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Brave New Look has a rating of 1.7 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Brave New Look most frequently mention customer service, credit card, and face masks problems. Brave New Look ranks 2197th among Women's Clothing sites.
6,844 reviews
So many negative reviews. My experience has been good. My masks arrived today(order placed online July 19,2020; arrived August 3,2020), and they are exactly as advertised. I look forward to washing them prior to their first use and adding them in to my rotation of various face masks. I did have to return to the company's mask website to see exactly where on the masks one inserts the replaceable filters, but that mystery was solved in less than a minute. Love the print design on my masks. Ordered four masks in total, so I can give one each to my daughter and son in law. Thank you Brave New Look! Everyone, please wear your masks and try to maintain proper social distancing. Terry Harris(Wyoming)
Ordered, charged immediately, did not receive the product, multiple follow-ups, automated responses, ongoing over weeks. Even got a USPS tracking number but the package never moved. Following up with my credit card company next.
No es la primera vez que utilizo la tienda online, la calidad de los productos y el nivel de servicio no me producen ninguna queja, todo está a un nivel bastante alto, ¡gracias!
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