business logo of BrighterBlooms.com

BrighterBlooms.comReviews 4,145

4.4
How would you rate BrighterBlooms.com?
grey star
grey star
grey star
grey star
grey star

BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
This company does not typically respond to reviews

Instant Feedback

22,073 reviews
Georgia
1 review
0 helpful votes
Follow Crystal R.
Unfollow Crystal R.
Send Message
Share Review
Report Review

Best 👌
July 20, 2025

Always happy with our purchases from Brighter Blooms! Thank you. Is this enough characters?

Date of experience: July 10, 2025
Georgia
1 review
0 helpful votes
Follow Suiwa G.
Unfollow Suiwa G.
Send Message
Share Review
Report Review

Great deals
July 15, 2025

I love the plants, but hate the additional charges for shipping. Today was a great deal with free shipping.

Date of experience: July 5, 2025
North Carolina
1 review
0 helpful votes
Follow Virginia H.
Unfollow Virginia H.
Send Message
Share Review
Report Review

Excellent customer service. Fast delivery. My first purchase was a meyer lemon tree around 7 years ago. After multiple winters of cold damage, it is still producing lemons each year!

Date of experience: October 12, 2023
Ohio
1 review
0 helpful votes
Follow G B.
Unfollow G B.
Send Message
Share Review
Report Review

Came to me beautiful
July 14, 2025

Tree ready to plant; directions easy to follow. Worth it all.

Date of experience: July 1, 2025
Illinois
1 review
0 helpful votes
Follow Thomas D.
Unfollow Thomas D.
Send Message
Share Review
Report Review

Great plants and quick service
July 13, 2025

I've used Brighter Blooms for several years. My plants always arrived on time and in great condition. Always happy to help through their customer service.

Date of experience: June 3, 2016
Missouri
1 review
0 helpful votes
Follow Kiley M.
Unfollow Kiley M.
Send Message
Share Review
Report Review

I have been using brighter blooms for years
July 13, 2025
Updated review

Great quality and service every time every time I usually have an option for extended warranty which I liked but didn't see that option anymore which was disappointing

Date of experience: May 3, 2022

Fantastic company. Great service. I wanted to buy extended warranty on my plants like I have in the past but didn't see the option

Date of experience: June 29, 2025
Massachusetts
1 review
0 helpful votes
Follow David B.
Unfollow David B.
Send Message
Share Review
Report Review

Satisfied customer
July 7, 2025

Healthy products, when issue arose it was remedied. Have watered from brighter plumes over several years

Date of experience: June 26, 2025
Tennessee
2 reviews
0 helpful votes
Follow Sandy H.
Unfollow Sandy H.
Send Message
Share Review
Report Review

Plum tree, magnolia
July 5, 2025
Updated review

Well, my rose of Sharon did not come out of dormancy, they were great, and gave me a store credit, I ordered a plum tree, and a magnolia, I paid more for the larger size. The magnolia was broke in half, and the plum tree a long stick, not one nice branch. They gave a credit on the magnolia, will do nothing about the plum so far. I paid more and ordered a cherry, asked to please not cut off the branches, so will see.

Date of experience: June 11, 2025

I sure hope this is a nice tree, second time ordering,...
September 21, 2024
Previous review

I sure hope this is a nice tree, second time ordering, first from another company, was sup to be a nice big plant, and was 9" tall, and all leaves yellow. This is for a loved one, very special,

Date of experience: September 11, 2024
Indiana
1 review
0 helpful votes
Follow Linda P.
Unfollow Linda P.
Send Message
Share Review
Report Review

Tri colored willow trees
July 5, 2025

I bought plants from Walmart that works with your company and that's how I found about Brighter Blooms.

Date of experience: May 18, 2025
North Carolina
1 review
0 helpful votes
Follow Allan V.
Unfollow Allan V.
Send Message
Share Review
Report Review

Great products
June 30, 2025

Trees came early and are doing fantastic 3 years later! No bananas yet but hopefully this is the year!

Date of experience: February 20, 2022
Pennsylvania
1 review
0 helpful votes
Follow Derek C.
Unfollow Derek C.
Send Message
Share Review
Report Review

Very good
June 30, 2025

Purchased two quaking aspens. Very good deliver and products. I received two healthy trees and love them

Date of experience: June 20, 2020
Maryland
1 review
0 helpful votes
Follow Benjamin S.
Unfollow Benjamin S.
Send Message
Share Review
Report Review

Bad customer service
June 29, 2025

I had a gentleman by the name of Elvis trying to help me. His tone and demeanor was horrible. I truly hope these conversations are recorded so you can hear his voice. He needs to be reevaluated and sat down with his supervisors and his job explain to him better. A lady named Sheena came in and help me and Save the Day! I give Sheena a great review but Elvis a terrible review!

Date of experience: June 19, 2025
Sweden
1 review
0 helpful votes
Follow Steve K.
Unfollow Steve K.
Send Message
Share Review
Report Review

Totally satisfied
June 22, 2025

Previous purchase of wisteria tree began growing like "a weed ". I actually sit outside and wa

Date of experience: April 4, 2025
New Jersey
1 review
0 helpful votes
Follow Vincent F.
Unfollow Vincent F.
Send Message
Share Review
Report Review

Good
June 18, 2025

Nice tree. Wish it arrived sooner. But still good service and will buy from again

Date of experience: June 8, 2025
Michigan
1 review
0 helpful votes
Follow KAREN Z.
Unfollow KAREN Z.
Send Message
Share Review
Report Review

A great company!
June 12, 2025

I was nervous at first ordering plants online. But the plants I purchased at Brighter Blooms were beautiful and just as pictured. They also have awesome customer service and a great staff ready and willing to answer questions about the best plant options compatible (or not compatible) with temperature, planting zones, sunlight, and size, as well as caring for the plants.

Date of experience: May 15, 2024
Georgia
1 review
0 helpful votes
Follow Pamela S.
Unfollow Pamela S.
Send Message
Share Review
Report Review

Great plants at a great price!
June 11, 2025
Updated review

Third x ordering... great plants, awesome customer service!

Date of experience: June 1, 2025

Was perfect
December 21, 2024
Previous review

Was perfect

Date of experience: December 11, 2024
Oklahoma
1 review
0 helpful votes
Follow K H.
Unfollow K H.
Send Message
Share Review
Report Review

Guarenteed success
June 9, 2025

Although the prices are somewhat high, the quality is unsurpassed.

Date of experience: May 30, 2025
Pennsylvania
1 review
0 helpful votes
Follow Michael P.
Unfollow Michael P.
Send Message
Share Review
Report Review

Customer service
June 9, 2025

Great customer service, they actually called me back a couple of times about a tree I purchased 2 years ago that they seem to have sent me the wrong variety. I was given credit for the total amount of the sale. You can't ask for better customer service than

Date of experience: May 28, 2025
New York
1 review
0 helpful votes
Follow John P.
Unfollow John P.
Send Message
Share Review
Report Review

Tried doing that Shop tracking thing it doesn't cut it! Where's the one click?

Date of experience: May 26, 2025
Washington
1 review
0 helpful votes
Follow Jaimie B.
Unfollow Jaimie B.
Send Message
Share Review
Report Review

Great price
June 4, 2025

Found what I needed. Very easy ordering, great selection, fast shipping!

Date of experience: May 25, 2025