Build.com

On Nov 2,2024, I placed two orders on Buid. Com, Inc (Chico, CA) (a. K. a. "Ferguson Home" and "Build with Ferguson"). The company charged my credit card $1,156.36 and $1,116.42. The first of the ordered items was shipped straight off, as it should have been. The story of the other (order number *******) is truly sad. On Jan 3,2025, I was promised via email that it will be shipped on Jan 30. On Jan 24 the promise was to ship on Feb 5. On Feb 24 they promised to ship on March 11. On March 15 promised March 27. On April 16 they promised to ship on April 27. Their credibility in my eyes dropped down to zero. I repeatedly asked Build. Com to cancel this order and refund my money (which they kept for no good reason for many months). I keep getting in response new promises to ship the ordered item, and no refund. I retained all their emails for possible legal proceedings. I won't back down in the face of this blatant breach of contract. I will get my money back via credit card or, if necessary, via the court of law. Naturally, I will never again do business with Build. Com and warn others to avoid it: every name Build. Com uses should be a red flag.

I bought a very expensive toilet for a client via build.com's trade program. The item arrived quickly, but arrived damaged and unpalletized (it's nearly 170lbs). Their customer service asked for a few pictures and was quick to be very apologetic, told me to toss out the item and that they would had processed a refund for the purchase. After a few days of not seeing the refund show up anywhere on the order, I followed up and was told it was being investigated for fraud and that they would get back to me. The next time I followed up the following week I was told my refund was denied due to some unnamed and undisclosed fraud; this after I shared pictures of the significant damage to the toilet, and was told to toss it in the garbage. Take about a bait and switch. I'm sure my credit card will have my back on this, but build.com/ferguson are garbage companies for having the audacity to making me do this extra work after already sending me a damaged item. Avoid these scammers at all costs!

Error on my part with shipping address. But how can you argue when address doesn't exist. Then they send response that it was delivered when the UPS tracking indicated that status changed to "return to sender". Then filing a claim or communication to them is difficult unless you want to talk with a CSR whom is reading from screens vs any resolution skills. Basically their response is: we ship, they said it delivered and you lost your product. They offer to file with UPS but you will pay for shipping. Estimate starts at 1/4 more of your order. Hmm sounds like a "no thank". I paid my stupid tax to learn not to use Build.com / Build with Ferguson. Always leave a positive. The photo of the non product was nice..

No updates from Build.com regarding this delivery except one email over a week ago saying the item has shipped. Even though there was a place to input a phone for text updates regarding delivery. R&L Carriers delivered this to the bottom of the driveway and left a $2,500 refrigerator in the rain. Their website said they could deliver this to the bottom of the driveway despite their moto being "We ship anything, anywhere, anytime!" so we were actually prepared for that. However, in combination with no text updates this is super uncool. Lowe's delivered our oven and dishwasher to the front door. I will never use Build.com again.

The app is non functioning. I think that the people on the Chat lines are Bots. Given phone numbers with real people on the voice mail who never returned my calls. Delivery service is treble. Was not informed that 540 pound article was arriving until they were at my door. And then I had to get it from the truck on the street, down the driveway to my front door. No warning. It was a disaster. Lowes were terrific. Beware of this company..

This company resales and your product is shipped from another company. They do not inspect or have any quality control over what is shipped. I received damaged products that could not be installed. The products were not damaged in shipping since the parts were made of steel. I sent them pictures of the parts and simply requested replacement of the damaged pieces. They denied my claim and refund. I escalated damage claim to pay pal. Let the buyer beware. Other legitimate companies sell the same product and are concerned with their image. Apparently build.com only cares about themselves.

They are scammers, they claim to offer a 90-day return policy, which is completely deceptive. I bought a dishwasher and as soon as we installed it, the device immediately started having problems, making a repetitive electronic noise every 15 minutes constantly. We requested a return since we were within the return period, and they replied that they could not accept the return because it had been installed. How were we supposed to know before installing it that the device would fail? Were we supposed to have prophetic vision? They are thieves.

They advertised two Kohler bathroom accessories as made in the USA that were actually made in China. They offered a refund if I returned the products which is a hassle because it delays my remodeling project.

I went on to the website to order a refrigerator and freezer. I was told it was in stock and would be delivered within 4 weeks. I placed my order in November and am still trying to get my items. When I go on the website it's actually showing in stock but Ferguson is telling me I can't get it until March. I will never do business again with them or recommend them to anyone.

Been on hold for over 45 minutes (second call about build's failure to email me 2 return labels) and still no answer. If you call to purchase, they answer immediately. They sent a shattered toilet basin that I was forced to dispose of. Still waiting for return labels for the other 2 parts. Still on hold...60 minutes later...