Build.comReviews 670

Answer: I don't know how you can actually get them to answer the correct lead time. I received an estimated ship date when I ordered an American Standard faucet. Then, they emailed me 3 more times with delays. I called them after the first delay, and while I was on the phone with the agent, she placed me on hold and called American Standard, and said they told her that there would be no more delays. After this last delay, I called to cancel the order. They said they would "request cancellation" from American Standard. The big problem is they charged my account IMMEDIATELY when I ordered the product, but won't refund the money until American Standard confirms the cancellation. The service agent i spoke with escalated to her supervisor, and the supervisor is the worst person I have ever encountered when dealing with customer service.

Answer: Sorry to hear that. What finish were you trying to match? Usually its best ti use the same brand name when trying to match a finish, such as a Moen faucet to match a Moen towel bar or towel ring. That is because everybody has their own technique of making their products. I wonder if the finish on your new American Standard faucet is doesn't match because the other item you're matching in not made by American Standard. You should be able to return it if it hasn't been installed in any way and you still have the original packaging. The return items page has complete directions that make it fairly easy to send items back. Good Luck! Anthony

Answer: Thank you for your question. We ship from various vendors across the US as well as drop-ship directly from many manufacturers, so you are getting new products every time. While we do have an occasional defect get sent out, we are always quick to send a new one out to the customer. We also communicate via email if there are any back order issues with the manufacturer that were unforeseen. Thank you!