Brave New Look

It took more than a month to receive my mask and filters, and the adult mask is TINY! Moreover, the metal nose brace broke in 1st wearing and stabbed me in the face right under my eye! Very dangerous. Horrible quality! And the service was equally bad with non-response / delayed response to inquiries. Expensive, too, and total waste of my money!

They should be investigated. They don't reply to emails, MSG and their phone number is disconnected. You can't review them on their site to let other know they a frauds, you can't review them on Facebook. They take your money and then make you wait till it is to late to complaint to your credit card company or other. I have 3 days left before my window close to complain to paypal. Which I will do, hopefully i'll get my money back but maybe better they have a way of blocking that merchant. My order number was #*******. They sent me a email with a link to a shipping order but they shipper say Oops wrong number! I've tried to cancel more that a dozen times.

Placed order and didn't get it called phone number on website it's disconnected. Emailed them, they ailed back once asked if they should express ship my order or refund. I didn't get either. When I contacted them again 6 times via email and text... crickets never answered back. To think they tout Made In America and my order was for masks and filters, shame on them complete frauds!

Looks like dollar store quality... not as pictured at all. I purchased the rear-view mirror
Charm and it took a month to get it in and was so cheap looking I was totally embarrassed to give this to anyone! Pictures are deceiving... BEWARE!

I placed two orders with this company close together. Neither order has been fully completed. The first was a buy 4 get one free offer. I also ordered several packs of filter inserts. I did not receive a free mask or the packs of filters. The second was for two printed masks, the purchase of which were supposed to include a filter insert with each. The masks for this arrived, but with no free filters. Despite multiple communications all you get is a nonsense reply from a bot reply system. ‘Reply' alludes consistently to the second order and completely ignores the first order which is what I am communicating about.

The face cover is just a piece of cloth with ear strings. Not stretchy strings either.
No bend on the nose area to secure a good fit. The chin area just hangs does not fit securely. People sell those on the corner for 5 dollars. This business is asking 20. Plus tax and shipping. Not well made for that price.
Just a flat piece of cloth.

I ordered same face masks, they just stole the money, never delivered anything, don't even consider buying anything from them, it looks they are just a bunch of criminals that take money and deliver nothing.

They sent me the wrong merchandise. NO response to requests for refund or replacement. Seems they are very prompt at getting their money, but once they have it, they disappear. Run the other way - fast.

I've received three shipments of Brave New Look KN95 Adult masks. The first two shipments contained masks that were exactly identical to the web site photo, black with black ear loops, and were professionally packaged. I received my third batch this week. The masks, gray with white ear loops and were stuffed in plastic bags instead of in individually package in sanitary envelopes like previous shipments.

Brave New Look Support claims that their suppliers provide inconsistent products and did not offer to refund my purchase.

I ordered these masks because I liked the design, I ordered 4 and extra n. 25 filters. Total was about 80$. It did take about 4 weeks to arrive, I almost thought I have to do a charge-back but they came and I think they are very comfortable and fit well. I certainly prefer them to the hospital blue generic look or the black "Gladiator" look. Just know the company does not respond to inquiries rapidly and expect 3-4 weeks to receive it.

I ordered 4 masks. 2 arrived even though the "shipment" information said I received all 4. I keep getting the same "be patient" notice but my patience is gone. I have asked for a credit on my card, but surprise, surprise, none has come. I feel stupid for not looking first at reviews. I can only say, I have now ( at 70 yrs old) learned my lesson.

Mask took a month and a half to arrive, and only after I opened a case against them through PayPal. When it did arrive, it was too small, cheap and obviously not what I expected when I ordered. The filter insert was larger than the opening to insert it.

Don't waste your time or money. I got one from another company for half the price and it was twice the quality.

I order the masks at the beginning of March and still have not received my order... I was referred by a neighbor who received hers in a few days, they never reached Out to me until I reached out to them first, and came back said your almost at the top of the list and demand has been high... I haven't heard anything from them since... I ask for the product or a refund... Poor customer service.

I ordered and paid for this mask on May 11 and have not received it yet. I've emailed them 8 times and received some response with excuses and promising to send it within a week over and over. I've told tell to send my money back. They have not! I usually do not order without checking their reviews but I was frustrated with the inability to get a mask any where. This is a fraudulent company. If you haven't ordered from them yet DON'T!

I ordered masks on May 7th and still haven't received them despite customer service lying about them shipping soon. They just want to keep your money and not provide the product which at this point I don't want the masks. I keep reading about the low quality. I just want my money refunded and I'm starting legal action against. I want this company shut down. I will not stop until they're out of business and can't scam people any longer.

Ordered in April - now it's June still no masks... my brother ordered a mask and filters and only received the mask. I have contacted the company twice regarding my order for 4 masks and filters. Response... so busy with so many orders will ship next week. So far not happened. Don't waste your money.

They keep saying it's been shipped - but the UPS Tracking shows all they have done is prep a shipping label. Doesn't get worse than this. Be careful... they'll be happy to take your money, but once they have it they don't seem to be able to actually do what they say they are going to do. Today I'm going to look at governmental consumer protection websites.
This is just wrong...

They are total frauds. Never received merchandise after nearly 2 months, bunch of B*S* response about expediting, yadayadayada. Going thru' my credit card company, hoping for a credit. $80 down the tubes.

I ordered $80.00 worth of mask in March--primarily because they stated 7-10 day processing. Now in mid June- no masks, phone numbers listed are disconnected. One reply email a month ago saying my order would be expedited-- still nothing. Fraudulent, I'll be reporting on all sites I can review, contacting BBB and my credit card company. Do Not Order From this company-- I am not sure it even is a real company-- total scam...

I ordered face mask which were promised in 3 weeks. Five weeks and I'm still waiting. I simply want a refund, but the only response is an automated message informing me that my mask will ship soon. Am unable to speak with anyone. This is a ripoff company. They don't even rate one star. Buyers Beware.

Never received my mask, stay away if you value your money. I should have checked the BBB.! The reviews that they have on their website probably done by them. Please check before ordering with these scanner.

One order says it was delivered, but not to me. Another first showed tracking and then disappeared around July 7. I don't expect to see either ever. Found much better suppliers on Etsy. Ashamed to have fallen for this. Maybe its COVID-19

To whom it may concern! After waiting for 2 months and having read reviews on-line, and disputing my order, you sent the masks anyway once there was a dispute in place. The order is incomplete! If someone read the order, I had requested and paid for additional 4 filters which were not included in the package when received.
1 filter per mask + 4. It's such a shame that a company who has a great idea can't deliver, I find it very unprofessional taking advantage of people and not even really caring about all the people who died from Covid or who susceptible. Maybe you (the company) don't have family members or friends who have died. Think about how you would like to be treated, not sure how you live with yourselves.

I've purchased from a reputable company, don't need yours. 6/22/2020