Boost Mobile

When you pay for a phone, you should be able to switch companies when you want to Boost mobile released my number but will not unlock my phone this is not fair and can someone tell me who can I report them to. I would not refer boost mobile to a dog

This company is the worst lying, dishonest network I've had the displeasure of doing business with. It took me 4 months to realize I made a mistake leaving metro PCs. I switched because I wanted a new free phone. MetroPCS wasn't offering one at that time. I gave boost a try. Big mistake. Customer service is a disgusting joke. I m a senior citizen. I couldn't pay my bill online. I had to go to a boost mobile store to pay my bill every month. To make a long story short, don't waste your time with this crappy network.

When I first got boost I loved it and that was 10 years ago I still have it! But not for long. After having multiple phones and phone numbers over the years through boost. I have never been done this wrong by them before they suspended my phone for the second month after I paid them for my phone service! And haven't resolved the issues as of yet and it being 3 days after I called to resolve the issues. Oh I'll have a head person call you back with in 24 to 48 hours but yet still nothing I don't have phone service and yet I need it cus I have to have it for my job! So I will not go back to boost after this. Even if I get a year free I will not go back this is the last straw even after the other things they've done. Sincerely Sara

I am going to metro for the savings. Boostmobile wants to draw people in with this bs app.spin and win my $#*!. For the last 4 months the only thing I won, everyday spinning was 5 cents...reallyugh disgusted. Metro here I come!?

They do not have a grace period. Even though their poorly trained agents told me their will be no interruption of service... lies... Go to the store to get a cheaper plan... told me I couldn't change it until I paid the 65... wow... a bunch of crap I didn't need... do not use boost.

Do NOT use Boost Mobile! I am in the hospital with Covid-19 and they will not extend my phone bill for 4 days until I can get out and take care of it. Not to mention my kids will be home without a phone also! Worst phone service. They do not care about their customers!

Been with Boost 4/years bought both my phone straight out because they want you to stay it will not unlock it they do not tell you this very unsettled very unprofessional my phone number is 434-709-089 I will never tell someone to go to boost mobile!

Hello, can you help me with a problem I had in a store in Orlando FL, I bought a phone on 02-28-2022 and I came with charging problems. According to the policies, I have a 7-day guarantee for the store and the manager did not want to solve the problem and gave me very bad attention. Her name is Wendy. The address of the store is 2148 whisper lakes blvd orlando, fl *******, the manager wendy disrespected me and did not want to help me with my guarantee and I only had two days of having bought it.

My phone number *******328

I have my cell service (for now) thru boost and the free phone they gave me sucks so does there service which is thru sprint no reception hard to text just very liminted and no customer service thru the stores at all or online either you are just screwed thy are just not very good at all

Let me be clear, I do not own a boost mobile my son does. They tried to get me on it and I refused each time. I got my son on it and OMG he can't remember some stupid pin they ask for security reasons and they literally want to find out when was the last time he pooped. He couldn't tell them so he have to wait 24 hours for them to call him and get more details. AT&T for me all the way! Boost mobile SUCKS! Other questions are there they could ask like what the bank asked. When was the last payment made, how did you pay, last four digit of the card used, and how much you pay instead of asking what year and month you bought the phone are you kidding?!? Years ago and your to remember right! I will switching him to at&t it's much better hassle free! Nobody have time for this.

I've been a loyal customer for almost 10 plus years and they have no flexibility for anything because they are prepaid so is metro but they are flexible Also they are not letting me take my phone number to another carrier all because I'm switching I would not recommend service is terrible as well another reason for switching companies

I was chatting for over an hour with someone who never addressed my problem. Then called the 611 number and had to wait for an hour. I never had my service fixed. I would recommend not using this service.

So we've bought a boost mobile phone and a sim card with a 3 months plan. When we contacted the company about activating the sim card, after 30 minutes they said it should work. Well it didn't. After a day we contacted them again and they said that the sim card isn't compatible which doesn't make sense. So they sent another sim card and we activated it again and they, again, said it should work. Well it didn't AGAIN. Sooo we contacted them again, they said that one is also not compatible. They said they're gonna send another and it should arrive in 2 days, we waited 5 days and it still didn't arrive. At least we got a refund. I feel like whoever works in the company's customer service, they just say things to "complete the job" without actually doing stuff and actually helping you out. They try to basically get rid of you. Time wasted. Almost 2 weeks wasted with this sh. T company. If I could, I'd give it zero stars.

I went to sugarhouse boost store Angie helped me and was very helpful and informative on my options as opposed to I've been to several boost stores and have gotten nowhere I highly recommend Angie epbows if anybody has had the same issues just want to give a number 5 rating

The worst. I cancelled my account with them and they continued to steal money for me for following months and it's like asking for a kidney to get refunds! Everyone is dumb and looks like I'm taking Boost Mobil to court. Cya wankers in the court room!

I bought a Samsung phone for my grandson off the Boost Mobile site, paid $900.00 for the phone and it has not worked since I bought it. I call the Help Desk and they couldn't help so they connect me to a tech that can't help either. I have been to the Boost Mobile store three times and she was very helpful but could not help me because she had to go through the same process that I did. Boost told me to take it to a Samsung Rep and I did, the rep told me that it is a
Boost network issue. I would like a phone that works or my money back but they keep ignoring me and giving me the run around. I had one tech tell me he was going to escalate the problem and someone would contact me in 72 hours and once again nothing. No one has called me. It very frustrating to pay for a product when the company will not stand behind it. I have wasted so much time and days missed from work to get this issue resolved. I guess the next stop is small claims court.
Donna

Every since they changed there sim cards, you can't get service well. Before the change I had great service in my area, never an issue. Since the change I can't get service easy and that goes for 911 service that is suppose to be gotten no matter what. I have went to two different Boost stores and both tell me tuff luck nothing they can do. Have called and told them issue and all they say is sorry. How can you go from great service to poor to no service. Thankfully I have wifi, but that does not help for phone calls. Boost needs to get their crap together and fix the issue, like yesterday. I have been with Boost for at least 15 years and NEVER had issues till all the crap they did. Smh, poor company, poor management, poor service. My proof of purchase roflmao every month I pay my bill over phone.

I tried to switch over to mint mobile so I call customer service to unlock my phone they told me they unlocked it so when I tried to switch over mint could not because phone was locked three more times and 42 dollars more never got unlocked

They simply turned off my phone. I called 5 times, Went into the store and still nothing so I switched sevice and they wont transfer the number. So big waste of time. AND now I have to use a different number
If I could give zero stars i would

I went to the store to ensure I would have service where I lived I was assured it was great there. Now I have a 400 dollar phone that doesn't do anything because the ere service is so bad I can't call or text most of the time. I have called about 20xs and all they say is sorry for the inconvenience but refuse to do anything. Tell me a superior supervisor will call me two times but never heard either time from them. This purchase was e worst one I have ever made. DO NOT USE BOOST! You will regret every second of your time with them.

They want their money every month they don't work with you at all but when you need help nobody can help you. They don't care if you don't have service and they don't care whether you can speak to your family. Their service is always down currently going on 30 hours and there is nothing you can do about. Do not waste your time or money

My husband got an email for a new thing Boost is offering. To finance a new phone and Boost Up. I called to ask if I could do that. I pay for 5 plans for my family and bought numerous phones over the past 15 years. I was with Virgin Mobile, who are now Boost. With them I paid $35 a month but reduced to $30 if you do automatic pay, which I do. Boost took over and my plan is $30, as they honored VM plan cost. I was told no I can't finance a new phone and Boost Up because I don't pay $35. If I go to a $35 plan I would still have to have good standing account for 12 months to be able to get the Boost Up deal. My auto pymts x 5 mean nothing x 15 years. All over $5. Absolutely ridiculous. I am looking into other carriers now that I am so angry.

I bought two phone online and one of them didn't work well it's screen doesn't work. I went to the store they gave me a phone number to contact the warranty but they sent me to the store and they just kept doing that back and forth. Very upsetting