Brave New Look

This is a company is a joke. Every excuse under the sun as to why it takes 3 months to fill on order. Request status on order No response, asked to cancel order no response, finally after 3 months received item " mask" and what a piece a junk tried it on and it ripped on the side. Do Not Buy this product this is a total scam, over priced poor quality, really bad customer service if I could give a lower rating then 1 I would.

I ordered 2 masks with filters from Brave New Look. Ordered the masks 4/18/20 - package arrived 6/1/20. The masks received are entirely different than the photo they use to sell them with. The masks are very flimsy, cheap and do not fit. Have been in touch with customer service about my dissatisfaction and they will not refund my money.

I wanted to cancel the order immediately after placing it because I read reviews about this company's horrible customer service. I admit it was dumb to check reviews after placing the order. I don't know what I was thinking. In any case I tried each of the multiple customer service email addresses to cancel and they would not do it. A rep actually wrote and said "Before I cancel this order for you, will you tell us why you want to cancel?" so I did and it still was not cancelled. They send emails explaining they cannot cancel because of the nature of the product, but really? You can't cancel something that won't be delivered for two weeks? I can understand not being able to return it, but even then, if something is wrong the consumer should have some recourse.

I read the reviews on people who ordered face masks and had not received them. This company only responds to emails. I ordered 4 face masks with filters on May 8,2020. It took 3 weeks for this company to email me back about my complaint. They contacted me via email many times about the delay of my order. However today June 25,2020... I received my face masks... therefore I was not scammed. Each customer must take a chance on not receiving the products they order... this company does not refund money. I was one of the lucky ones that got my order via USPS shipping. I wish everyone good luck... just remember it will take a long time to get what you paid for... or in some cases... you get nothing... Good Luck on this risky business... it is ALL computer driven.

Took forever! They shouldn't advertise and sell products if they cannot fulfill the orders. Also, these masks are so CHEAP I could have made a better one myself! It took forever and when I started a dispute with my credit card they finally shipped it out, after waiting 2 months!

The mask I ordered took nearly three weeks to arrive. Paid $35 including shipping. The fabric is pretty but the mask is just a strip of fabric with two loops sewed to it. The loops are not adjustable because they are too short and there isn't enough slack to reposition the adjusting "bead" and it pops off. There is no metal strip to fit the mask over your nose and it hangs loose at the top and bottom. Don't waste your time. I saw the ad on facebook and was attracted by the fabric. If you look at their facebook page there are only positive reviews and many comments from buyers are hidden.

I placed and order for face masks because it said in stock and ships in2 to 3 business days and from my state. After the order was complete and charge pending on my credit card I received an email receipt showing 2 to 3 week delivery. I emailed back immediately and told them to cancel. I received another email saying your order has been processed and you can expect delivery in 3 to 4 weeks! I emailed back again telling them to cancel and that I would block the charge on my credit card. This all happened within a 20 minute time period, so they are quick with the automated responses!

Cancelled the order for a face mask & five filters the same day I ordered them from Brave New Look... despite reading that weeks went by before customers received their masks, I received a mask from a company called FlowMask a few days later... I ordered a professional looking grey mask and the one that arrived was black with white trim and of a lesser quality than the one ordered... had to pay shipping to return it but it was better than wasting $33.00... do yourself a favor and avoid this company

I paid over $110 for three pairs of leggings on July 14th. I received an email from them a month later with the order# referenced and a 30% off my next order offer, as well as links to review the items I purchased! Why would I order more when I haven't received the 1st order yet? Certainly can't review items I never received.
I emailed the customer service dept and no response. I've emailed them directly through paypal now and if no items are received by the end of this week I'm going to request a full refund through paypal.
Don't order from this company. Even if they occasionally come through with a purchased item, it's not worth the hassle.

I messaged them about my order as it had been 3 weeks and no info on it. When I emailed them they said it'll be another 4 to 6 weeks before they ship it. I emailed them back and said just cancel it I don't want the item anymore or to do business with them. They emailed me back the next day saying we just shipped your order so we can't cancel your payment. And it's for sure going to be a terrible quality item just like every other person here stated. Dont buy anything from them they are a complete and utter scam, not worth a cent.

I was attracted to site by promise of well-designed masks and quick shipping - even in COVID. If you look at their site, it clearly states which masks are "In Stock: Will Ship Next Business Day". 2 days later after my inquiry, I was told masks would ship in 2-3 weeks! My issue is with misinformation - if it takes weeks, just say so and let me make my spending decisions accordingly. There is such a difference between what was promised and what was offered that it is clear, this phrasing was used as a lure they could never fulfill.

This Mask was not worth the money. Too small for a normal adult face, even with the ear hooks fully extended. Way overpriced for a mask that was minimal in materials used! Vistaprint Same price WAY better product.

Order a couple of mask and filters based on the website and stating quick delivery. Afterwards, I read the reviews here and got nervous. However 18 days after ordering the product it showed up at my doorstep. Considering the pandemic and shipping delays caused by it... I'm happy with my shipping and the quality of the product. Would order again and recommend.

I, like others, ordered 6 masks with filters from this company in mid-April. I have emailed them and heard nothing. I have a family of 5 who need the masks and this is infuriating. I am also contacting PayPal to file a complaint and demand a refund. Just awful.

I ordered a pair of leggings aver 2 months ago, and have yet to receive. Isn't funny that they don't have a phone number to call? You can email them, but that's a waste of time. They try and keep you hooked by creating a fake UPS label that is never sent out. STAY AWAY!

First off, their communications are terrible. I did not receive an acknowledgement of my order once placed or an estimated delivery date. SEVEN weeks later, I remembered I had placed the order and reached out to check status and cancel. No response. I then put in a complaint with PayPal saying my order had not been received and wanted a refund. Suddenly my order is on the way, so they don't have to refund. I send back the unopened package for a refund, since I clearly needed masks in the past seven weeks. They now say that " Unfortunately, masks are a personal item and due to sanitary reasons can not be returned." I shipped the masks back in the unopened envelope they sent them to me in. So, now they have $50+ of my money and the product itself. I can't speak to their product (since I never opened it), but their customer service is terrible. DO NOT BUY FROM THESE CROOKS!

Ordered face masks and additional filters on 4/28/2020, purchased with PayPal (a little protection of funds). After two weeks of never receiving any form of order confirmation from this company, I attempted to call the number listed on my PayPal pymt. Confirmation, but the number is invalid. Then attempted to email seller to inquire about the status of my order... no response. Sent another email... no response! Have since requested a refund via PayPal. Now I have to wait... I would advise everyone to find a seller that at minimum communicates with you!

PLEASE listen to the reviews here! Brave New Look is taking advantage of the pandemic and people seeking protection. I ordered masks and filters, but have not received them. It has been one month. I was promised expedited shipping when I contacted them. There is no customer service number listed on their site. I found a number on the BBB site, but it has been disconnected. The return address listed on their site belongs to another company. I found another address attributed to Brave New Look, but it too is not the company's headquarters. This is criminal.

Brave New Look spends a lot of money on online advertising. If a legitimate business, they should perhaps invest in their customers.

I ordered masks two months ago and have still not seen them. All I get for a response is because of the holiday rush they have a backlog of orders. And my order has been processed. If they are so backlogged why do they constantly have ads on the internet all the time. They also don't post a phone number so you can't call them. You can only email.

I ordered 1 mask to make sure I liked it before ordering more. The firs mask I got was good so I ordered 4 more. They didn't even look like the first mask, and they don't respond to my emails. The first mask I got was the one on the right

I've sent emails - texts - tried call, but phone number is wrong. I cannot get my order straightened out. I had 2 orders - 1 for 2 masks and 1 for mask filters. They have managed to fill the mask filters twice, but I've never received the masks that I've paid for. What a disappointment!

BUYER BEWARE! The ordered masks took 51 days to get to me. When they arrived 2 of the masks were in a MADE IN CHINA bag, despite the information on their website saying " manufactured in the USA". The other two had Brave New Look imprinted on their pouch. The extra filters had instructions in Asian characters. Where I come from. This practice is called"bait and switch."

I ordered masks May 2nd and I still haven't received them. I spoke to Amy (customer service rep) and she said that my order would be expedited and that was over 2 weeks ago. I emailed them today and now they are saying there's no order in my name. Really? I'm over it at this point and I just want a refund.