Brave New Look

Ordered, charged immediately, did not receive the product, multiple follow-ups, automated responses, ongoing over weeks. Even got a USPS tracking number but the package never moved. Following up with my credit card company next.

So many negative reviews. My experience has been good. My masks arrived today(order placed online July 19,2020; arrived August 3,2020), and they are exactly as advertised. I look forward to washing them prior to their first use and adding them in to my rotation of various face masks. I did have to return to the company's mask website to see exactly where on the masks one inserts the replaceable filters, but that mystery was solved in less than a minute. Love the print design on my masks. Ordered four masks in total, so I can give one each to my daughter and son in law. Thank you Brave New Look! Everyone, please wear your masks and try to maintain proper social distancing.

Terry Harris(Wyoming)

This is an update to a previous review. I finally received my masks July 10 and they are so pathetic that it's laughable. Please do not order from here, the masks are so thin they would provide no protection at all

These are the nicest masks I have seen since all this virus mess started. They are double thickness, well fitting and really nicely sewn. Will order from this co. Again as needed. I rec. Within a couple of week of ordering. They were packaged very nice.

I ordered four printed face masks at a total of ~ $70 because they were shown as the shaped/contoured type that would stand away from the face, allowing good coverage without mouth interference. When they arrived, they looked nothing like the photos, but were instead shapeless flat ovals of fabric with ear loops attached. They are a complete joke and lay completely flat across the mouth while being open at the top and bottom, rendering them useless as a viral protector. The product is a scam.

If you have sensitive skin, these masks are horrible. Customer service is not easy to deal with and they will not give you money back even within the 30 day return policy. I regret that I gave money to this company. Use extreme caution

This is most likely a scam company. It looks almost identical to a another fake / scam company called Fashion Share. The details are the same and they sell similar items. They will confirm your order with a conformation # and even give a FedEx tracking number. But your package never make its way to FedEx. So FedEx will tell you the package was never given to them to ship. And that's because the shipper has no intention to ship. They've stolen your money. Also pay attention to the "contact us" email address. If it's a gmail account or some kind of personal account, you're probably dealing with a scammer. Be careful.

I paid $80 on 4/27/20 for 4 masks because I fell for the extra protection. I heard nothing from this company and emailed them 5/14/20 receiving the same response as many others. When I finally received them 5/23/20 they were horrible. I was embarrassed at myself for falling for this crap. I will make sure to get this message out to as many shoppers as I can. This is a complete rip off! Do not buy!

I placed a simple order on 1/10/22 and have yet to hear from Brave New Look about the delivery of this order, one pair of leggings. No phone number that I can find, only one reply to my six emails to "support" and I feel like they took my money for nothing. If I treated my clients this way, I'd be broke and out of business. The worst!

First of all Brave New Look telephone number is NO longer working! Total items ordered were not shipped and their customer (done care) service could care less. Do not purchase anything from this company!

Never received my order!
Ordered a month ago with a "Guaranteed Delivery By or Before 12/22/21". Here it is Christmas morning & nothing!
They are thieves who steal peoples money! They should not be allowed to do business!

This company is the worst that I've dealt with in a long time. Zero customer service. They took my money immediately, but 3 months later, I've yet to receive one lousy pair of leggings. I wish I had read the reviews before I ordered; which I usually do. Brave New Look should be shut down!

Took over a month after I ordered two received one... does not even fit... small, very cheaply made came in a little plastic covering stating made in china... I bought several from other stores $2-$6 dollars each so much better quality They stay in business by avoiding answering emails This company should be avoided at all costs... They are less than one star

I'm clearly not alone. I never got my order either or any communication and it's been 1
Month. From the other reviews you have less than a coin flip chance of receiving your order. Good luck, but highly recommend staying away!

I gave it one star because there was no zero. After months of waiting, I received the wrong masks and over paid by 3 times what they are now being sold for. Multiple email attempts to process a return for a refund have been met with responses from a chatbot' who claims it is new and in training, therefore can not locate my order number. Oh well.

They were running a deal buy 2 get one 1 free. So of course, I ordered 3 items. Got one bracelet within' a week. The other two... are still no where to be found. Emailed over 10 times, asking what the deal was and keep getting emails telling me to be patient. It's going on two months now. I pretty much paid almost $70 for one item. Absolutely ridiculous. Save yourself the trouble and don't order from them. Unless of course, you like to get ripped off.

I ordered face masks and filters 3 1/2 weeks ago along with a cute bag. They were all in stock when I placed the orders. Well here we are no masks, no refund, no email saying when they are coming or not!?!? I've emailed them 3 times now over last 2 weeks no response not even a computer generated one.
At this point I'm going back to my credit card company and filing a fraud claim to get the 80.00 some dollars back they owe me! I will NEVER order from here and I suggest you dont either unless you want to throw your hard earned money away! Just another scam company stealing from us when things are crazy enough!

It's been a month and not the 2-3 weeks as claimed.
No customer service reply/response. The local CVS stores has similar masks at 70% less, which I will
Buy. I'm not holding my breath on this order nor risking my life on materials/quality control!

This is my 1st time buying from them but I will definitely be returning again! Not only are their tripp pants cheaper then the actual website but my shipping got here much faster! I also found a lot of other cute things to get my friends and they carry brands like killstar that I already shop out. Now I can do a one shop order to make it easier! Very pleased I found them so far.

Ordered a real estate necklace on March 3,2017... still hasn't arrived and I just get the same blanket responses, they have also provided me 2 tracking order #'s that are not valid..."Thanks for reaching out! While we want to get your order to you as soon as possible, please understand that it is handmade and sometimes takes as long as 4 weeks from the time of your order to deliver.

However, if you still do not receive it until next week, please reach out to us and we'll issue you the refund! Kindly send your reply as a new email so we can attend to it at once.

I apologize for any inconvenience.

Regards,

Daphne T."

Purchased 5 bracelets after the loss of a family member. Totally embarrassed when they started to change color, and slowly lose all their plating. Contacted company to advise and was told oh well out of your 14 day refund return policy What kind of company does not stand behind their products! Never again as this company is simply a scam!

Ordered a gift for my wife leg-ens got a tracking number item never came ordered thru paypal so I should get my money back but that was a month ago, they keep sending me reviews to see how they are doing? Yea don't waste your time stay clear of them they will take your cash

Came home to find package in mailbox opened, and contents taken out:(
Emailed customer service, got immediate response, and continued followup. Sending out replacement items today.
Would recommend their customer service, and will review later when product is received, but if there is a problem with your order people - reach out to them, they are responsive!