Britbox

BBC/ITV certainly do not enhance their respective reputations with the release of this service. As per other reviews - no subtitles, one can not airplay from a Mac iPad to TV/Large Screen, no individual App that appears on either Amazon Prime nor Netflix that can be set for routine login. But instead login via Internet Browser.
No, for a monthly sub expect far more than this especially as a lot of the content can be viewed on Catch Up TV. Considering the excellence of the BBC in both program product and content not only substandard but embarrassing.

I started to subscribe to Britbox as I was bored with main stream TV during Covid 19 lockdown. The trouble with Britbox is there is nothing new... you get loads of old TV shows and what they call 'classic' movies. Most of the shows I've seen, occasionally there's a series or a one off that I've missed or perhaps hadn't seen the entire series, but that runs out real quick. So, unless you've missed huge amounts of BBC, ITV and Channel 4 you don't get anything new from Britbox. Fabulous series but they're old. Plus I for one do not want to see loads of soaps... there's masses of them or far too many.

If you're like me and live between 2 continents, don't think that you are going to be able to access your account in both North America and UK. I signed up in Canada, and on returning to UK have tried to access my account numerous times... after getting peed off again and again, as not able to access it or CANCEL it, I finally tracked down a number for them in Canada from the UK. Spoke to a very rude customer service advisor who told me it was my fault I hadn't called her sooner. There is no way to even access your account online TO CANCEL it once you leave the country that you signed up in! Absolutely ridiculous. Just a complete scam in my opinion.

This streaming channel basically serves up old (at times ancient) BBC and ITV programmes. It is quite cheap so I guess you get what you pay for, My wife is an Eastenders fan and THAT is the ONLY reason we keep the subscription.

They must have worked hard to make the UI this bad. Why did they not just use the BBC iPlayer UI? That is quite good. Equally they could have used the UI from Acorn. That is really quite good too.

The above coupled with near non-existent customer service makes BritBox something the steer clear of.

It's December 2021 and Britbox is still demanding two credit cards, one from the purchaser of the gift subscription who has been charged up front, and one for the RECIPIENT just to redeem a paid-for gift. Then the recipient has to cancel within 24 hours to prevent being charged automatically next year. Like a former commenter I will contacting my state AG and anyone else I can think of. I don't see how this is legal.

I ordered the free trial. Britbox techs discovered I would have to go through Amazon Prime since my tv had a firestick. They set it up for me. After the trial I was double billed by Amazone and Britbox. I have called Britbox 5 times to have them refund the yearly fee of $69.99 that they charged me. All I get is the run around. Even tho I have patiently explained I cannot use regular Britbox and have to use Amazon, Kim, the Supervisor has not given the ok to refund my credit card! Beware, they are not an honorable company!

Paid for a subscription through Google pay and got a receipt via email. I can log into my account, but when I try to watch anything a message pops up saying I need to pay for a subscription. I called customer service and they said they would escalate my complaint to the tech department since they couldn't figure it out. The next day I received an email from britbox saying they considered my issue to be solved EVEN THOUGH THEY DID NOTHING and that was that! So they stole my money. Point blank end of story. Acorn is a much better service, they have a better and bigger line up and you actually get to watch the shows. Don't trust britbox they are shady.

We subscribed only to watch Shetland since it has disappeared from Netflix. The navigation is attrcoious, really breathtakingly bad. The worst though is that closed captioning is not supported. Shetland had CC when on Netflix, but it's nowhere to be found on Britbox. Have you ever tried listening to a Shatland accent as an American? It's often unintelligible. Britbox is an ebarassment and we'll be cancelling as soon as we finish the Shetland episodes.

Do not trust any company that refuses to allow you access to your info. When asked to delete my credit card information by phone, I was told "we don't do that". I then mentioned California law requiring them to remove my info at my request and was told "We still don't do that". This is NOT a trustworthy company. If you MUST sign up for them, do so through Amazon so Britbox doesn't have your payment info, which they obviously can't be trusted with.

ANY company that is reputable should allow customers to permanently remove their own data WITHOUT jumping through any hoops. ANY company that refuses to do this is shady. ANY company that refuses even WITH jumping through hoops is just criminal.

My free trial for britbox is now nearly up and decision time. Well i will continue with my subscription for now as there is still content i wish to watch.
As i said in my first review this is in no way a netflix alternative and dont think it was ever intended to be, its just a huge back catalogue of the uk tv services.
I personally use this as an extra to my amazon prime subscription to access content you cant find anywhere else. Yes you can get some of the content on the free catchup services but not all of it and certainly not what im watching. If you can have only one streaming subscription then this is probably not for you as i see it as extra service to other services.
I like britbox its easy to use has a watchlist and a continue watching section which makes life easy.
The whole point of a free trial is to test something out its easy to cancel if its not for you and hasnt cost you anything, but i certainly wouldnt knock britbox as its something different from other services.

I'm sick of watching episodes of "Emmerdale" past the credits, to the ITV splash screen, only to return the next day and have to click Resume on episodes I watched a week ago. (Today is August 21st and I had to Resume episodes starting from the 13th.) I see no way to navigate straight to the day's episode. I'm tired of wasting my time, so I'm going to cancel and see if I have better luck navigating BritBox through Amazon Prime. I have no beef with the programs available, but the Roku app is garbage.

Signed up through Amazon cancelled, they auto renewed anyway, month after month no good way to cancel. Read the reviews I am not alone.

BRITBOX app changed so it no longer works with Samsung TV's over 5 years old! (May also affect other brands but I cannot test that) So they want us to upgrade expensive items that are still fully functional. Not on, this is so wrong, DO NOT Subscribe to BRITBOX.