Boost Mobile

I love boost mobile until they changed the app to boost one. With the new app I can't access my account to pay my bill or look at usage. Everytime I call I and ask nobody can help me I get switched to different people. If something is gonna change at least be able to help the customer to be able to access their account.I will be leaving boost mobile and going elsewhere!

I have met all the criteria to have my phone unlocked and go to another Carrier. They will not unlock my phone. My bill is paid, I have had them over 12 Months and bought my phone. You can not understand the customer service people and the just keep telling me that my phone is unlocked. 6 calls later and being with out phone service for a week I am having to buy another phone. Their policy says that after 2 business days your phone can be unlocked. This has been such a terrible experience and I have read other reviews of the same thing happening to other people. Please be aware!

I have never received such horrible customer service. Their website and app were not working, and they would not allow payment over the phone for me to keep my daughter's service activated. No supervisor to talk to after waiting 30 minutes on hold multiple times. Disrespectful phone agents who would not listen and showed no compassion for the fact that my teen daughter was traveling in bad weather with deactivated service. I would not recommend Boost to anyone.

I got a new phone. I was getting a "No APN on the specified device" prompt several times daily. Boost told me ut's not important. I have several messaging apps all wanting to be my default but Boost could not provide any guidance. As cheap as it is, I think it's time to find a more knowledgeable provider.

Boost does not care about its customers. I contacted them for help with my bill when covid 19 hit they would not help me but they helped everyone I know more than once. I have been a customer of boosts for 2 years dont recommend

I recently spent hours trying to buy a new phone online. Their system kept declining different cards, despite the banks' approval and more than sufficient funds and/or credit. But the real problem was the inability to get past the stupid "Hey!" … robot and actually speak to someone. I tried every option. I even did the online chat. Nothing worked. I couldn't get anyone to respond. I was trying to buy a $500 phone and keep their service but they did nothing to keep my business. So I went with another provider. These companies have to give you an option beyond "Press (pick a number.)"

Trying to switch to another carrier. Called boost last week to make sure the phone was no longer under contract and unlocked. They said it was no longer under contract and I was good to go. Started the switching process last night and found the phone is still locked. So this leaves me with no phone until boost unlocks it which they say takes up to three business days. Called three different times today trying to get to someone who can expedite this, but apparently the people I talked to don't know how to get in touch with that department? I was told this phone was clear but it's not and there is no way to expedite the unlocking. Their incompetence and total disregard for the customers has put me in a position of not having a phone for at least three days. This is going to cost me hundreds in lost revenue. Totally unacceptable. They simply do not care.

I paid upfront 100% on an iPhone 8 + about 2 years ago. When Boost was bought out I was not grandfathered in & overcharged so left to Verizon. I wanted to keep the 8+ but they are refusing to unlock it & said that it is "Boost's phone." Um… it isn't. I paid upfront & used your services for over 10 years. Class action lawsuit/BBB is what needs to happen. I'm calling my lawyer. This is my phone that I paid for. Thieves!

I am here because Boost mobile decided they would go ahead and start cheating and stealing from their customers to "cut corners" I guess. I have made a youtube video about it if you would like to hear my thoughts. https://www.youtube.com/watch?v=2Kb7QHAUaoQ

I have had boost for 3 years and had not had an issue with this phone service till now. My phone is an older phone so it's slower so I decided to change my SIM card so it would be faster. I got a SIM card for free in the mail no problem. Then I changed the SIM card over and I had terrible service (it would bounce back from saying no service to boost with one bar in my own home where I would normally get service) and then I would get this notification that took over my entire phone screen about my SIM card sending a message even though I wasn't texting anyone. So I've talked to a lot of different employees for three days which was a waste of time. Every employee said to do the same thing and they were not helping (but most of the employees were very nice). Then I got a technician to help me and they told me to wait 24 hours and it will work… it's been more then 24 hours and nothing has been fixed. They have just lost a customer. Their service used to be good but now it's terrible.

I had been receiving texts and calls from boost telling me that I needed to upgrade my phone. So when I did so, not one time during all the calling and texting did they let me know that I would lose some of the features that I used to have. 1 of the biggest issues since the merger is no service, I mean not even in my house and I've never had issues before with boost. Then to find out that I cant use the Wi-Fi calling feature, when I need it most bc boost have moved to an expanded data network which is part of T-Mobile's network also. And I just paid my bill and haven't even had the device 6 months and all they want to offer me is a 10.00 credit. No I want the service to work completely or give me a full refund for device and my bill that I just paid so that I can switch companies. And what's crazy is T-Mobile offers Wi-Fi calling I could see if the company didn't even offer the feature but they do.

I've spent hours and hours trying to get a sim card to join their "new expanded network." Been a customer for over 10 years. Had one customer service rep say the sim card was mailed. Waited for 3 weeks, then called in to ask about it. Oh sorry they say, sent to the wrong address. Then call back and spend another hour of my time doing this again with another rep who, after I double checked online. Entered my address wrong. Then called again and over an hour on hold... am told I can't order a sim card and to have someone I know on the mainland order me one and send it to me in Hawaii. I'm currently still on hold (an hour and a half later now) waiting for a supervisor! They must outsource their workers in another country, nobody knows what they are doing and they have majorly wasted my time. I'm ready to switch to Verizon based on this. Horrible Customer Service and this has been for YEARS and YEARS. Not just this horrendous review experience.

DO NOT get a plan with boost. If you are with them finish your 12 months and GET OUT. They have been bought out by dish and their coverage is about to become serious trash especially for 4G and higher. Unlimited won't mean nothing and eventually they will become a nightmare now especially going into 2021. T-Mobile took over sprint in July 2020 and they don't like Boost so any phone over 10 will not be reliable and all phones will have worse coverage as each day comes until they file for bankruptcy.

Customer service is terrible. They will tell you what ever they think you want to hear to get you off phone chat or out of the store. They never do what they say. Service is junk since the change took place phone and service no longer works. Only gave a 1 star because I was forced to give at least 1 star.

I went over a month with no phone service from boost I finally switched service. They cancelled 4 lines and refunded e after they kept charging me. My fourth line they refused to cancel, refused refund, and when I asked for a supervisor refused to transfer me. Told me they were busy with a lot of other calls. I could just keep calling. Also refused to deactivate the line. I put a prepaid card on so as not to be charged again. They are stealing money and refusing to cut off service to keep taking money. They transfer you over and over again with no solution. Worst service ever. I will be trying to look into legal services to see what my options are.

They have lied and wasted my time and money and costumer service sucks. They keep telling me before that I needed to wait for maintenance they gave me a credit for 9 days back in March and now they tell me they can't credit my account until they fix the issue. They won't give me corporate office info. And they put me back in the queue so someone else can deal with me. Or leave me on hold forever hoping I'd disconnect

Expect them to help themselves to the money in your account and then tell you it will be reviewed as to why in 8 days, at that point expect 2 weeks to have your own money returned to you. Expect bad, service even where Sprint works fine and to be hung up on by people in India when you have questions they cannot answer.

Their employees are poorly trained, their equipment and system has been compromised, they have a customer service department that has very little ability to fix anything, problems that they cause by not listening to customers, who they know can't understand them so they lie to make money by lying to customers then doing the opposite or upgrading without consent and don't do what they say they will. They literally lie just to get angry customers off the phone they don't care about customer loyalty. They don't care if you want to cancel your service and they don't refund money they steel from their customers. And problem never gets solved! I want to find other customers and contact them somehow because boost cost me my job I literally lost my job because of their screwups. I want to organize a class action lawsuit because I know they're enough of us with similar issues. Ives read comments on other websites within the past week who are experiencing these same problems

I was an old Republic mobile customer taken over by boost. I did not want boost and signed up with optimum mobile. In the process of changing over boost locked my phone and I went thru weeks of long talks with boost techs trying to get my phone unlocked. They said this happened to a lot of people. They totally screwed up and had a very hard time trying to fix it, and of course then I received my first bill from boost and had to work on getting that cancelled. A LOT of time on the phone to boost. I just hope it's really over with them and I never hear from them again.

They cut the use of our phones at night, they saying it's due to high volume use period. We couldn't make emergency use call if the need were to arise heaven forbid if there were a breaking or a fire. All this had arose after we had a conflict with the store owner manager what ever he is. He had threatened us and ever since we've had crappy service. As soon as we can find a new provider we are switching.

This company is so unprofessional. My phone service hasn't worked for a month and every time I call to get it fixed, an employee tells me a different story and I still don't end up getting the help I need. I've asked for a manager multiple times but the employees say they need my number but I have never got a call back. Over all this is the worst phone company I've had I wouldn't recommend it unless it's your very last option.

I just received this phone, the charger does not work. I have been on the phone with boost for over an hour, transferred to 9 different people including apple to purchase a new charger. I finally hung up in tears out of frustration after continually reaching people who could not help me. I am a customer for 8 and have bought several phones thru boost. I am at a loss. Please someone help me, I just need a charger for this phone and don't feel like a should have to buy on thru apple. I literally just got this phone fedex today.

Boast mobile sucks, it's a terrible company, no one speaks english, it a horror cell company, billing is always wrong, customer service is a bunch of scammers trying very hard to steal your money, do not use boast mobile,