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Booksi has a rating of 1.8 stars from 178 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Booksi most frequently mention credit card, customer service, and time share problems. Booksi ranks 415th among Travel Deals sites.
This company responds to reviews on average within 2 hours
6,260 reviews
I love Booksi! Before I became a member, I used to completely stress out when it came down to planning a vacation. All the different sites redirecting to different site through comparisons. Now, planning vacations, booking flights, hotels and travel accommodations have become a snap of the fingers! I was able to travel Greece and spend time in St Peterburg Fl! So happy I found Booksi!
Great saving love it thank you Booksi
Hi, something looked fishy here. I am trying to contact this company, but i can't find anything. Ok.
Date of experience: February 11, 2022
I bought and paid for a Booksi vacation only to find out there was an additional $150 charge. It's a scam. Don't fall for it.
Tip for consumers:
That their pricing is a complete scam. Don’t book with Booksi.
Products used:
None. I reported the charge as fraud to Amex.
Date of experience: February 15, 2023
I paid for a trip but I haven't gotten a confirmation email and I can't get ahold of anyone with this company. Poor customer service in my opinion.
Tip for consumers:
Don’t use the site for anything.
Products used:
Vacation
Date of experience: December 27, 2022
This booksi is seriously a joke I called serveral times to get a buzzy signal every time I was ready to book a flight connect with hotel smh very frustrating never ever will I do this again
Date of experience: August 17, 2022
Thank you for your valuable feedback. We reached out to you directly but never heard back. Please contact us directly at support@booksi.com or https://booksi.com/customer-support/
We send over 1,000 people on discounted vacations per day. 100% customer satisfaction is our goal.
Booksi Management Team
Beyond believable. They take your money and don't deliver the goods. Even Booksi personnel tell you "Don't trust our website"?
Tip for consumers:
The customer service reps will tell you anything...but the truth! Total false advertising, misleading information or just outright false.
Products used:
Booked hotel on available dates. Booksi suddenly doesn't have those dates available after taking your money. Won't fully refund.
Date of experience: December 26, 2023
Hello Rosemary,
We are doing our best to get your reservation confirmed at the resort of your choice, please note that our reservations department have called and emailed to be in contact with you
I had an issue and requested a refund. They were very gracious at complying with my request and offered a prompt refund
Products used:
None
Date of experience: December 15, 2022
I purchased this not knowing that it's a scheme to get you to buy more. I cancelled within the time allowed but never got my refund. They kept blaming my bank. DO NOT BUY FROM BOOKSI OR BOOKING.com.
Date of experience: February 24, 2023
I had a misunderstanding which customer care promptly offered to fix for me, and they did! Excellent customer care and service!
Date of experience: November 8, 2023
Hi James, a customer service representative will get in touch with you. Regards.
Try to book the travel at the times you are going over there but it want take your bookings,BUT it takes your money first NOT GOOD no good paying for something when your cant do IT.
Tip for consumers:
Do not pay before you know what dates thay have .
Take your money before you can book
Products used:
bookksi
Date of experience: February 23, 2023
Bought one vacation at one motel and got switched to another. Was lied to time and again. Absolutely would never use this company again.
Date of experience: April 21, 2023
I don't know what booksi is nor do I care to know. I do know that $29 was taken and I still haven't gotten it back!
Date of experience: May 3, 2022
Thank you for your valuable feedback. We reached out to you directly but never heard back. Please contact us directly at support@booksi.com
We send over 1,000 people on discounted vacations per day. 100% customer satisfaction is our goal.
Booksi Management Team
COMPLETE SCAM. They make it sound like you're paying for room accommodations (even in their landing page, see attached photo, where it says that your "paying for room accommodations only") but you're not paying for the accommodations. Booksi only guarantees RATES to hotels, so it should say that your "paying for room accommodation RATES only". So
After you pay $130 to Booksi just to get access to their rates.
THEN you have to pay Monster Reservation Group another $261 to book your reservation.
THEN you still have to pay the resort for taxes and fees AND go to their presentation.
So i reserved with Booski to go to Silver Lake and AFTER I paid I found out I couldn't get that resort even though I selected the resort including the dates at the time of purchase. So I had to go with Exploria, which wasn't even on Booski site when I made the purchase.
The presentation was advertised as 90 minutes, see attached, but it changed to 2 hours when it came time to confirm with the resort.
I got fed up with all these additional charges, they can't/wont tell you upfront, and wanted to cancel. I found out that if i cancel they keep the entire amount so I lost about $390. Total scam. Do not bother. It's the old bait and switch, misrepresenting and over selling.
At this point, my "discounted" vacation would cost me more then if I had just booked it with the resort AND I'm on the hook for a presentation.
Tip for consumers:
Total scam.
Date of experience: August 18, 2023
I bought and paid for a trip and I have no confirmation from Booksie I they have no phone number listed to reach them
Date of experience: August 23, 2022
Thank you for your valuable feedback. When you purchased the package, you had a typo in your email address. We reached out to you directly but never heard back. Please contact us directly at support@booksi.com or https://booksi.com/customer-support/
We send over 1,000 people on discounted vacations per day. 100% customer satisfaction is our goal.
Booksi Management Team
After my review customer support took required action and refund the complete amount
Tip for consumers:
never use it,
Products used:
Resort ticket to Pocono mountains and Atlantic city
Date of experience: July 26, 2022
Not sure yet waiting to see where.
I'm trying to find somewhere comfortable.
Date of experience: December 9, 2021
Don't fall for this it's a timeshare scam with extra fees and now in trying to get my money back!
Date of experience: August 8, 2023
Great savings, great staff, great bed, everything was absolutely great
Date of experience: December 3, 2021
C est faux profile et m insuite jamais pour utuliser cette plat forme elle pas sucurise et pas de sante
Date of experience: August 8, 2023
Good day Good day Good day Good day Good day Good Day Good day Good Day Good day Good day Good day Good day
Date of experience: September 3, 2023
Thank you for your review, Chiang! We hope you enjoy your stay, if you need assistance, please contact us at support@booksi.com
We on the Booksi Team wish you a wonderful vacation!
Welcome to Booksi.com, your ultimate source for exclusive discounted vacations. With over 1 million happy customers, Booksi has earned its reputation as a trusted and reliable travel website.
At Booksi, we pride ourselves on delivering unparalleled customer service. Our dedicated customer support team is available around the clock to assist you with any inquiries or concerns you may have. Simply visit Booksi.com and click "Customer Support" or email us at support@booksi.com, and we'll be happy to help you out.
We understand that vacation planning can be a hassle, which is why we've made it our mission to simplify the process and help you save big. Our all-inclusive vacation packages save our customers an average of $2000+, making it easy to enjoy the vacation of your dreams without breaking the bank.
And we don't stop there. With our price guarantee, you can rest assured that you're getting the best deal possible. If you find a lower price online for the same vacation you've booked, we'll refund you 110% of the difference. It's our way of ensuring that you always get the best value for your money.
But don't just take our word for it. Check out our video showcasing why Booksi vacations are up to 83% off and hear from our satisfied customers about their amazing vacation experiences. https://youtu.be/rzkgLnE0bv0
Join the millions of happy travelers who have made Booksi.com their go-to travel website. Start planning your next adventure today and discover why we're the leader in exclusive discounted vacations.
Thank you for your feedback. For faster 24-hour support, we recommend our Online Support https://booksi.com/customer-support/, however, can also reach us at 13073168331
We have had over 100,000+ travelers enjoy Booksi in the last year as travel explodes saving millions of dollars. Please do not hesitate to contact our Support if have any questions.