Booksi has a rating of 1.8 stars from 178 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Booksi most frequently mention credit card, customer service, and time share problems. Booksi ranks 415th among Travel Deals sites.
This company responds to reviews on average within 2 hours
I love Booksi! Before I became a member, I used to completely stress out when it came down to planning a vacation. All the different sites redirecting to different site through comparisons. Now, planning vacations, booking flights, hotels and travel accommodations have become a snap of the fingers! I was able to travel Greece and spend time in St Peterburg Fl! So happy I found Booksi!
Great saving love it thank you Booksi
I booked the 399 for 5 nights...and got charged 699 on my credit card! When looking at dates for booking just for fun...I was block for 4 nights not 5...so I called them to get full refund and cancellation (within few minutes after the transaction). I was supposed to receive a confirmation by email...NEVER GOT IT...
Date of experience: November 24, 2022
I paid $300 for a vacation. I went to book it and I had to call another number. They informed me that all members of the party had to sit through a 2 hour sales presentation. I said fine. Then they wanted more money from me. They called it a deposit to make sure I would show up. Too many layers of lies and requirements.
Tip for consumers:
Avoid this site
Date of experience: February 13, 2023
I was just exploring Since We travel at least twice a year. Why not give a try! Booked a 5 night stay with Booksi to Mexico and saved over 600 dollars and it was all inclusive that's a huge savings there me and my husband had the best views and the best time ever at our resort. I would recommend booksi to friends and family help them get a good deal and a amazing vacation.
Date of experience: April 19, 2023
I booked a 4 night vacation in Savannah Georgia but had to call another number to book. Different company had pay additional fee of $250 dollars but will get back $150 when we check in. So I booked anyway at cottages received change but was different location now need to make another call to correct if possible. Just be where Dennis
Date of experience: December 25, 2022
The Beauty Queen knows what she's doing. I'm an active senior with locs. They'd unravel barely a week after getting done. I'm also tender headed which posed another issue. When she finished, I was so happy. Blessed Hands should be her nickname. It's been two weeks, and my hair still looks good. I will definitely be going back. And guess what?, she has great rates.
Date of experience: July 26, 2023
I booked a 4 night vacation at the loon Mt. Resort. Booksi, or Bluegreen, changed it to 3 days without my knowledge or consent (see picture).
They also promised me a $100 restaurant gift certificate which they never gave me. Their business partner, Bluegreen Vacations gave me a 'Dining-Dough' certificate, which no restaurants in Lincoln or in my area will accept.
Products used:
3 nights at the Loon Mt. Resort
Date of experience: February 24, 2023
Booksi definitely has great deals. They are legitimate at real resorts. My issue with the whole thing is they are simply/strictly trying to sell timeshares. It's very obvious from the first phone call. I also don't appreciate the fact that I was then routed through one or two other third-party companies… It all just felt very "bait and switch", but at the prices they charge some folks will obviously feel like it's worth it. For me using up what winds up amounting to practically a day of my vacation (not the 120 min promised) to be HIGH pressure pitched on a timeshare (NOT a simple tour of the property as promised) is in no way worth it. And I'm also quite certain they'll never stop calling/emailing/marketing going forward.
Date of experience: December 31, 2022
I booked my first vacation to NYC with Booksi. Never again! It's amazing that the advertised (Facebook) price of $199 turned into $674.78 (plus parking, if you were driving). Everything has a "spin" to it. For example the $150 refundable deposit is not refunded to your original form of payment. It is instead touted as you will receive a $150.00 Visa Gift Card (from the company). It doesn't say that they are just giving you your own money back in a different form. This is an example of how important things are "glossed over" and you walk away not knowing exactly what you paid for. I would not use this company again.
Date of experience: May 22, 2023
Great prices, great deals online until you actually get your confirmation.
4 star resort becomes a 2 star hotel. Totally understandable that almost never you can get the price as low as that, but it shouldn't be falls advertisement. They made you pay a deposit so you can't get it back before you actually travel. My 5 days, 3 nights became 4 days/3 nights which I also didn't mind, but Very upset to see the confirmation with the place I would never book purposefully. Tried to call and change it to the place I booked online, but was told allocations happen automatically.
Knowing this is a sales pitch for timeshare, not sure how they attract customers with such a bad beginning.
Date of experience: June 8, 2023
While the price is decent, they don't tell you that you must pay additional charges and sit through a 2 hour time share presentation for which you pay an additional charge which is returned in the form of a gift card once your presentation is over.
Date of experience: June 14, 2023
Thank you for your review! We on the Booksi Team wish you a wonderful vacation!
I talked with your rep yesterday and requested to cancel this promotional package and refund my money $432.83. I am not going to pay your Resort fees ($267) and insurance ($99) on my travel plan. This was not part of the deal when I purchased this package. Resort Fees are ILLEGAL in USA. Why would I buy an insurance form you when I am ready to book my vacation time? I will accept this package only if you are not going to charge me anything else except what I paid for. I requested to book my vacation at Wyndham Grand Cancun for Sept 21-Sept 26,2023.
Please refund my money on visa card that I used in two weeks. I plan to take you guys to a small claim court in California. I have notified this abuse of seniors to the regulatory body in the state of California and at federal level. You are committing a crime. You guys are cheating the most vulnerable senior community.
Date of experience: June 28, 2023
Hello Mahesh, thank you for letting us know about your issue, our servicing team is working with you regarding your upcoming reservation in Cancun.
The terms and conditions are located at the bottom of the package you purchase, and it states the resort fees, we apologize that you did not see this, as all over the world resorts have their own resort fees.
This is a scam. I purchased a 4 night for 2 in Cancun. My card was charged immediately but I never received a conformation email. I've tried to contact your company but of course there is no number to call. Only a chat that gives automated answers. You should be ashamed. I'm calling my bank to report fraud and will be making a complaint to the BBB
Date of experience: August 12, 2022
Thank you for your valuable feedback. The reason didn't receive an email was that the email address you entered had a typo. Please contact us directly at support@booksi.com or https://booksi.com/customer-support/
We send over 1,000 people on discounted vacations per day. 100% customer satisfaction is our goal.
Booksi Management Team
Booksi charged my account the minute I gave my information. Then when went forward to book my trip there was no human to talk with. Several Argents failed. Later I got few calls back from travel agents that said they have no connection to booksi. They Tried to charge me double of the advertised deal, and did nothing to help me cancel my request.I tried to call again, tried their web page, to get support, but then got onto a loop without any resolution
Tip for consumers:
Check before you give any payment information
Products used:
Nothing
Date of experience: November 18, 2022
I fell for their scam and cannot get this company to stop calling. They are awful and continually harassed me after numerous times being told to remove my name. Orginally, I was excited to get a cheap trip to Savannah but, unfortunately, I never got to go. I decided I would accept the money loss but this has lead to frustration. They have continually called, which I ignored for a long time. I decided to answer one day to say remove my name. The caller continued to explain the next package up from the one I purchased. She told me I lost the original trip because it had expired. When I called her out that this is a scam, she hung up on me. I tried calling back but no one answer. The next time they called, I answered yelling. I was told there was no reason to yell. I said yes there was and I wanted to be removed from their calling list. This helped for a few months but know they are calling again. I have blocked their numbers but they use different numbers to call from. The next call will result in a call to the BBB and a lawyer.
Tip for consumers:
Scam alert
Products used:
I did not use any
Date of experience: February 14, 2024
Hi LK,
Thank you for your feedback and we're so sorry to hear about everything that you had to go through.
At this point, it would be best if you could reach out to us so we can leave a note on your account to ensure that nobody will reach out to you from our end and also to double check if these communications were indeed coming from our end so we can do what's necessary.
We will also be sending you a private message to assist you further. You may send us an email via support@booksi.com when you can.
We look forward to hearing from you.
I was accidentally charged for something I did not order. I sent an email to customer service. Within less than an hour I received a full refund and a follow-up telephone call. This is some of the best customer service I have ever experienced with an online purchase issue.
Date of experience: November 17, 2022
To start off, don't use Bootsi. Tbh, I really don't know of an honest company that will sell you hotel rates at a great price.
Anyway, Bootsi is not a company I would recommend. I wanted to book at a hotel in Pigeon Forge, so today after spending the money to do so, I attempted to call and book those dates I wanted. I was asked how much in income I made a year. That was a red flag, but I told them. Then she was talking about a hotel in Maui, Hawaii that they had. I was like, what? It was December 17th that I clearly chose Pigeon Forge as the hotel I was staying at.
At that point, the lady told me I didn't earn enough to book. That's right. I had to make at least $50,000 per year as they told me. When I asked for a refund, they refused under the guise I did not read their rules. I'm thinking something was very fishy.
I am going to take this further and encourage other folks to do the same. Businesses like Bootsi need to be put on notice who try this kind of thing to fraudulently get money off their customers.
I'm hoping more negatives are displayed because the truth must come out.
Don't use Bootsi and sadly if you did and used other complimentary services to join with your reservation, best of luck to you.
Tip for consumers:
Already mentioned in my comments. Unable to book at Pigeon Forge because my income was too low and was originally offered during my call, a completely different hotel in Maui, instead of Pigeon Forge.
Products used:
Tried using? Hotel stay.
Date of experience: February 12, 2024
Thank you for your valuable feedback, a customer service representative will follow up with you. The reason our exclusive hotel offers are up to 83% off the retail rate is because the resorts are sponsoring the promotion in exchange for meeting the eligibility requirements and attending the resort preview. On each hotel offer web page we list the “Resort Preview Rate” as well as the Terms & Conditions for the discounted price.
Here is a short video explaining why Booksi's vacations are 83% off https://booksi.wistia.com/medias/4at41l86hi
Over 1 million customers have taken advantage of Booksi's discounted vacations and our customers on average save over $2000+ on our all-inclusive vacations.
In fact, Booksi has over 3600+ Verified Past Customers reviews on Sitejabber, a 3rd party review site. Booksi has a consumer rating of 4.67 stars out 5 Stars and ranks # 5 out of all Travel Sites in the world https://www.sitejabber.com/reviews/booksi.com
If need further 24/7 customer assistance, simply go to Booksi.com and click “Customer Support” or email us at support@booksi.com
Bottom line is you are led to believe you are paying a price for a room but the hotel charged additional fees of $80/ night. The hotel said the $234 I paid was just to be able to use their booking platform. It doesn't pay for the hotel room
Products used:
Straight up Bait and switch scam
Date of experience: April 17, 2023
They get you in by false advertising that you will stay at a resort but when you make your reservation they say we will try our best to put you in a resort but if they don't, call us back to help you, they also take $150 and it's not refundable if you cancel so that's where they get you. Now you're in a hotel but you can't get out of it. Scam and shady company.
Tip for consumers:
Do not trust them
Products used:
Still trying to get my money back. Worst company ever
Date of experience: February 26, 2023
DON'T BE FOOLED...this sounds great but there are hidden taxes and fees, no transportation back to the airport, WiFi is not free. Can't travel with friends or family on the same dates!
I am seriously disappointed and now they say they won't give me my refund for the $340 it costs to reserve a package.
Tip for consumers:
No where on their website does it say partial refund, but when I spoke with them, they wouldn't refund all my money!! DON'T BE FOOOLED. The first price looks like a great deal, but again HIDDEN FEES everywehre.
Date of experience: October 5, 2023
My husband and I really enjoyed our vacation to Puerto Vallarta, Mexico! My Concierge Rolando was Amazing! He set up transportation from the Airport and had our suite jacked up for my Birthday! We received a bottle of wine, Rose petals were on our bed shaped in a heart, and we had towel decorations like a heart! First class all around. We are going to return to Sunscape next year hopefully. The food was delicious and everyone was friendly and knowledgeable about the area and activities! Thumbs up!
Date of experience: November 22, 2023
Booked a trip with them, only to discover all the shady reviews.
Called them to request a refund to be told no refunds allowed. Talked with the lady who played dumb...But in the end I did get every amount refunded back to card.
Sheesh like pulling teeth with them.
Shame on you Booksi for false advertisement
Products used:
None
Date of experience: November 27, 2023
That sounds great, but, please explain to me why the advertised location for lodging was on Mountain in Lincoln, NH and the actual lodging was at a different location 25 to 30 minutes away? That would require us to load and unload our ski equipment and gear each day we were on vacation and drive 25 to 30 minutes each way each day to stay at a 2.5 star hotel. Also consider the potential impact traveling in the White Mountains in the winter, where it snows on a frequent and regular basis. Simply stated, it was not as advertised.
Date of experience: December 21, 2022
Booked a trip to Lincoln NH with a sale that had and end of deal counter (I should have known then it was to good to be true). They fail to tell you that you must attend a 120 minute time share sales meeting. They also fail to mention that you have to pay an additional "refundable deposit" of $150.00 to secure you place in the time share sales pitch meeting. I booked everything with the additional fees. When I got my confirmation email, I was booked in a Fairfield in Hotel 25 to 30 minutes from the resort. I spent 58 minutes on the phone attempting to cancel the entire trip. Still waiting for the refund.
Date of experience: August 15, 2022
Paid for vacation. When I called to confirm, they said I was not qualified for the one we paid for & they played the switch card on me. Since they did not provide what we paid for, we requested a refund. They refused to credit our credit card so we are having to dispute with our CC company.
Tip for consumers:
Booksi is a scam
Products used:
They did not provide service we paid to receive
Date of experience: January 23, 2023
They take your money and say the stay will be free until you try to book the stay and they want more money. They should be put out of business.
Products used:
nothing. They wanted more money to get what i thought that i paid for to begin with. I lost $192.
Date of experience: March 14, 2024
Hi Amie,
We sincerely apologize for the inconvenience you've experienced. Your feedback is important to us, and we want to address this matter promptly. We understand your frustration with not being aware of the additional fees stated in the terms and conditions and the difficulty in obtaining a refund.
Please know that we have escalated this issue to our servicing team and we have been reaching out to you through phone calls without results.
We are working on having this issue cleared so that you can enjoy your vacation, but if no arrangements can be made we will refund you.
Best Regards,
Booksi Support Team
I made the booking from their website and after that they send a code and ask us to confirm the reservation. I had already paid the fee via the portal and when i called them up they are asking for $384 extra as a resort feel stating that earlier what i paid was just the vacation fee. And, the extra resort fee is juts mentioned in terms and conditions. The lady who spoke to me said there is no manager to talk to me when I requested for her supervisor.
Date of experience: July 18, 2023
Welcome to Booksi.com, your ultimate source for exclusive discounted vacations. With over 1 million happy customers, Booksi has earned its reputation as a trusted and reliable travel website.
At Booksi, we pride ourselves on delivering unparalleled customer service. Our dedicated customer support team is available around the clock to assist you with any inquiries or concerns you may have. Simply visit Booksi.com and click "Customer Support" or email us at support@booksi.com, and we'll be happy to help you out.
We understand that vacation planning can be a hassle, which is why we've made it our mission to simplify the process and help you save big. Our all-inclusive vacation packages save our customers an average of $2000+, making it easy to enjoy the vacation of your dreams without breaking the bank.
And we don't stop there. With our price guarantee, you can rest assured that you're getting the best deal possible. If you find a lower price online for the same vacation you've booked, we'll refund you 110% of the difference. It's our way of ensuring that you always get the best value for your money.
But don't just take our word for it. Check out our video showcasing why Booksi vacations are up to 83% off and hear from our satisfied customers about their amazing vacation experiences. https://youtu.be/rzkgLnE0bv0
Join the millions of happy travelers who have made Booksi.com their go-to travel website. Start planning your next adventure today and discover why we're the leader in exclusive discounted vacations.
Thank you for your review, Alma! We hope you enjoy your stay, if you need assistance, please contact us at support@booksi.com
We on the Booksi Team wish you a wonderful vacation!