Boost Mobile

I've been waiting a month for my service to work. Agents won't help or fix the problem! I have talked to many agents some find my account and others say it doesn't exist, some put me on hold. The answer is wait 24 hours each time or pay more money to work ¿? The app and website it's messy.

First off the new app is non functional, it constantly buffers, when you finally get to log in it's in your face with trying to get you to earn coins and receive money off your bill.
Half the time you don't get the coins!
Or they just disappear.
I don't want to deal with all that hype to start with, just give me an easy to use app, boost most certainly has not done that.
Their unlimited data is a joke, you run out and required to buy more at 5-10 $ a pop. They discontinued the option to restart your plan if choose, so now you will definitely pay more!
Boost also took 65 $ without my permission, I am currently trying to get a refund, will see.
Customer service is useless, they don't know what's going on … the previous app worked great never a problem with it, I've been a boost customer for 8 years. I going straight to Verizon tomorrow!
Read the reviews before you ever consider boost.

Wow! Excellent service Madeline provided, she was extremely knowledgeable of all the products. She got the best deal for me and was so patient. By the way the store is impeccable! Her boss Carlos is amazing! I recommend this establishment to you all!

I have been a Boost customer for over 5 years. I had no phone or text service for 5 days. I was first told cell tower was having issues. Then told it was a cell tower enhancement finally got service back but any internet usage is super slow. Do not use Boost. Cannot talk to a person. They just keep you jumping through hoops and nothing changes!

I was with Boost Mobile for over 9 years then one day a couple months ago my phone stops working and they tell me my line is suspended for abusive chat. When I asked several times what that meant I was told maybe I was praying. I said how and who would know if I was praying. I got no answer. They did not return my money I just paid for my current service and I had to switch providers. But that is not all. Today the sam thing happened to my husband suspended for abusive use. What is going on.

Shout out to Yolanda who works at Boost on Central Ave. She took over an hour to work with me on a complicated phone situation. She is the BEST in the business! Go see her at her store. She will take great care of you! Thanks so much girl. I appreciate you.

My service was moved from Virgin Mobile to Boost Mobile a few months back. Since then I've experienced: many dropped calls, calls that say they can't be completed as dialled on to go through once the recording ended and a refusal to give me a refund for a month of pre-paid service. I'm not a happy customer and don't recommend their service to my worst enemy.

My Virgin Mobile pay-as-you-go account was acquired by Boost, who then successively escalated fees, with no alternatives. Customer service -- mostly relying on FAQs, not personal representatives -- were immune to real concern, excusing themselves by saying "I'm sorry you feel that way," or "we informed you," or "the system processed this and there is nothing I can do" (What kind of service is that? More like stonewalling.) Not recommended.

They have the worst customer service ever. I have been dealing with them for two days transferring my service from boost to another carrier. I have talked to them at least six times and each time I call I am told something different so really just being lied to. It should not be this hard for them to unlock the phone for me to use with a different carrier. It feels like they're making it so difficult that you don't want to leave them and you'll just give up and end up staying with them because you have to go through so much.

Purchased Samsung Galaxy S8 on the Boost Mobile website in July. It took 3 weeks to arrive. Upon arrival, Phone was shattered. Customer service was contacted and I was told a return label will be mailed in 3 to 5 business days. Almost 4 months have passed and still no return slip or refund. Customer service is poor to say the least. Do not spend over $250 for a broken phone and no customer service.

In the split second they could not process a payment from a card that had still one year to go on it and that had worked for a full year, they interrupted service. No warning, no grace period. Every decent subscriber service sends a message 2 days ahead. Even if a credit card were expired which mine was not, give a warning ahead. Not so Boost mobile. Abysmal customer service in this regard. Reception and technical service otherwise without complaints, but... I shall not recommend Boost Mobile to anyone.

I bought 1 GB of extra data ever receive it the said I used it which I didn't. Boost steal people money plain and simple. Now all iPhone users don't have option you have to have the $40 plan. Customer service keep you waiting just to tell you they can't help. Then have a nerve to send surveys to see how service is. What a joke. And you can't get phone unlock to go to a new company until you had service for a year but they don't tell you that in the beginning.

I just had to switch my account with Boost to another carrier after they tried to charge me for something I did not sign up for which was some game thing called mini-me games. But before that I was not receiving texts or even phone calls. I had to resort to using Twitter DM as a back-up contact. But all that isn't even the worst. After I contacted customer service (which is really, really hard to do by the way) to have the mini-me games fee removed, I was blocked from transferring my phone number, which I had for over 10 years via great old Virgin Mobile. I was forced to get a new phone number. After Virgin Mobile went out of business, all their customers were forced to sign on with Boost. Wha a horrible company! What a nightmare!

Constant disconnects, messages don't come or go half the time. Frequently have to restart my phone. Service drops out of nowhere, from 5 bars to zero. I can only make an outgoing call probably 10% of the time, not even exaggerating. It's the worst service I've ever had and I wish I could afford to go elsewhere.

No internet service unless I'm under my wifi. Tried many times to correct this with customer service. Wondering if anyone might recommend a carrier that might be better I feel this is a waste of my money. Too I have four lines on this account, two lines having the same problem. I am so done with boost

I ha boost over ten years this last 4 months my phone won't call out half time or it clicks off in middle of call I called boost they said they was having issues like serious 4 months now I call b.s I'm switching company's soon as my monthly plan is up boost has gone to hell

I went to purchase my daughter her first cell phone. When I entered, I was told about a promotion. Pay your phone bill for 3 months and receive a 200 gift card in your email. It's been almost 5 months. No card. I've talked to customer service and they told me 3 different stories. Then I went to the store and the cashier said she had no idea when we would get them. This is one of the worst cell phone companies.

Their "unlimited data" is garbage. Was not told my unlimited data would be changed without my permission to limited unlimited data. Phone calls drop randomly, and at times you dial the number and your left listening to everything else around you besides your phone ringing. This company is garbage and blames your phone for the problem. Meanwhile I have 2 friends that are experiencing these same issues.

Dont ever buy here rip off! I bought a phone 5 weeks ago and still can't my refund back everytime I call customer service its always a different answer waste of time money and energy worst mistake of my life

I ran outa data the first day I got it, 2 g service till the next month, I call to see if I can upgrade and they give me the run around for 2 hours then tell me I can only upgrade my "unlimited plan" to an extra 10 more gs, so how is it unlimited if I have to buy more?, anyways the lady hung up on me after being on hold for hours because she was frustrated... imagine how I felt. Terrible service never again will I waist my money on that rather give it to a homeless person

Had them for WAY too long! Their "unlimited data" is a joke! If you exceed 35 gb they slow you to a CRAWL and you can do NOTHING on your phone besides check the weather! Then they try to sell you "add on" data packs, your choice of 1 gb for $5 or 2 for $10. But it doesn't work. After you buy the packs, speed is still ultra slow. It's just a total rip off, go elsewhere. I've had a different provider for a couple of months and it's FAR better, no comparison.

Boost mobile turn off my mom's account indefinitely without her knowledge and any explanations.My mom who is an elderly woman who suffers from a heart condition who needs to stay in touch with her primary care providers now is left without any means of communication with her health care providers. The worst thing my mom wanted to switch to a different carrier so she can keep her the same number they gave us the run around for 4 hours. We never got the proper information so we could transfer her number to a different carrier. At this point,we are hoping that someone is paying attention to this review and we can get someone to contact us soon in regards to this matter.

Recently my girlfriends phone completely broke and we were trying to order a new iPhone with the money we were able to receive from the broken one. Well no matter what card you put in, what device is used to purchase it, or what bank you have, they decline your purchase. When you call to try to work it out they just say due to potential fraud there is nothing they can do until 48 hours. WTF. My girlfriend had called them before I did and they blamed it on her bank, which clearly was not the issue because I have a completely different bank, and the same issue happened when I tried to purchase it. Awful tech support, awful online purchasing, awful company. Makes me want to pull my hair out.