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Booksi has a rating of 1.8 stars from 178 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Booksi most frequently mention credit card, customer service, and time share problems. Booksi ranks 415th among Travel Deals sites.
This company responds to reviews on average within 2 hours
6,260 reviews
I love Booksi! Before I became a member, I used to completely stress out when it came down to planning a vacation. All the different sites redirecting to different site through comparisons. Now, planning vacations, booking flights, hotels and travel accommodations have become a snap of the fingers! I was able to travel Greece and spend time in St Peterburg Fl! So happy I found Booksi!
Great saving love it thank you Booksi
After purchasing a package and making a reservation from available dates, they asked to call them and confirm. Apparently given number is of monster reservation group, they ended up telling me those dates are not available and after some more digging into my personal details about income and occupation, they asked me to pay $150 and that $298 will be charged more as resort fee. Not only my original option Paris las vegas is not available, none of the hotels in whole of the las vegas is available and started to give me options for other cities and states! What kind of nonsense is that! I am going to review them on every platform until they give me my refund.
Date of experience: November 23, 2024
Booked a place that was described to me as a 5 star hotel, denied the protection because I trusted the person. Called back not even 3 days later and basically told to kick rocks. Scam company, save your money and go somewhere else. Told "no manager" to talk to either. Awful.
Products used:
Scammed out of money on a vacation I didn’t originally choose.
Date of experience: August 27, 2024
Hi Paul, Your feedback is crucial to us as we continuously strive to enhance our services. Please reach out to our support team at support@booksi.com, the booking number you have provided is under a different customer, please provide us with the account information, so we can assist you.
We genuinely apologize for any inconvenience caused and understand your frustration.
Your comfort and trust are of utmost importance to us, and we're here to support you every step of the way.
Best Regards,
Booksi Support Team
I was put in a rundown unsafe hotel that had a walkway to the beach but it was blocked for construction, I waded through grass. The fixtures in my room were old, paint chipped lamps, maintenance was in my room until after 11 o'clock because my door would not lock in the morning I needed maintenance to open the door to my patio. It was all around the most horrible experience I've ever had. I travel a lot nationally and internationally and how they could have subjected me to this inferior hotel literally it needs to be torn down, I am so sorry that I bought four vacation packages. I just don't want to be subjected to this anymore.
I thought when I saw the advertisement that it was a good deal, but I literally paid almost twice as much for the same vacation that I could’ve just bought out right without the hassle of going through a timeshare presentation. It was not worth the money.
Date of experience: August 29, 2024
Hi Leanora, thank you for your feedback.
We're saddened to hear that your experience with Booksi didn't meet your expectations.
Your feedback is crucial to us as we continuously strive to enhance our services. We apologize for any inconvenience you encountered during your vacation.
We'd like to learn more about your specific concerns so that we can take appropriate actions to prevent similar situations in the future.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com. We will work to address your issues promptly.
Best Regards,
Booksi Support Team
I was not told that this is a time share presentation. I then booked online and now told that the dates are not valid until I speak with a representative. I was then told that I had to give my husband's information too and he has to be involved with this presentation. This was supposed to be a girl's trip that will not be happening. I also want to let people know that the hotel's have limited availability and usually only on weekdays. Don't waste your money!
Date of experience: September 24, 2024
Hi Dee,
Thank you for reaching out to the Booksi Support Team and for sharing your thoughts with us.
We're truly sorry to hear about the availability issues you encountered with Booksi. We apologize for any inconvenience this may have caused you during your vacation planning process.
Please know that we're committed to addressing your concerns and improving our services to ensure a smoother experience for all our customers.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.
If I could rate this place a zero I would. They are a bunch of scam artists. They said I could book a place and had 18 months to use and then when I went to use it they said oh, no you have to pay a $1,000 difference because the resort fees went up. I was never advised of this and if I was I would have never done it. Also, nowhere does it say you need to do a timeshare presentation. Then, I re-booked for another place and I told then I already owned. The lady told me oh no big deal, so I purchased that. When I went to book, they wouldn't allow it. This place is working on nothing but false truths and lies. Do not BOOK through them
Tip for consumers:
Horrible, horrible horrible!
Products used:
I couldn’t use any of them!
Date of experience: September 5, 2024
Hi Kelly,
Your account was fully refunded. I am sorry that you continuously hung up on customer support, we have been successful in helping you receive your refund.
Thank you for bringing this matter to our attention.
Best Regards,
Booksi Support Team
We got to stay at our favorite resort at Myrtle Beach, which made this really awesome. The weather was great and the resort was clean and the staff was top-notch. We really felt that the registration and check-in was very easy. Booksi helped to make our family vacation one to remember. Thank you Booksi, I recorded a short video and posted it on Facebook for all of my friends to see!
Date of experience: August 31, 2024
Hi Steven,
We're absolutely delighted to hear that you found our service easy to use and our prices unbeatable!
Your satisfaction is our top priority, and we're thrilled to have exceeded your expectations.
Thank you for choosing us for your booking needs. We can't wait to welcome you back again in the future for more fantastic experiences!
Best Regards,
Booksi Support Team
What a relief it was dealing with Booksi. Unfortunately I had to cancel our hotel reservation. My email was responded to promptly and I was reimbursed. I will definitely look to them again for future travel plans.
Date of experience: August 23, 2024
Hi Vicki,
Thank you for your valuable feedback, At Booksi we strive to ensure that every aspect of your travel experience is not only easy but also incredibly pleasant for you. Your satisfaction is our utmost priority, and we are committed to going above and beyond to make it happen.
We look forward to have you as a customer once again!
If you need further 24/7 customer assistance, simply go to Booksi.com and click “Customer Support” or email us at support@booksi.com
Kind Regards,
Booksi Support Team
I purchased destin florida triied to give me a different place wanted $599 more would not give me a refund on original payment website says can cancel within 3 days for any reason scam
Tip for consumers:
that it is a scam
Products used:
none
Date of experience: October 29, 2024
Hi Ed, Thank you for your feedback.
We deeply value your satisfaction, and it's regrettable that we didn't meet our usual standards in handling your case. Your feedback is invaluable to us as it guides our efforts to continuously enhance our services. We genuinely apologize for any inconvenience caused and understand your frustration.
Your comfort and trust are of utmost importance to us, and we're here to support you every step of the way. Please know that you will get your refund guaranteed.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com.
Do not buy! I was scammed. Read my review and do t take it lightly! I never write reviews... this company is a complete scam artist. The hotels that are promised are NOT AVAILABLE! THEN THEY WANT YOU TO THROW DOWN ANOTHER $250 FOR "TAXES"... SAVE YOURSELF A LOT OF HEARTACHE AND $$$$$... THIS REVIEW IS COMPLETELY HONEST. TAKE MY WORD ON IT. VERRRRRY BAD IDEA.
Date of experience: November 27, 2024
Hi Kd, Thank you for your feedback.
We're truly sorry to hear about the availability issues you encountered with Booksi. We apologize for any inconvenience this may have caused you during your vacation planning process.
Please know that we're committed to addressing your concerns and improving our services to ensure a smoother experience for all our customers.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.
Best Regards,
Booksi Support Team
Booksi is an amazing way to book your vacations. Make sure you understand the regulations when you book and ask questions! Depending where you go and have to sit for a presentation DO NOT CONSUME ALCOHOL cause you will be disqualified and have to pay for your entire stay.
They have beautiful locations to vacation at and a price that’s unbeatable!
Date of experience: August 29, 2024
Hi Vanessa, thank you for your feedback.
We actually value that you understand that our great promotional travel deals come with terms and conditions and you were able to enjoy them as it is meant to be.
We definitely believe that being under the influence of alcohol is not beneficial for anybody when you must take care of and assist any type of function, so thank you again for letting everyone know that this will not be tolerated.
If you have any questions or need any more travel you can count on us at Booksi and you can reach out to support@booksi.com
I tried to get a refund but was told none were available, EVER! Every date I would give them that worked with my work schedule would never work for them! They never had weekend check ins available either. They then wanted to switch me to a different city- cities I'd been to and had no desire to revisit. I only bought the trip because it was Nashville and supposedly $59. My credit card was actually charged $97! As other reviewers are saying...BEWARE OF HIDDEN CHARGES! Also a 3rd party that works with BOOKSI called me literally everyday harassing me trying to get me to upgrade to more days! I kept having to block numbers and finally had to get mean and say DO NOT CALL ME AGAIN! I also asked for a supervisor when trying to book my trip in Nashville and was told none was available and that someone would call me back about a refund...of course that never happened either. So therefore unless I get a refund... I will blast them all over every social media platform I come across as crooked. I did my part to try to book the trip for $59. I was not only charged more than the promotion of $59 but they cannot meet my scheduling needs so therefore I should be entitled to a refund.
Tip for consumers:
Tried to download proof of purchase but it wont load on your site.
Date of experience: August 25, 2024
Hi Rose,
We understand your frustration, but please know that we will help you receive your refund.
We will be following up with you as soon as possible.
Regards,
Booksi Support Team
We had no problems with checking in or getting in our gorgeous hotel suite! Books saved us close to $500! Love it
Date of experience: August 30, 2024
Hi Jennifer, we love that you were able to save that much!
We are also very happy that we delivered what we offered you and besides that, you know that our great customer service is here 24/7 if you have any issues at support@booksi.com.
Booked a New Orleans package. In 8-months, no room on any date has been available. Have refused a refund. This is a scam. Be careful.
Date of experience: November 26, 2024
Hi Jody,
Thank you for your feedback, and we deeply apologize for the frustration you’ve encountered with your New Orleans package. We understand how disappointing it can be when availability doesn’t align with your desired dates, and we’re sorry for the inconvenience this has caused.
We’d like to assist you further and review your case to find a resolution. Please reach out to us at support@booksi.com with your booking details so we can investigate this matter thoroughly.
Your experience is important to us, and we regret that it hasn’t met your expectations. We are committed to addressing your concerns and ensuring better experiences moving forward.
Best regards,
Booksi Support Team
Date of experience: May 3, 2024
I would not be surprised if the reviews they feature on the site are forced to be made at the mandatory timeshare pitch so that you don't get kicked out of your accommodations. You have 18 months to book but only 7 days to cancel. Company policy only ensures the scam works. Truly the scum of the earth.
Date of experience: July 2, 2024
Hi Emiy,
We're sorry to hear about the difficulties you encountered while trying to complete your booking with Booksi.
We understand the frustration that can arise from such situations and want to assure you that addressing these issues are our top priority. Our team is committed to resolving the problems you faced and ensuring we restore your confidence in Booksi.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.
Thank you for bringing this matter to our attention.
Best Regards,
Booksi Support Team
The agent was terrific. She was professional knowledgeable, and very helpful. Kudos to a great employee.
Date of experience: September 25, 2024
Hi Robert,
Thank you immensely for your kind words and support.
We're happy to hear that you had such a wonderful experience with Booksi and our team!
Our team works to offer the best vacation deals and experiences, and it's incredibly rewarding to see our efforts reflected in your feedback.
Your support means the world to us, and we look forward to helping you plan your next dream vacation.
Best Regards,
Booksi Support Team
We truly enjoyed our stay!
The hotel was very clean and the customers service was good as well. I would definitely recommend it!
They we nice and accommodating.
I saw an advertisement on Facebook. This was my first time using Booksi!
Date of experience: August 29, 2024
Hi Sultan, we more than appreciate the value that you are giving our travel deals and service.
We want you to know that it is a pleasure dealing with and helping you go on your vacation.
We look forward to having you as a customer once again!
If you need further 24/7 customer assistance, simply go to Booksi.com and click “Customer Support” or email us at support@booksi.com
I wanted to just do a quick birthday trip, so I bought the package. Then had to call in to confirm, got roped into the VIP package. Then when I did book the trip a couple of days later, I was hit with Fees $300! And told I had to sit through a presentation. No where does it plainly state that there would be more fees and a time share selling seminar that I'd have to sit through. This site is a rip off. I was also told I couldn't get a refund. DO NOT USE THIS COMPANY!
Date of experience: July 10, 2024
Hi Sheila, following the below message, thank you for taking the time to let us know about your issue during our phone call, we have taken the necessary steps to correct this and we will follow up with you.
Hi Sheila, We're saddened to hear that your experience with Booksi didn't meet your expectations.
Your feedback is crucial to us as we continuously strive to enhance our services. We apologize for any inconvenience you encountered during your vacation.
We'd like to learn more about your specific concerns so that we can take appropriate actions to prevent similar situations in the future.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com. We will work to address your issues promptly.
Best Regards,
Booksi Support Team
Booksi made my husband and I's desire to see the beautiful southern, mossy trees and white sandy beaches of South Carolina an inexpensive reality!
Date of experience: August 29, 2024
Hi Leigh, thank you for your feedback, and we wish you great travels ahead.
We look forward to having you as a customer and helping you get to those beautiful places you always wanted to go.
If you need further 24/7 customer assistance, simply go to Booksi.com and click “Customer Support” or email us at support@booksi.com
I booked a vacation with this company last night. It was $59+ tax ($78.83) for 4 days, 3 nights in New Orleans. The money came out instantly. I got the message to call to confirm within 15 minutes. I called the number and waited over 25 minutes.
I found another number to call and they picked up right away. I explained that I needed to confirm. My dates weren't available, which I understood because it's next week. So Corey searches to find another destination in my area that is available. Nashville comes up, I was fine with that. I asked a few more questions for clarification so he claimed he had to do another scan. Nashville was no longer available but he sees Branson. To sum this up, I ended up paying an extra $150+tax ($163.50) for a "refundable" deposit.
After reading all of the negative reviews and seeing that I would have to pay an additional $280+ for resort fees, I decided to call and cancel this morning. I never received confirmation of the booking, dates, booking number, nothing. After trying to get me to choose another destination/date, the agent canceled it. I asked if I would receive a confirmation email, she told me it was already sent. (I still haven't received it). I asked about the refund, she proceeds to tell me they had me on a recorded line agreeing to terms and conditions. I reminded her that their policy promises a 100% refund if cancellation occurs within 3 days. She said that the $150+tax refundable deposit isn't refundable (?) so she put it as a credit on my account. That's useless because I don't ever plan on using the company to book anything ever again. She claimed that she processed a refund for the $59+tax and I should receive an email confirmation (still haven't received it).
Please stay away from this company! Check other websites for all of the negative reviews! In the end, it doesn't look like you'll end up saving any money. The price that you see is only a small fraction of what you'll end up paying. I hope I'm able to get my money back.
Update: I spoke to someone at the company this morning (9/4) after getting an email and phone call for this review. When you call in to book your dates, they want you to pay a refundable deposit. However, that deposit is only refundable if you pay $234 for the White Glove Service. So I was told that they could only refund the initial cost of $59+tax. Basically, I just gave them $163 because I didn't give them extra money to get a refundable deposit, refunded. I received confirmation, so hopefully I'll be refunded.
Please stay away from this company! There are reputable companies that you can use to travel cheap, without being scammed (Hilton Grand)!
Tip for consumers:
Research! Research! Research! Please use another company!!
Products used:
None
Date of experience: September 3, 2024
Hi Shana,
Thank you for your feedback.
Booksi is committed to addressing and helping solve our customer's issues. We apologize for any inconvenience this may have caused you during your vacation planning process.
As you can see, your account has been fully refunded and we are glad that your issue has been resolved.
Best Regards,
Booksi Support Team
I had a great experience. Customer service was very helpful & knowledgeable.
Date of experience: September 26, 2024
Hi Myra,
Thank you so much for the glowing review!
We're thrilled to hear that you had such a fantastic experience with Booksi and our team.
Providing affordable and memorable vacation experiences is what we strive for, and we're delighted that we could exceed your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Here's to many more unforgettable adventures with Booksi!
Best Regards,
Booksi Support Team
Wrong and mis leading promise and they took my payment because I never did vacation with this company always use Priceline want my money back never send me my confirmation iam going to tell all my friends be careful
Date of experience: June 6, 2024
Hi Shaikh,
Following the response below, we have requested further information from you to attempt a resolution, but so far we have not been able to contact you directly. Kindly provide the information requested.
We sincerely apologize for the negative experience you had with our service. We understand your frustration and are committed to resolving this issue promptly.
Thank you for bringing this to our attention. We appreciate your feedback and will use it to improve our services. If you have any further questions or need assistance, please do not hesitate to contact us directly at support@booksi.com
Best Regards,
Booksi Support Team
The program/promotions are very exciting and affordable. The customer service representatives are very knowledgeable and very pleasant over the phone; My family and I can't wait to go on vacation and be able to stay in a nice hotel and have extra money to be able to enjoy other fun things and be able to haveuse use
Date of experience: June 9, 2024
Hi Juliet,
We appreciate you taking the time to share such nice feedback with us.
We wish you and your family a great vacation, and if you have any questions or issues, please know you can reach us through support@booksi.com
We're committed to providing you with the best possible experience and value your input.
Best Regards,
Booksi Support Team
Booksi was very quick to respond to questions & concerns and willingly offered resolutions to any issue. The willingness to resolve a problem speaks volume to me. A company that wants to insure customer satisfaction. Thank you.
Date of experience: June 4, 2024
Hello Suzanne, thank you for your feedback a customer service representative will follow up with you.
THIS COMPANY SOLD ME A VACATION FOR $220.00 THEN WHEN BOOKING THE DATES IT COST ME ANOTHER $191.00 IN ADDITION TO THE ORIGINAL $220. NOW WE UP TO $411.00 THEN I WAS TOLD I NEEDED TO PAY A $150.00 DEPOSIT FOR THE ROOM THAT COST ME $163.50 the $13.50 WAS A SERVICE CHARGE SO NOW WE ARE UP TO $574. ON A VACATION I WAS SOLD TO FOR $200.00 THIS COMPANY LIES ABOUT EVERYTHING SO BE VERY CAREFUL IF YOU DO BUSSINESS WHITT THIS COMPANY I WOULD NOT GIVE THEM ANY STARS BUT HAVE TO GIVE THEM 1 TO POST. THEN WHEN I TRIED TO GET MY DEPOSIT BACK I WAS OLD THE GIFT CARD I RECIEVD A THE TIME SHARE PRESENATION WAS MY REFUND SO BASICLY I PAID THEM FOR THE GIFT CARD THE TIME SHARE COMPANY WAS GIVE AS A GIFT CARD AGIAN MORE LKIES FROM MONSTER SO PLEAS READ HIS BEFORE YOU EVER BOOK WITH "MONSTER RESERVATIONS GROUP"
Tip for consumers:
BE VERY CAREFUL USEING THIS COMPANY
Products used:
NONE
Date of experience: July 10, 2024
Hi Ron, thank you for your feedback. Our deals show all fees before any payment is made. The fees involved are based on the amount quoted for the offer plus the taxes and fees added to the cart before payments are made. The only additional fees for the accommodation which may or may not apply based on each individual deal is the “Resort Fees” which are charged at the time of booking dates. These fees vary depending on the individual hotel deal. To see if there are any resort fees applied to the hotel you are interested in please view the terms and conditions at the bottom of the deals information.
A customer support representative will follow up with you.
This is the worst company, please do not use their services. They are scammers, they invade your privacy by asking you your total household income, marital status, if you're a house owner etc. They advertise one price however when you call them to book the dates their charges for taxes and "resort fees" are double the price of the room. Never in my life have I heard about resort fees being over 100 usd a day. They probably calculate the resort fees and taxes based on each persons household income.
They are scammers and a rip off their customer service team is terrible as well. When I was arguing for a refund their team went on to block my number.
This is the worst company do not fall for this scam.
Tip for consumers:
WORST COMPANY THIS IS A SCAM
Date of experience: May 19, 2024
Hi Talia,
We regret to learn of your disappointment and frustration concerning our vacation package. Your feedback is highly valued, and we sincerely apologize for any confusion or inconvenience stemming from our booking procedures.
Please be assured that we hold your privacy in the highest regard, and any information gathered is strictly utilized for verification purposes. We extend our apologies if this process seemed intrusive or uncomfortable to you.
It is important to note that resort fees are mandated by specific hotels to cover the expenses of their services and amenities provided to guests during their stay. Due to the significantly discounted accommodation rates, these hotels may find it necessary to impose "Resort Fees" to contribute towards costs such as Animation Teams, On-Site Entertainment, Swimming Pool Maintenance, and sporting facilities, among others.
We wish to emphasize that we never intend to cause frustration among our customers. Our company prides itself on delivering a service that ensures successful booking of requested vacations or a full refund of the total payment made.
A member of our customer service team will contact you promptly to offer assistance with this matter.
If you need further 24/7 customer assistance, simply go to Booksi.com and click “Customer Support” or email us at support@booksi.com
Kind Regards,
Booksi Support Team
Welcome to Booksi.com, your ultimate source for exclusive discounted vacations. With over 1 million happy customers, Booksi has earned its reputation as a trusted and reliable travel website.
At Booksi, we pride ourselves on delivering unparalleled customer service. Our dedicated customer support team is available around the clock to assist you with any inquiries or concerns you may have. Simply visit Booksi.com and click "Customer Support" or email us at support@booksi.com, and we'll be happy to help you out.
We understand that vacation planning can be a hassle, which is why we've made it our mission to simplify the process and help you save big. Our all-inclusive vacation packages save our customers an average of $2000+, making it easy to enjoy the vacation of your dreams without breaking the bank.
And we don't stop there. With our price guarantee, you can rest assured that you're getting the best deal possible. If you find a lower price online for the same vacation you've booked, we'll refund you 110% of the difference. It's our way of ensuring that you always get the best value for your money.
But don't just take our word for it. Check out our video showcasing why Booksi vacations are up to 83% off and hear from our satisfied customers about their amazing vacation experiences. https://youtu.be/rzkgLnE0bv0
Join the millions of happy travelers who have made Booksi.com their go-to travel website. Start planning your next adventure today and discover why we're the leader in exclusive discounted vacations.
Hi Nidhi,
Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered. This is certainly not the experience we want for any of our customers, and we regret any confusion caused during the booking process.
We strive to provide clear terms and conditions upfront, including details about resort fees and eligibility requirements. However, we understand your concerns and frustration regarding the unavailability of your selected destination and additional fees.
To address your concerns, a representative will be reaching out to you shortly to review your case and assist in finding a resolution. Additionally, if you’d prefer, you can contact us directly at support@booksi.com.
We appreciate your feedback and the opportunity to make things right. Thank you for bringing this to our attention, and we look forward to resolving this for you.
Best regards,
Booksi Support Team