Boost Mobile

I have been a loyal customer to Boost Mobile for the past 14 years. I use to love Boost Mobile but now I have to pay / "RESTART" my phone bill every 3 days! ( I pay $60 every 3 days!) just to get basic speed internet service. It's ridiculous and if you do sign up for Boost Mobile you will get one of the two notices
Attached as pictures after 3 days of service! $60 should last a full month of unlimited everything at fast speed. I posted stating that you have to repay / restart your phone bill just to receive basic service. It is a rip-off. How do I run out of data after 1 day? I don't watch movies on my phone or do anything that could possibly use up my whole months worth of data! DO NOT sign up for Boost Mobile!

Lets start with customer service... that it has become very hard to understand anything they are saying for one... So my young son dropped his phone and cracked the screen you can't see anything on the screen so I called boost and they ask for a pin. I dont know the pin to my son's phone and neither does he because he never put a pin on the phone. They told me that they cant help me. So if you have a family plan with these guys make sure you get every Factory pin number that they have on your phone or you will doing what I'm going today switch phone service ASAP...

Boost Mobile is pretty decent. There's days when I can't get a signal anywhere, causing my calls to go straight to voicemail. That's an issue, especially when the calls are important.
Also, I have the $35 dollar plan, which includes unlimited text, talk, and data. But once the high speed data is used up, the internet speed will throttle until it's time to pay the next bill. So I recommend using wifi to avoid buffering.

The coverage is very spotty especially for internet. I wouldn't wish it on my worst enemy. They keep your phone locked for a whole year until it can be changed to different provider and that should be against the law.

I have been a loyal customer for 15 years. The one time I needed boost to credit me. They refused. I begged them to leave my phone on reason being funeral inquiries about burying my son. Shame on Boost mobile. They are uncaring and unsympathetic to their customers. They Suck!

Emily gave such refreshing customer service to me at this store that I will return to purchase another phone! Thanks Emily! Brought a Samsung A21 and she was so helpful and pleasant that it made me believe in humanity in tough times once again thanks Emily you rock! H. H.

I am with boost n i got my phone on sale. Beware different boost stores charge different prices n have different promotions. There is no such thing as unlimited with boost. I never have enough storage space. My lte service always goes out from time to time. They got so much $#*! like apps that come with the phone u dont need or want. They send me a message after two weeks of paying my bill to tell me i used all my data n it takes over 30min to hour to use phone because of it. Considering another move for phone carriers

This is the worst phone service I've ever had, don't get it! I have unlimited data and it only works 1 week out of the month. Tech support is absolutely no help. Stick with straight talk or something else because this is ridiculous. Also will occasionally break contract and cut service off 6months before it should

Boost Mobile doesn't warranty what they sale. I have a 2 month old Motorola. It stays hot and will burn you. They gave me the number to motorola service that wanted me to send the phone back first. I'm so glad I don't have a contract with Boost Mobile. I've been a customer for 10 years. Good bye boost mobile.

My phone was lost and/or stolen. I reached customer service with ease. My problem was quite complicated as I needed a print out for the last 45 days of all my calls and texts. Red assured me that she would not get off the phone until I had a smile on my face and problem resolved. She xx exceeded her duties even offering to disconnect service from back on the 22nd when my phone disappeared. She got all my informatIon quickly and efficiently. The world would be much better off if there were more people like her in it!

Horrible customer service, if and when you can actually speak with them. It's like their routine was et up to deliberately waste your time and give up and just live with the issues or buy a new phone, it's a bit of a scam.

I was a faithful customer to Virgin Mobile for 13 plus years. I love the no-contract deal. The service was great never had any major issues with them. My monthly bill was $35.00 a month. Virgin Mobile went out of business and switch everything to Boost April of 2019. Ever since the switch month after month, it has been a disaster. The same data plan I had with Virgin should have switched over to Boost. Every close to the end of the month I was running out of Data and because I purchased a new car in 20/20 with no cd player, I now have to stream for music so that forced me to upgrade to Unlimited data for Boost. It works maybe 35% of the time. And on Cloudy or rainy days forget it. I am now obligated to spend $55 a month not get to enjoy the service I'm paying for. This for sure is a terrible business absolutely no empathy for their customers. Especially in the middle of a crisis. They ought to be ashamed of themselves charging people for services that they are NOT getting.

Had to get grandson new phone my insurance gharged me more than it was to buy the same phone which was a piece of crap screen went black second day he had of course had to call boost got no satisfaction from them i i got was what did you do to phone i and my son have been a faith full boost customer for years but in the last few years nothing but trouble so we switched to Cricket a lot nicer group of people to deal so that means boost lost 6 customers at one time i hope they are happy they

wont have to deal with us any longer i am sure glad that i dont have to deal with them and there nasty attitude

I have been w boost 5 years. The customer service is horrible they do not care they will overcharge your credit card. They mistreat you on the phone. Most speak broken English and will mess your account up. I have choose to transfer all lines to Xfinity.

Boost used to be great but the last 2 months, and particularly in August, the service has been terrible. Boost actually blames the customer for their poor data service, because they don't want you to know that they are throttling your supposedly unlimited data down to 3G or worse. Some of your apps will not even work. It is time to go elsewhere. Bye, Boost!

Boost didn't offer any help during Covid-19. Nice. People are dying but can't call their worried family. No jobs ~ no money then you can't pay phone or other bills. I'm very disappointed.
Oh, and if I make a call there is no internet connection. Thank you Boost!

I was a loyal Boost Mobile customer for 15 years. Recently, my account was suspended because Boost failed to apply my payment to my account. I went without a phone for almost a week. After calling customer service numerous times, and not getting the issue resolved, I dropped Boost and went with another provider. Fifteen years of being a loyal and that's the treatment I get? The entire customer service department has been outsourced to India. Good 'ol American capitalism.

Somehow they switched my plan and they have 16 year olds,running customer service, they all reading from the same script, they offer no solution only keep payout or don't, after being a customer for 5 year's,yeah I swichting networks

Do not get boost in Minnesota.
They drop calls.
You don't get calls.
The internet is the worse.
There is not a day that goes by that my blood pressure isn't raised due to this phone company.
I've been to the boost store in person many of times to complain.
It's always the same line they give me.
The satellite in the sky is on over drive that's why you have bad service.
I personally would say they do not have enough towers to be in Minnesota.
So much so my local boost store has a eviction notice on the door.
I can't go complain no more.
But I can get a new phone company.
Do not get boost in Minnesota

Virgin accounts were NOT grandfathered and rates were doubled for pay as you go. Boost refused to reimburse our 2 Virgin accounts with stored credits of almost $800. The account transition was fraudulent and very misleading in my opinion.

They love to send notifications about your bill and things like that in a language that you don't even have set up to your account. And then when you call in about this ordeal they don't even bother to try and fix their mistake. If the owner of boost Mobile does not want to lose my money come I suggest he or she fixes this immediately! I am a very unsatisfied customer of boost Mobile so far. I strongly recommend that you stay away from Boost Mobile. They will NEVER fix their own mistakes.

*ATTENTION *
If you are with Boost/Dish I advise you to get away from them for they are horrible. Changing billing due date without notifying customers. When contacting cs they tell you it nothing they can do so therefore your due date will change every month. My bill has always been due on the 21st of every month got up this morning phone is off was told my bill is due on the 19th without even be notified. This is messy and unfair to customers. Always paid my bill on time. This isn't the only issue for there are many since Dish have taking over.

I hope this helps others. If you buy a phone from Boost Mobile, pay it off, AND have had service with them for more than a year, your phone is STILL not able to be unlocked. You heard that right, you OWN the phone and for a whole year after the original purchase date you cannot move that phone to a new carrier. I've been with Boost Mobile since 2010 consecutively, every month (who can say that?!) and they refused to bend that rule. Instead, they strong-armed me into shutting up by bullying me on the phone, and made me cry. A55H0les! Don't let them scam you into an implied contract for a year; buy a phone somewhere else.