Boost Mobile

They took $97 which is my bill out of my account three times. It gets better. Then they shut my phone off because I did not pay them. I thought I had everything fixed talk to him got my money refunded. Next month they shut my phone off said I owe them money but my account has $107 credit. Make that make sense. Will be the last money they ever get from me in life. I sent a screenshot. I had $107 my bill is 97 they shut my phone off really.

At wits end here. I've spoken to SO MANY clueless SO called experts on the chat on Boost Mobile. They keep asking me the same questions, giving me the same stupid answers (which I've tried each time) and of course at the end of all this time, sometimes 3 hours a day with these people (!), my phone still doesn't ring. Plus if it's shut off and someone calls and leaves a message, I don't get notifications that I've received a call at all, (after turning the phone back on).

I paid for a phone and they sent me a empty padded envelope.I called them several times.kept giving me the round around.I advised everyone not to do business with this company.Took my money and I still didn't get a phone.So I ended up getting a phone at At&T

Hi,

I don't have this company's phone service. I'm just here to say the pitbull ad campaign they're running (into the ground) is absolute trash and I hope they feel bad about it.

That's all
Byeee :)

Terrible Company.The service is horrific.Calls and text only work about half the time.They lock you out of your own voicemail.Customer service hangs up on you.They can't fix problems.No way possible they can stay in business much longer.

JFC this company has the worst customer service you'll ever experience! Do not, I repeat, do not try transfer your number to this carrier if you want to keep it! These people are poorly trained from India and can barely comprehend English. Forget about having a live online chat feature which would make chatting with someone who speaks English as a second language much easier, nope you must call them and try to spell out everything you say! Fck Boost, I havent even activated my phone yet and you've already lost me as a customer!

Starts off good. But the longer you have the service the issues begin to pile up. Slow Internet, once you exceed 35 GB. If you rely on your phone for work that's a problem. Sending videos or photos or even interacting with your company software, becomes tedious, cutting into efficiency. If that isn't enough of a deterrent, sim cards will become incompatible with certain devices at random. Without warning your service is deactivated and you're forced to buy a new phone. The insurance company that they use (Likewise) does not work in tandem with boost mobile which creates confusion, further complicating any Sim card issues you may be experiencing. Overall, it's not worth the frustration unless you barely use your phone.

They sold me a phone for $170 with a phone plan that included a 50 GB hotspot. They never explained to me that I would not be able to change my phone plan. Now I don't need the hotspot and I want to reduce my phone plan to the cheapest one, but they say I can't and that I'm stuck with this expensive plan.
I have never in my life heard of buying a phone and not being able to change the plan!?! I feel like I've been ripped off by the people that sold me this phone. No one explained to me I was stuck with the plan I was picking and I am super unhappy and I would recommend that anyone go to any place else than here. Boost Mobile is called boost for a reason and the old days people boosted radios now they boost the money out of your pocket. They ripped me off! So now my phone is a Wi-Fi phone I guess.

I'd compare my new Boost phone (with their best plan even, mind you) service to using dial-up on the first public computers used, actually, I'd say even worse.

At first I figured, maybe it just takes a few days to kick in. Been going through this sad excuse of a service provider for 2 weeks now though, and literally from the second I activated my plan, if the service isn't completely cut off (which it is half the time), it is miserably slow. I'm talking taking almost 5 minutes just to load a simple couple word Google search query, God-forbid loading a video, or even trying to download or upload something.

Won't ever be going through Boost again.

I've been a customer for over 6yrs. Service was good until about 3 months ago. The service is seriously horrible. Calls don't go thru. Can't receive most calls. Frequent call drops. Half of the time my internet doesn't work. Why is this company even charging us for suck horrible service. I'll be going back to Verizon at least I can make and receive calls.

We have been with this company for about five years because we bought phones for a good price and then had to wait until we could port. A cheap iPhone is not worth the horrible customer service! I could write pages about my experiences, but today I tried to call my husband and his phone was dead.
He lost his debit card a few weeks ago and got a new one so they couldn't charge him the $35.00. Off it goes. Emergency be damned. Do not use this company if you want to keep your sanity!

Don't even think to switch to Boost Mobile!
They have the worst customer service ever! They hanging up on you if you want to port out your cell phone number from them. I pre-pay for three months and never used the services. Now they won't give me my $$ back. I had to call my credit card company to despite the charge.
Also, their towers are having trouble a big time. As I check the downtown speed it was 0.61mbps, the upload was 0.01!
Most of the time the signal strength was over (LTE) -120, which did not even provide a cellular signal.

Poor services they don't give you time to pay your bill damn send a message an say bill due today an the next 10 minutes my phone off damn it's was like 6.30am an they hooked up with dish crappy services highly don't recommend I'm looking for another provider

They slow your internet down to nothing so you get network errors or it times out before it can reach the site. I use my phone for business and personal use and have lost money because of not receiving notifications and notice of items that have sold. Wouldn't recommend service with Boost.

So I want to buy a new phone. I go to the web site. I enter all my info and click. "Address is invalid." What? Try again a couple of times. Still invalid. Call them. Customer rep and me spend 45 minutes on the phone trying to get my address accepted. He eventually says "must be a bug". But I now have multiple pending charges on my credit card which after almost a week still haven't gone away. And then I decide to look up Boost's ratings (I was grandfathered in from Verizon). Wow. No new phone for me from them and I'm getting another carrier.

Long story short.
Boost was cyber hack in February.
My automatic payment withdrawal was taken for phone payment. A matter of days later I had no phone service. In 2 weeks of trying to get my phone to work. I heard multiple times they was cyber hack. I heard pay my bill.
I heard no manager to help me because they was cyber hack. When I reach out to better business bureau boost gave me $40 credit.
So they acknowledge my service was hacked.
I went 3 weeks without phone service.
When I went to another phone company.
I call boost an told them to not charge my account no more.
I don't want your service.
It did not work the whole month of March. When I ask about my credit. They told me to call back after the due date. Now they tell me they can't find my credit. Just pay my bill. Yes I have 2 complaints at the better business bureau.
One for no phone service after taking my payment.
One for my refund that disappeared.
Very frustrating

Called several times before today and the agents even pretend to be supervisors. Today I was placed on hold, and off, for over an hour. I called the agent to ask how I can I replace a handset I bought on the Boost mobile a few months ago because the device kept unlocking from their network... a simple question, you would think. I had called several times about the device in the past and to which the other agents kept telling me to restart my phone or their was issue in my area (none of which was the problem), however, this agent asked me the same questions that I had already answered which showed she was not listening or she placed me on hold deliberately to help someone else. Despite this I stayed composed and decided to finally write a review. Please do better. My bill is paid religiously every month, yet this is the service they provide. Smh.

To sum it all up briefly: didn't get what went in for, was told can make changes before new month started. Employee got fired! The other store clerk, (rude) nor 800 service wouldn't made it right or change anything at all. My money lost, lesson learned, went back my other phone service.

I've never been with a company before that absolutely refuses to give you your account number number. Total disregard for any person's situation... even the disabled. Service ranking 1-10 is a Suck. Quality of phones 1-10 pathetic, Choice of phone selections 1-10 Sorry asf, and my favorite Customer Service Support 1-10 Junior High All Day Everyday and honestly that's being disrespectful to junior high employees... I've been with this company for 10 years and they've regressed for the past 5 years into a shell company. They are not worth your precious time and especially not your money. The competition out here offers more and offers better service and customers care. It's safe to say that Thomas Smith is leaving Loose-Mobile today December 28,2021. I'm going to T-Mobile, but hey that's me. Good luck Loose-Mobile customers, enjoy your poor service.

Every time they advertise phones on sale the are out of stock conveniently. It's a scam. You have lost a good and loyal customer. I wouldn't even give 1 star but I. Order to rate boost I have no choice.

Tried logging in with my phone number or email on new app and I keep getting the doesn't match our records pop-up, yet when I call the customer service number it's recognized there asking if this is the number I'm calling about. Customer service agents (5 so far) kept giving me the run around telling me "Rest assured you will be able to log in soon with the new improved app". WHEN? My wife has a Boost 4G and was able to login with no issues. Mine is a 5G and still isn't working with the app. I can make payments with an agent and keep my service active, just can't use the app to do so. C'mon Man.

I've been with boost mobile since day one. Back when it was Nextel. Note all I asked for was a credit for having bad service An I told them I would have to go to a different carrier the supervisor encouraged me to find another carrier instead of giving me a $10.00 dollar credit because they have 3 towers down in my area down. An he said it could be down 2 more weeks or 6 more months. I would not recommend boost mobile there customer service is terrible the service is wobbly at best. Calls keep dropping text not going through. I looked into track phone service An it is solid service. People make your own decisions but I would take this review creditable An look before you buy. I have been on auto pay for years now when my month ends I will not renew with boost mobile. I hope this will help at least one person make the right decision.

I just to have service with boost mobile but my internet never works and it was worst inside the store, I buy a new iPhone but when I switch from boost to another company they block my phone and I haven been able to use my cell phone I been struggling for more than 6 months now because they don't moved it out from stolen list. And I payed cash. I am really disappointed and mad with this company really because the service really sucks. And the help too. Careful bat you buy in boost Mobil because they don't care about you they don't help people with their device they just want money.