Capital One

Im tired of talking to customer support and their canned responses that are lies. "We want to keep your money safe, so we can't let you access it through Zelle." What? That means none of my money in the account I just logged into in order to access Zelle is safe!

It's a lie. I can't tell you how tired I am of "safety" being used to advance self-interest. Just say -- "can't help you." and leave it at that.

Capital one always has some bs going on when you call them about a problem. I closed my account years ago for this reason but recently got sucked back into them. How you make a payment on a credit, it gets deducted from account,then they tell you you have to wait 4 days to use YOUR FUNDS

I applied for a capital one secured credit card about three years ago, recently asked them to bump up my credit amount mind you I have made all my payments on time. And they responded that I have insufficient credit history.Thanks Capital One where is my $100.00 deposit?

I had to delete a checking account because it was hacked.
After being informed of a payment error, I resolved it within 2 days. That was not good enough for them!
After 10+ years, they couldn't waive the 40 dollar fee.
I don't like dealing with ppl like that. TOO GREEDY!

Capital One's dispute department is a joke. I had recorded phone calls as proof of my attempts to resolve the issue with the merchant (Vroom) and Capital One told me they could not use them. The last straw for me was when I spoke with a fraud and dispute manager named Shane who told me (after I mentioned that I record all of my phone calls) that if I did not say aloud that I was no longer recording the call, they would disconnect. This was even after I reminded them that Capital One's greeting states that all calls are being recorded and monitored. I will never do business with Capital One again.

Paid my balance in full then was sent a bill for interest. When no one told me I would get another charge after account was paid off. Set on hold for 30 min and was told by rep and senior leadership they couldn't help.

I disputed a charge that i made on my card and submitted all the evidence to substantiate my claim. Capital one agreed that i proved my case, but still continued to ask for more info and more documents. I gave them everything they asked for. They dragged me around like this for two months, then they told me that it's after sixty days and they are closing my claim because i have to make the claim within sixty days.

In fact i made the claim within a week, but they dragged the time until the two months passed.

I opened a CD account with Capital One because they had a better rate than other banks. They had some technical issue at the time and I couldn't fund my CD. A couple days later they asked me to open a new CD so that I could fund that one because the first one would not be able to funded EVER. So I went ahead and follow their instructions. Since a few days had gone by, the rate had changed. They assured me that they would honor the old rate. Well it's been a month an a half since then and all I'm getting is excuses as to why this hasn't been resolved. It's extremely frustrating when customer service gives you the line as if they were a government agency. HELLO capital one! You're a private company and we have choices, if you don't fix your ways, we will go elsewhere!

I have 3 capital one credit cards. If you make a payment online for one card, and go to the next card, the balance and info for the other card shows. On one account, they charged me $40.00 because they said I was $4.28 short of the minimum payment on one card. Yet, I paid like $400 on another account. It was a simple error.The Senior Acct Manager I spoke to said "Oh sorry, he can't issue a waiver. He's the highest I'm going to get in terms of management." Capital One is publicly traded, and this is the response I get? Rather than being helpful this man was antagonizing and condescending. It's not acceptable. I don't recommend Capital one at all!

I purchased airline tickets using CapitolOne. Two charges for the same purchase appeared on my statement. I was unable to contact the airline so I turned to CapitolOne. They asked for information on both purchases and I told them I had none on the duplicate purchase but a conformation on the flight I had booked. CapitolOne then sent a form to be filled out which I answered completely to the best of my knowledge. Almost immediately CapitolOne issued a reply letter stating I did not provide the information wanted They were no help resolving a costly financial issue.

Capital One recently took over two of my reward credit cards from other providers and messed up one account so bad (and refused to do anything about it) that I ended up cancelling both cards. I am recommending to everyone I know that they should cancel the Capital One cards in favor of any other card out there. Capital One is the worst.

Purchased a product from a vendor that was not made like I asked and after sending them text messages and photos of the item they still did not issue me a credit and sided with the vendor even though the item was clearly not what I asked for. I waited 4 months and threw away $425.00. I guess they prefer me to keep the item so that I can continue to pay them for it. Customer service person just talked in riddles and asked me to submit info I already submitted. The first customer service person asked me to hold for almost 5 minutes only to hang up on me so I had to call back. I do not recommend this card and sorry i applied for it. I no longer want this card and will do my best to pay it off and not use it (Capital One Walmart Credit card)

Fell on hard times, divorced with a new baby, inpatient and could not work. I had other cards and they all worked with me. Capital one wanted 1000 up front with no job and did not help with the rate. My other cards helped with a low monthly payment and they are over 3x what they were ok with. They will give you a card without credit, but they will not help you get back on track if your life goes down. There are better offers

Opened my 17 year old son a money account with capital one. Read all of the terms of use to be sure he would be able to use zelle. Capital One claims if they are 13 or older, and the parent enables it, they can use zelle. This is not true. According to a supervisor they are still rolling out zelle for the minor accounts and said only some accounts have access to it. They could not explain to me why my son's account did not have that feature. Very unhappy with their false advertising and immediately closed the account.

My husband was given a card, he tried to set up his account and there was an account already set up. He called, they just said oh you must have done it. He has never had this card before. Then there was fraud alert on it, someone attempted to us it. They contacted him about it. Since it has been nothing but trouble and he has never used this card, He figured forget it. He called to cancel the card for his safety. They charged him 80$ to cancel it, and then told him if he doesn't pay it he will be taken to collections! Are you kidding me? I have been a customer for years, and i think now after this, i will be cancelling as well. I do not want to support this kind of company!

I needed $20 in cash because I did not grab my debit card. I was concerned about the fees, so I asked many questions. I was told that I could call back immediately after I took out the cash advance. So here I am calling in to make a payment and all of a sudden the processed changes and I have to pay off the complete card balance. I've asked them to listen to the previous call, I've asked for documentation that I agreed to pay off the entire balance. Of course they are all robots so I keep getting the same response, "unfortunately. Blah blah blah". I would of never took the $20 if I knew I would have to deal with their crappy customer service rep and the supervisor. Apparently the supervisor doesn't have a boss (she says). So clearly I'm trying to get somewhere with a bunch of liars. I'm done with this company. F them.

The only good thing about capital one is the interest on360 saving. Everything else is a rip off. No carbon copies on checks, refunds on debit cards that never show up and you have to open a dispute to get your money back from them and wait 90 days! Transfer of money takes for ever. Mailing of checks and credit cards takes for ever, but not having carbon copies on checks it's the last drop! Stay away.