Boost Mobile

Boost Mobile is horrible. I've overlooked the spotty coverage for years since I was paying only $30 for 5Gb of data a month. Lately my phone has been angry, so I decided to get a new one. I bought it from the Boost Mobile website to assure it would work with my plan. I got it 8 days ago. I left it on my porch for a few days due to covid concerns. When I went to swap the phones on the website, it told me I would have to change my plan. It would have to start paying $50 a month to use this phone. When I called boost mobile and pressed buttons for over 20 minutes trying to get to a live person, I ask to return the phone. I was told the phone needs to be returned within 10 days. I called on day 8, but apparently they include the days it takes for them to ship it, so I was at day 13. They said there is no way they could take the phone back. I have never heard of any company including the time they take to ship out an item counting towards the customer's time to return it. I bought it through Boost Mobile to make sure it would work with my phone. I could have bought it from amazon for less and had 30 days to return it. I have been with boost mobile for over 10 years. I am so upset by their FU attitude that I will be changing phone companies. Obviously Boost Mobile has become absolute crap since it switched from Sprint to Dish owning them.

I have been a loyal customer to boost for 7 years and decided to upgrade my phone. While browsing the phones I was interested in the new Z flex and wanted to see if there was a payment plan, not knowing that when your card is linked to auto pay that it purchases the phone immediately. As this happened I realized my address was not updated. I called 5 min after to cancel and was told there was nothing they could do except that I go and wait at that house thats in a different town to get the phone and return it. This is impossible for me
I work and do not have transportation. So I asked to speak with a supervisor, she then told me that she will refund me the money, I
Have the ticket number and her recorded ticket number *******. So in checking the balance today no refund has been posted, So I
Call them back, I am then told that the supervisor I spoke with before didn't follow the right procedure and that the phone is still being
Delivered. I ask for another supervisor. She proceeds to tell me that they have cancelled the shipment and when the phone gets returned they will credit my account. I don't believe this because I was already lied to. I was also told by the first supervisor that my upgrade promotion will be back on my account so I will still get a discount on a new phone. Well that was a lie too, the rep. Named Lady told me pretty much there is nothing they can do. They gave me a credit for one month but thats not enough to go through what i went through with BOOST. I did everything I could to cancel it right away and I have been put through emotion torture over this. $1000 is a lot of money to be missing out of my account when I called to cancel right away. Anyone can see their ratings are garbage. Dont get Boost!

Boost CLAIMS to have policies, but they're basically unwritten and they claim what amounts to implied consent. But if they don't tell you about it, how can it be consent in any form?

Shawntray at the boost mobile in Savannah victory was so amazing. She helped me so much and was so knowledgeable, over the top customer service! Thank you so much.

I've had Boost Mobile since 2007 and they used to be good! They sold out to Dish and then they changed. They told me my phones needed to be upgraded with new Sim cards to go to 5g. After 3 visits to the Boost Store and trying over 7 Sim cards the phones still wouldn't work. They told me for a month that my phones were compatible with 5g but they lied.
Finally after my old Sim cards stopped working I was forced to buy new phones when my phones were not that old. The customer service is a joke both at the stores and calling them is even worse. My new phones worked good for about a week on 5g but then they lost all service. I called them and visited the store about a dozen times but they could care less. I had zero service for 12 days but on the phone they said there was no tower problems while the store said that 2 towers were down. I guess that's because their customer service agents that answer your calls are in Peru! I called them about getting credit for the 12 days and they insisted that the towers were never down. Really even though the local Boost Store said the towers were down. Way to go Boost! The Boost Store said there's nothing they can do and so does customer service. Sad to see a once good cell phone company turned into a sorry company who could care less about their customers. They only care about making money so they can pay for all those jobs in Peru! Hopefully this review will warn people about how little some companies care about their customers!

I BOUGHT A CELLPHONE IN THEIR WEBSITE, AND I WAS NEVER ABLE TO ACTIVATE THE NEW CELLPHONE, I REACHEAD OUT TO THEM FOR HELP, THEY NEVER HELPED ME TO ACTIVATE THE PHONE AFTER NUMEROUS TIMES TO TRY TO REACH THEM BY PHONE AND ONLINE. I FINALLY RETURNED THE PHONE BRAND NEW, AND UP TO THIS DAY SINCE DECEMBER 30TH OF LAST YEAR I HAVE NOT RECEIVED MY MONEY BACK YET.

Let's start at the price for the plans and you get half the service you pay for, 3 days after I pay the bill I'm out of data, how is that on the highest plan they have? If you buy more data, it runs faster than the data on the plan, BOOST MOBILE DOES NOT STAND TO THE ADS THEY CLAIM...!
BOOST MOBILE STOLE 3 GIGS OF DATA AND ADVISED ME TOO PAY FOR MORE OF I WANTED DATA...
No way I used 3gigs of hotspot overnight in my sleep with my phone powered off...
Boost mobile are liars and thieves...
I wouldn't ever recommend boost mobile to anyone...!

I signed up on July 23. Had to go to a boost mobile store to activate as alone it was impossible. On August 31 service cut off as I was driving to a job interview so no directions, arrived 15 minutes late, did not get the job. Three more trips to the store, 3 new sim cards, still nothing. Went through online customer service no help. Called 1-866 number and the system did not recognize the phone number I brought to them which was tied to my job and security verification. Caught in circular computer loop so presses 0 a dozen times to speak with a human. After 42 minutes was told that I had to call back from a landline. Called back from a landline and after 45 minutes was told to go to a store. Asked for potal pin to leave and was told that was not a possibility so insisted upon transfer to supervisor. After 55 minutes supervisor put me on hold. After 105 minutes, different person came back claiming to have the ability to fix things, After 128 minutes and much insistence was given portal pin and ability to leave boost after weeks of no service and a phone that sometimes worked as a phone but no internet service.

I tried to Boost Up through the site and my Dashboard was not showing the installment options nor the Boost Up price and thus, I had to call and make my purchase via the phone representative. Once the order was placed, there was supposed to be a e-signature link on my Dashboard so I could sign the agreement but it wasn't there. When I called and chatted with Customer Support, I was told I would need to go to the local store and sign it there... but that's incorrect as they have the same access to my Dashboard as I do and did not see any link.

A case was open for them to look into why I did not initially receive the email nor the link on my Dashboard and after several hours, I did get the email with the link. However, the link did not work since my Boost Up agreement isn't being reflected on my Dashboard.

I have spent several hours and 2-days trying to get this resolved so I can sign the agreement and have my phone sent out... since the order has been placed and, I've already paid for the new phone.

I find it totally unacceptable that they are unable to provide me with a paper agreement to print and sign and, the fact that they are unable to figure out why my Dashboard isn't working!

Terrible customer service, no internet or hotspot in my neighborhood,
Can't trust them
They have customer service sitting in phillipines who only read the script
Saying yes ma'am or no maam or sorry mam
Worst services, don't get this cell phone service
I have 4 lines and none of them have internet

Just yesterday ended my first 90 day transferred term for pay-as-you-go two phone plans. Disaster! Checked a day before and boost page said I have enough balance money ($350+), no need to pay. Then a day later the only email arrives for just one phone account saying your balance is $0. Surprise! VMobile never did this dirty stuff. You could miss a payment for a million reasons and they would not touch your balance. Not boost. They grabbed money from my both account totaling over $700 of balance. I called them 3 times. Everytime, CSR would say "Hold on, I will check something" and my phone call would be dropped. Basically, it's all my fault as they say. Their communication on all levels - NON-EXISTENT! Horrible! When you call them, they steer you away from actual live person, and those people are useless, same as answering machine. So, boost pocketed my money (oh, yes, hopefully you know something about accounting and accounts payable/receivable) that I had with Virgin Mobile for over 10 years or more. They pocketed over $700 just from me, but how many more got scammed by this VM to Boost transfer? Canceled one phone account now with $0, looking for another service with some "honest" provider if they still exist.

Maybe I missed the memo, but I always thought that when you call a company's Customer Support line, somewhere among the many automated voice prompts you usually have to weed through, you'll find something like "If you wish to speak to a representative, press '0' ". Not here, though, and even one of their reps confirmed with me via an on-line communication they they do not have that option. WHAT? What genius thought that was a good idea? Isn't being able to actually talk to someone a very basic part of customer support?

And then there's the support itself. I've been trying to buy a new phone via the web site for the last couple of days, and despite everything confirmed as AOK by my bank, it keeps getting declined, apparently on Boost Mobile's side. The rep I spoke to -- after innumerable tries -- (a) tried to process the order himself, but couldn't (no surprise), (b) didn't know why it wasn't processing (not helpful news at all), (c) could not transfer me anyone else (Hey, folks! There are these things called support tiers, and escalations.), and (d) advised me to call back and speak to a different rep. Why another rep would be able to do something he could not, was something he could not explain.

The chances of me still being a customer by the end of this week are fading rapidly.

It's the most pathetic service ever please don't ever get connected, if you face any issues no one knows how to hel not the provider or the company absolutely DUMP

My 1 year was up with Boost Mobile so I decided to go with Mint Mobile. I transferred my number to them, but in order to transfer I needed my account number from Boost. I spent all day constantly being transferred from one agent to another and finally got a supervisor in my chat to give me my account number. And once they did, I no longer had service with them. Which meant I could no longer make calls.
I had to go to a Boost Mobile store and beg them to use theirs. They are independently run stores and do not offer customer service. After being on hold for a half an hour, I finally got a supervisor on the line. She said she couldn't do it immediately because she had to send my information to another office that dealt with transferring accounts. She also told me she would definitely be sending me an email with instructions on how to do the transfer. So far, nothing. So being a vet, I have to go to a vet service center to contact them again. In the meantime, I plan on contacting the BBB.
This is absolutely the worst company I have ever dealt with. I recommend everyone stay far away from this company.

Don't use Boost mobile they have a lousy network it cuts out and loses its connection unlimited there unlimited dis connection s they lie there a total conjob promised to have reliable connection 1 week after making month payment they crap out on me DONT USE BOO$#*! MOBILE! The lousiest service ever Better off using smoke signals.

I come from a military family. I'm not racist I get along with all kinds of people furthermore ichinese people in my family among other nationalities but I get tired of calling for customer service and you get a also a person from China? A pun checking that's how I know it from China. Well you are probably checking 2 day. I gonna match and you don't? Resolve my issue why don't they keep these jobs for American people because let's face? It China doesn't want to be anything but world domination and you can't go over to China and get a job especially being a black person I find. It very disgusting and they want to interrogate you over the phone. Asking you all these no nonsense questions that amount to a hillaby's. Boost need to get their app together as well as all these other companies and bring our counts back over here because let's face it as the economy and everything gets higher they aint paying us no more money to keep up with the cost of living so you might as well bring the accounts back here. To the United States. I was so sick of it bad business

I have been a customer for 7 years! And up until 2020 I have recommended boost but not now! Dec 2019 we purchased an iPhone XR starting in May 2020 I continuosly had issues of being dropped from data unable to send and receive texts and unable to use internet. From May 2020-Dec 2020 I contacted boost multiple times and apple multiple times. Boost blamed apple, apple blamed boost, SIM card was changed multiple times by apple and boost and issue remained finally in dec 2020 just before warranty was expiring apple had me mail them phone-- even though their diagnostics showed it wasn't the phone. They didn't give me an explanation of what was "wrong" with phone but instead mailed me back a different iPhone XR. So I had to call boost and activate it since the imei number was different. However shortly after activation the issue with being dropped from data continued and I finally had enough and decided to change carriers. Not aware that the phone was locked we imported my number to att and received a new SIM card, sim won't work because phone is locked and boost is refusing to unlock saying it needs to be active with them for 12 months! It is not my fault that apple issued a replacement for an issue that is apparently not on apple saying that the issue is persisting with the new phone but boost doesn't care they say the original iPhone XR would be available to unlock but because the replacement has only been active since Jan 2021 it is not, even though I didn't buy the new one, it is a replacement for the one I bought.

I have Boost Mobile (previously Virgin Mobile) for my prepaid mobile phone provider. I thought all mobile phone companies were in on helping their customers due to this pandemic. However with Boost Mobile that Was Not The Case. I tried forever to get ahold of their customer support and after hours i was able to, to only find out theres nothing they were able to due to extend my service (due on 04/01/20) even by a few days. I told them i wasn't able to get anywhere (my 9 yr old daughter has no school and ive got no one to watch her for me to leave quick, i refuse to take her along any where during the COVID-19 issue) for a prepaid minutes card also I've got no credit card to use. My service was going to be shut off due to this all and after letting them know all of this And the fact of being a loyal on time customer for almost 4 years, they told me sorry theres nothing they can due. Midnight that night my phone was shut off. My aunt 2 days later paid my bill for me after not being able to get ahold of me and worrying. I know this is nothing useful to help with payments for anyone in need, maybe it can be helpful though in letting anyone know how much they can't count on Boost Mobile (or Sprint or whomever is all merged together now in their large Billion dollar Empire) in the future.

I have spent hours and hours on 2 or 3 hour long phone calls to Boost, since May 2023, asking the extremely incapable inept new personnel to help get my international calling ($10/mo) to work again, (since they migrated in May, no international call to Europe will go through, although it has been great for years up until now, before the May 'migration'). Hours and hours of wasted time, since, with all their 'escalation' to higher departments, and their 'advanced trouble-shooting', NO ONE helped me (throughout May, June and July) to get it to work.
Finally, two weeks ago, l asked them to just REMOVE the International Calling feature, and it is still not removed!. L am being told it can't be removed without a 'ticket escalating the issue to the back offices', and l am still being billed! (l am in Europe now, and have tried for over a week to remove International Calling; just don't want to lose my number.)
What HAPPENED to this formerly decent company, since May 2023? My experiences have become utterly surreal and utterly horrible, although they were fine before!

Boost Mobile is currently asking users to change the network sim in their phones. If you get a notification from boost telling you you need to upgrade and that your phone is compatible with the new network. DO NOT DO IT.
If your cellphone is 3g or even 3g with 4g the sim upgrade will LOCK your network unless.
Boost customer service will then put you in a maze of frustrating bull. In the End Boost will then tell you you need to buy a new 5g phone.
Why would a company do that to their customers is beyond me.
GREED.
Any way I warned you at least.
I been posting on Facebook also.
BOOST Mobile is very very Bad. It was good for Virgin Mobile. I been with boost only a year or two and mostly everything worked. My phone worked untill
Yesterday when I put the upgrade sim they Boost mailed to me.
As soon as the new Sim was in I could no longer make calls.
Very bad for me as I have lung cancer. Good luck
I hear that if you don't do the upgrade sim that 3g and 4g boost phones will All Go off line beginning in March. Originally it was December.
Ken good lucks
A No Stars Warning

Getting rid of the boost up phone financing program was the worst decision to make there are a lot of people who's only option of getting a new phone was to finance it. BAD MOVE!

I have to step outside in the cold to get service on my phone because it doesn't even work in my house not to mention everytime I go into a Dollar General smh

So I have to ask when a service needs updated? You can't give that to paying customers? Lmfao. Downtown Portland Oregon I have no service? Worst servever