BradfordExchange

They bill you for things that you've already paid for in the statues Michael the angel the armor of God in the light of Jesus are made very cheap I am very dissatisfied with this company they're still sending me a bill for something I already paid for

Ordered item back on nov 21. Said it shipped nov 24. Customer service said they had to reorder. They didn't have any left. And wasn't gonna ship until feb 2. Rediculous

Very dissatisfied my ring looks like it came out of a gum ball machine I can even read the names I added to it never woul I purchased nothing from them again very disappointed

I have ordered a figurine for a kitty thing. It said it was shipped april 26 it is now may 7th and nothing I will never order from them ever again I wasted my money

This is a scammer. My bank Northwest bank tell me I could order personal check. I ordered some check from them. Beside I paid the fee of check. However I didn't notice That they charged me 14.95 each month total 16 month up to now. I called them last night, a lady told me I am a membership of them. I told her I never applied for any membership. She told me If I applied for personal check, they thought you I would like to be a member of it. I spent 240 dollars to get some personal check. The I told her I have to cancel my membership, then she asked me to verify my personal information, I told her my address, she said it was wrong, I told her I could email her a copy of my drive license, she told me they don't believe drive license. You think, they filed an address where I never lived, how could I verify my address? That means If you are a member of it, you never could cancel it and paid them monthly. This is a roguish company, Hi, bodies, never buy personal check from this garbage company

I purchased what I thought was a train set, but it ended up being a "subscription". For a little over $100, all they sent me was a small train engine. I didn't realize I had a "subscription" until an additional charge was on my bank account and I received another shipment. I was in communication with customer service, and I very clearly explained that I wasn't aware that I had signed up for a subscription, and to cancel it. Customer service assured me the subscription was cancelled, but they took a third payment out of my account and didn't send me anything this last time. I returned both the engine and the second package (which I didn't open and simply wrote "REFUSE" on the package) almost a month ago and still haven't received a refund. The company is refusing to acknowledge the third charge with no product sent to me. I am out a total of $170 with no guarantee that I will even receive a refund, and no guarantee that they won't continue to take money out of my account whenever they please.

I ordered something on Friday, July 20. Fortunately I printed a copy of my order directly from the web site rather than wait for my e-mail confirmation -- which NEVER came. In following up, I sent a message to "customer support" and received no response or even confirmation of an e-mail message. I am worried now that they have my credit card number. I spoke to "customer support" and was told that I should have received my e-mail confirmation. I told them I hadn't. The "customer support" rep took my name and found my order only to inform me that they don't have the item in stock and that it would take 4-6 weeks to get the item. I cannot wait that long so I cancelled the order and had the "customer support" rep read me the cancellation confirmation number. I am just so disappointed that the item was NOT labeled out of stock. I was given NO notice of that and/or even e-mail confirmation of my order. Then the "customer support" rep tried to sell me something as I was telling him about the botched e-mail, lack of notice about out of stock items, and terrible communication. I wish I would have checked here before even placing an order. I was just too excited about the gift I was hoping to give! Oh well. I found another better item on a different site.

If I could give LESS than one star I would.

I ordered this ring as a present for my wife the beginning of September, they sent the wrong size, after a lot of problems, I eventually managed to get it sent back, and stupidly, I asked for the right size to be sent sometime in the middle of October, they still sent the wrong size, so I sent it back within a couple of days and asked for a refund, I've been waiting over a month now, and keep getting fobbed off with pitiful excuses.
If I don't have my refund by the end of this week (20th November) come Monday, i'm just dragging them through the courts, and while I'm at it, I'll take them for all my time wasted, cost of calls, and legal expenses, I've had more than enough of this useless company
I've only given them a one star rating, because I wasn't allowed to give them a zero star rating

I ordered one wolf, but was charged for two! Filed a dispute claim with PayPal, was denied claim! Filed with Bradford Exchange, was also denied claim!

I have stopped payment on my checking account on any charges from BRADFORD EXCHANGE!

Be very careful people in dealing with BRADFORD EXCHANGE!

Music box ordered 7/1/16. Music box shipped 7/6. Delivered 7/15. It took 15 days to deliver the music box from Niles, il to w. Dundee, il. It is an approximately a 30 to 40 min. Drive for delivery. Fedex received the package 1st, then was passd on to the USPS, WHICH TOOK ADDITIONAL TIME. Why couldn't fed ex just deliver the package. Icalled to complain to a supervisor, & made her aware that I was very upset because it was a special b. D. gift that was deliverd 4 days late. I also inform her of the numerous complaints from others. She said she was not aware of any comaints. I referred g\her to SITE JABBER. I told her to remove my email address, and would not order from Bradford Exchange ever again. WORSE SERVICE EVER!

It's a scam the product are not the same As the shopper they sent to the house The cost of this product is ridiculous And it's not even gold $150.00 dolars

Easy to use website. This is absolutely amazing. The UI and overall user experience is top class. Easy to use website. This is absolutely amazing. The UI and overall user experience is top class.

This company is a scam ordered a ring and they send me something else called them and they told me they would send me the right item and I never received it

Attempt to call several times earlier today. Kept getting sent to voice mail and then disconnected. Finally able to leave a message. Waited about an hour and a half, no return call. Attempt to call again several times. Got voice mail and then disconnected. Finally got a live person, connected to the wrong person. Was told that the problem was their new system, the same stinking excuse given to me several times over the past three weeks. Asked when they were going to get their system fixed. Response... let me get Ayah on the phone for you. Ayah on the phone, asked if she got my message from earlier in the day. She asked what message? Got disconnected. No return phone call. I guess they will blame that on the system too. Ayah not able to pick up the phone and call me back will be a system issue, the system sure is getting blamed for a lot of customer service issues. And, yes, I know what the response will be from this company to the BBB, it will be for me to contact my personal shopper. But, how in the world do I contact my personal shopper when the stinking system is working and when you get disconnected your personal shopper doesn't have the character and integrity to return a phone call.

Placed and order April 2020 product was supposed to be deliveded June 2020 for my mother's birthday couldnt get any answers as to why it hadnt been deliver then recieved a notice that due to unforseen circumstances that it would be here Aug 2020 called to ask if they could discount shipping and was giggled at and told NO after getting fairly upset was offered $20 promo code off next purchase bit declined it it as I will NEVER BUY FROM HERE AGAIN wish.com items come faster than this and $140 for a purse the situation should have been handled more professionally IF I COULD GIVE A -0 RATING I WOULD
*ITEM PURCHASED WAS THE FOOTPRINTS IN SAND PURSE

I got the Bradford catalog in the mail today. I glanced through it. In the back of the catalog I came across BLM merchandise. Do these people not realize that this group has devestated this country with their narrative? NEVER WILL MY FAMILY, FRIENDS OR I PURCHASE ANYTHING FROM THIS COMPANY EVER AGAIN. MONEY OVER COUNTRY! DISGUSTING.

I have bought many items but this particular item is a new 3 foot Thomas Kinkaid rotating tree i ordered fed ex gave me a delivery date of 12-1 still hasn't arrived and we called the Bradford exchange and the manager said the tree is sold out they offered me another tree I told them no the tree was not out of stock when i ordered it how can it be out of stock wtf I have an order number for it and it was shipped to Nashua NH by fed ex and the trail went cold they are going to refund my money back i want the god dammed tree I will never order anything else from this company they have ruined my Christmas thanks not

I have rung every week for months to TALK to a person I have askedon the account when sent back to them to ring they keep sending over due accounts which I have tried to pay numerous times I would not recommend anybody to use this company

In total I have purchased 5 baby dolls. The first 2 looked nothing like the rendering posted, the 3rd I would have kept but her armatures were broken and the 4th looked nothing like the rendering again. I am new to doll collecting and didn't know you had to research the doll on YouTube to actually find out what the doll really looks like. Usually nothing like what is on their website. It is illegal in Canada to mislead consumers in this way it's called bait and switch. They are basically showing you a product you will not receive. They only show renderings of their products none of them are the actual products. Recently my mom wanted the 5th doll a $300 doll. She is the cutest thing and my mom wanted to keep her. Today my mom noticed that the doll has a rip on the inside of the arm she will be going back sadly. Coincidentally I was warned that BE's silicone rips easily. AND waiting for returns is rather painful. They take almost a month which is unheard of in 2022. My mom returned the bassinet that was ordered as it was horrible quality and not worth the price and I am still waiting on the refund. When you email customer service they never actually answer your inquiry they reply with a scripted email. I have lost over $100 is postage fees that are non-refundable maybe that's how they stay in business.

I order two very expensive snowglobes that have NOW turn yellow! So angry! I contacted them about it last year and they had nothing to offer

Order three items in the two arrive told me the third one was canceled I didn't cancel it didn't wanted me to reorder it then I was told it was sent to the wrong address not once but twice call today s*** on all y'all 30-year Marine CORP VET zero Stars

Ponzi scam company you will end up paying 3 times more than what the product is worth. Even if you stop getting product you will have to pay the full price it's a crook company.

I tried getting some refund back on what they owe me I paid $40 for overnight for my daughter's birthday and they sent it to the billing address instead of her address and only refunded me half of the money back and when I called for help they they claimed I was racist because I didn't understand their speech and I got finally got the watch to my daughter and it was so huge wouldn't fit nobody and I don't recommend anybody trying to get their money back or any help on there I will never go back there again