Your frustration, but and we take our customer care very seriously we would like to apologize for the inconvenience.
In terms and conditions was clearly stated point concern additional extras and options. That all additional extras and options are not included to the car price and they are taxable.
We have checked status of your issue and we can confirm that Rental Company charged you for the correct amount. Difference shown in your bank statement can be in case of bank covertation.
Kind regards,
Booking Group Team
I always check the companies before using their service, this turned out also by myself. I found a lot of good recommendations from clients, so I realized for myself that I need to act! Everything is fine, according to the passage of time, the car was returned when the rental period ended
Overview
BookingGroup has a rating of 2.8 stars from 1,537 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BookingGroup most frequently mention credit card, rental company and full coverage. BookingGroup ranks 8th among Car Rental sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jaroslav,
Thank you for taking time to provide your feedback which is very important for our company.
We have checked through our Customer Care Department incoming email. But unfortunately from address we didn't receive any emails regarding cancellation and refund.
Please, check if the request from your side was sent to correct email support@bookinggroup.com. Please forward to us your query one more time and our Customer Care Team will start investigation immediately.
Hope to hear from you soon.
Best Regards,
Booking Group Team