Brave New Look

That is right. I ordered 2 masks and it too 5 weeks to be delivered when the even stated on their site "REUABLE FACE MASKS Available now!" and they also state "SHIPS FROM USA Quality you can trust.". Now here is the truth. The product is from China. They are not "Avaliable now" when they take 4 weeks before they are even shipped. They will charge you immediately for them. The phone number they give is disconnected. The support email has one automated response no matter what you request and you NEVER GET A TRUE RESPONSE TO A REQUEST!

If you ware one of the unfortunates that ordered from them and either didn't receive your merchandise or can't get a response for a refund to return the merchandise then dispute the charge with the credit card company. PayPal was more than happy to do a charge back and get me a refund for the junk that is now in the trash.

They charge you for items that they did not ship. I have been waiting a month. I told them to cancel my order and reverse the charge and I hear nothing.
Bad business!

I ordered some masks and paid with tax and S&H about $30. I placed the order almost 4 weeks ago and STILL HAVE NOT received my order. Like many of the other commenters, I am still waiting and probably won't receive my purchase at this point. If you are someone who is thinking of purchasing anything from this shammed site, PLEASE DO NOT WASTE YOUR TIME OR MONEY! IF YOU DO, YOU WILL SEE! THEY ARE SCAM ARTISTS! There is NO WAY to contact them to get your refund.

I looked all over their site to find where the masks were manufactured. It says on the home page "Ships from USA." After I bought two masks I received an email from Brave New Look's CEO which is pasted below. Manufactured in China... Really?!

We can't thank you enough for supporting us and being a part of the Brave New Look family.

I founded Brave New Look more than six years ago with the simple mission of providing personal apparel and jewelry designed to express everyone's uniqueness. In April as this terrible pandemic gained momentum, the CDC released guidelines recommending Americans wear masks. Many of our customers reached out inquiring if we sold masks. We decided this was a service we could provide.

We opened up several new manufacturing lines in Southern California, Mexico, and China and got to work.

As a token of our appreciation, I'm offering all of our customers 50% off masks. (Our flagship premium filter mask is in stock and ships next business day from California or Pennsylvania.) You can use code ThankYou50B67W43CB at checkout.

We've also released a really cool line up of printed masks for adults and children (the artist collection is my personal favorite), and ship within 7 days from Los Angeles. We have fun, friendly designs and adjustable sliders for maximum fit and comfort.

Oh, and this exclusive coupon for our mask customers also applies to our entire collection of jewelry and bespoke apparel.

Be Brave,
Adam

SHOP NOW

I just received my brave new look bracelet, just like they said two weeks for delivery, they where great about emails and Facebook messages letting me know when bracelet would arrive, I am very satisfied with the quality and details, I ordered the one with, I will carry you with me until I see you again, and with my brother Chris's name on it, I will always wear it in remembrance of my brother

I ordered 4 masks and 30 filters on May 15. My credit card was tapped right away. No other company does that; they pull the payment when the order is shipped. So for a month they had my money and I had nothing. After the predicted 2-3 week window, I emailed for an update. Canned response. A couple of weeks later I received an email that part of my order was shipping. Right on the heels of that email, I received another that the rest of my order was shipping. Uh oh, both shipments had the same tracking number. I received the partial shipment indicated in the first email. I emailed Brave New Look asking when I could expect the other 2 masks. (I managed to get to a someone not obviously a robot by emailing from an email address that wasn't associated with the order.) I was very specific in my email about what I received and what I did not and included the order and tracking numbers. First email came back on a Wednesday saying, so sorry we'll get them to you during "this week". I waited a full 7 days and emailed again. Reply came back quickly, we want to make it right but we need a photo of the items you received. WHAT?! I emailed them to scroll down; they had all the information they needed right there in the thread. Within minutes, the reply comes back that they need a photo. I sent them their **** photo 12 hours ago and haven't heard anything back. I'm this close to disputing the charge on my credit card.

I ordered three overpriced masks on April 24,2020 and as June 6,2020 I have not received anything. I complained to BBB and I found out that this "company" with one employee is under alert. PLEASE DO NOT BUY ANYTHING FROM THIS "COMPANY". TOTAL AMOUNT LOSS $73.00 US

For starters, the butterfly designs and the Hall of fame artist mask designs are exquisite. For the meat of the matter, these masks are an absolute joke. If you're shopping for adult masks with adjustable ear loops then keep shopping. Don't do what I did and spend a whole lot of money on something that you think is going to look good and based on their reviews on their own website. You will regret the purchase. The adjustable ear loops on these adult face masks are really nothing more than youth face masks. There is no comfort to the ear loop fit. If you don't mind having your ears pulled forward then by all means make the purchase. Additionally, if you don't mind waiting 3 weeks for the order to arrive then make the purchase. The adjustments for the adjustable ear loops are nothing more than small beads designed to get lost at the 1st opportunity. Much like the current occupant of the White House who is causing us to have to shop for face masks in the 1st place, these face masks are an absolute farce

Be aware!
Do not order from this company, it'll take close to two month to receive your order of very thin poorly made "mask". Save your money and order from reputable site.

I was so nervous when I read some of the negative reviews. Customer service responded back to me asap and I was happy with my piece of jewelry. My bracelet took three weeks to arrive.

DO NOT DO BUSINESS WITH THESE CROOKS. I made a purchase four months ago and to date I have not received my item or a refund. They do not respond to emails from me or from the Better Business Bureau. Brave New Look stole $53 from me. Don't let them do the same to you!

Do not order from them! Their sizes are not true to size, and they are not willing to refund! I am 5'2" and 115 lbs, and the medium would not fit over my knees!

Poor customer service!

I made a purchase, and immediately my account was debited. Normally they hold funds until shipping. No phone# to call and enquire, so I contacted my bank to file a claim

I ordered a bracelet June 27th for 33.99 still waiting and have been given ever excuse or lie in their book. 1. DUE TO COVIDE WE ARE BEHIND 2. CAN'T FIND YOU ORDER, OH wait we found the phone case will go today. I didn't order a home case in JUNE I ordered the phone case in 2015 don't even have the phone. Anymore. They say they delivered it to the address no they didn't post office never delivered it. It went to my friends as gift. We have credited your account no you haven't. The list goes on and on. DON"T TRUST OR WASTE YOUR TIME OR MONEY WITH THIS COMPANY.

Looks like i lost my money. They never respond and never ships. I am waiting for my product for more than 2 months now. I filed a claim in Paypal hoping to get my money back

It has been a month of my order placed and I never received any communication from the company. I lost all my hopes and now i need to find a way to get my money back.

This company clearly took advantage of the pandemic. There is NO reason to buy from them when you can buy just as good a mask for less than half the price and get it in a few days AVOID!

This company is terrible. I ordered from them on April 6 and received nothing to date, June 3. No shipping date; e mails answered with a form letter. Still no shipping date, no refund, no masks.

On March 17,2017, I ordered merchandise totaling $218.49. It's now 4/20/2017 and I have not received the merchandise nor notice of delay or cancellation and have received my credit card bill noting the transaction. I have contacted the company via email noting my pending legal action. DO NOT BUY FROM THIS WEBSITE!

I ordered a simple black mask on May 7,2020 and received it today June 10,2020. I chose this company because the company claim was that their products would be shipped within 10 days from the US. Here is the statement from their company located on the fulfillment page on their website:

All of our items are made to order. We do this to keep our operating costs down by not paying to store inventory. This allows us to keep our business operations and manufacturing here in the USA.

After contacting their customer service two weeks after placing the order I got an email telling me that their production was behind but that my order was coming to the top of the list and my mask should ship shortly. Took another two and a half weeks to get my shipment.
Here's the thing - packed with my mask was a certificate of quality printed in Chinese. Obviously this company is scamming people into believing that they are buying from an American company selling their own goods, manufactured in this country, when actually they are importing goods from China. FRAUDULENT advertising and FRAUDULENT company. STAY AWAY.

I placed an order Feb 1st for 2 pairs of leggings, was really excited about getting them but that was nearly 6 weeks ago.The tracking on their website says they should have shipped Feb 12th, but here we are March 9th and no update on if its been shipped and no product.

I understand it takes time to prepare and ship products and me being in Canada I did expect a delay. But I was hoping for realistic timelines and order updates which I have received zero. I've tried emailing their *******@bravenewlook.com directly, as well I submitted a request through their web form, and I've ever Tweeted at them with absolutely NO RESPONSE.

This site is horrible and at this point I'm ready to report them for theft. This is no way to do business, if there is a delay TELL ME, don't just ignore me.

I should have looked at the reviews before hand, that was my first mistake. DON'T ORDER FROM THEM

They take your payment and do not send you the product. After contacting BBB, they state they are sending you the times and show a partial order with. Tracking number that can't be found. DONT BUY FROM THESE FRAauds

This company responded quickly to my communication and fixed my order. I am
impressed by this company and their efforts to ensure I received what I ordered. Great customer service.