Capital One

I have a checking,savings,cd and 4 credit cards with capital one. Everytime you call customer service I have been given incorrect information. Lastest was today I called and asked a very specific question about a check and based on the representatives information, I made a decision with ongoing financial plans. Well guess what. Information was wildly wrong and costed me several hours of time and gas. Contacted them again asked to speak with a manager and was told yes they did give me incorrect information but as far as them doing anything at all to fix the issue... nonexistent. Basically was told sorry but not our problem our employee gave you wildly incorrect information anything else we can do for you. Even after thoroughly explaining what the employee has caused due to his misinformation and all the accounts I have there was still told sorry nothing I can do. Anything se we can help you with? Very close to closing all accounts with capital one and going elsewhere

Too bad a required "one-star" minimum for these jokers. Upped the interest while we lack jobs in the pandemic.
What's in my wallet? Nothing
What's in their wallet? Not just one wallet... they have filled up boxes and cargo sheds up with the cash from so many who have lost jobs.
These clowns think the pandemic is a scam.
Well, Capital One is the scam.
Stay away!

Hello fellow consumers,

I have had trouble dealing with a return on my card even though the merchant has credited my account and customer service was not able to help me. I was referred to the senior complaint specialist which is a ridiculous name for the service I was given. Kayla(specialist) did not care about my problem and resorted to tell me I had nothing I can do to aid or facility the problem. If you are looking for a credit card company make sure they have a well developed customer service program that actually priorities the consumer not like Capitol One.

Thank you,

Capital one is the worst organization ever, with terrible customer service.
I make a payment by cheque and for 3 months the payment yet to be posted but the bank confirmed capital cash the cheque. I'm totally convinced they just generating more money for the account it doesn't take 3 months for a payment to be posted. I will not advise anyone to get a capital account no matter how desperate they are, Capital one organizations are thieves.

It has been over 2 weeks and Capital One still has not been able to complete my CD. I did the application and provided my bank information so they could pull the funds. I had to verify 2 small deposits to my account to show that they had the right link and I did that. Days passed and the funds remained in by old account. After many calls, finally Capital One said that there was a computer problem with my account. Rather than them fixing the problem, I have been asked to start all over. I went to them because I thought it would be easy. It has been anything but easy.

I have been a customer for 6 years with a excellent credit score and no bad credit history, I have been asking for an upgrade for my card from last 1 year and they wont give it to me. I called 4 times in a year and they claim they can only give me what is on promotion but they cannot upgrade me to a different card. Bad banking experience and don't care about their loyal customers.

I would not recommend them to any one. Stay away from them.

They will hold your money hostage. Paid the bill in full and they put a restriction on my account saying it was a fraudulent payment. Need to verify the payment. This has happened twice. Once when I paid the balance in full from my own checking account and when a loan company paid the bill. They are the absolute worst and I will never work with them again.

My Debit Card gets hacked, can't use my credit card that has been paid off for 4 days due to their security even though they hold my checking account, left me stranded, as a Disabled Veteran., I'll never use Capital One ever!

#CapitalOne are frauds & thieves. Even if you pay your credit card balance from #CapitalOne account they "hold" the payment for seven business days to make sure the payment clears "my bank". I cut the card up and cancelled the account.

Capital One is a bad bank. They advertise fraud protection but don't deliver. I filed a dispute with them over a 3rd party charge and so they started a 90 day investigation with the vendor in question. Weeks later -- no refund and there is still a hold on my card account which is MY money that I put in the secured account to begin with. 90 days to do an investigation - really? Look elsewhere for a credit card.

I used to recommend capital one to friends but recently they have tried taking money from me. Started with a dispute that was made 3 months ago and they're charging me for it now.
Also charged me a late fee on my credit card that i have had for 2 years and never missed a payment but they gave the money back after me paying for it and charged me $25 when they took money out my account! Wouldnt bank with these people again

I was charged $108 for interest even though I paid the full balance on time. I called customer service and talked to 5 different people. They all gave different reasons why the interest was charged. And refused to change the fee.

No security for customers against scam companies. Capital One will protect companies and the customer will be on the hook for the fraudulent charge. Lousy customer service and the dispute process is from the 1960s where they ask you to fax documents instead of uploading them onto a website like other banks

Budget car rental charged my capital one credit card for gas when I had a receipt to prove that I had brought the car back with more gas than it left with. Long story short capital one allowed them to put false charges on my card and did nothing about it.

We called customer service to set up a pin. They didn't get straight to the point. We were losing time and they hanged up on us. "Called back when you feel better" first of all we just need help and they didn't. They stay silence after we ask a simple question.

Overall I'm very satisfied with Capital one quicksilver credit card. I keep my balance at zero majority of the time. However, I recently had a truck repair I paid off in installments within a month. My last payment of 200.00 I paid a few days ago. It was the ONLY balance on my account at time I made my payment. Two days later I get an email saying I owe 4.63 and it's due ony normal due date which is the 5th of every month when I have a balance. I had just paid 200.00 a few days ago, WHY do I have to pay 4.63 in 3 weeks when I just made a payment? A issue I have with Capital one and WHY I do my best to keep zero balance

These fricken clowns! Worst service ever. Even Wendy's beats these imbeciles. I submit payment on Aug 6th. Email says 10 days. Card doesn't get activated by them until the 12. Then I hear 6 b days from the 12!? Wth is going on!? Plus no contact no word nothing! I would get this card. If you seriously want your credit to get trashed get this card. Clowns!

I have been a credit card holder with capital one since 1994. I have never had to file a dispute. My credit is in the mid 800's. I have recently had a need to file a complaint against a business that charged my card $2559. 27 without our consent and also a false charge. My experience with capital one was beyond disturbing. I have since March been trying to dispute this. I have spoke with about 10 supervisors. Each call took at least an hour. Each supervisor said I had a case and it would be taken care of. Capital one continuously credited and charged my card the wrong amount that I disputed. Sometimes 3-4x/ day. I had excellent records. I was so disturbed by my experience I sent a letter to the bank ceo and head of dispute. I heard nothing back from them. Recently was denied the claim and told I need to pay the amount. Beware they do not stand behind their customers. Needless to say I will be looking for a new bank. If I could give them no stars I would. Very disappointed.

OCTOBER 17,2023 I asked to renew my Capital One card while living on a temp. Visa in the Netherlands. I do not want to use false information or data or give my address to someone else in Canada because your policy is to allow fraud. I get an AMEX card using a Netherlands address, why not yours? It's going on 3 months waiting for a response...?

I've been a capital one member for over 10 years. Due to inactivity on my account, capital one decided to close it without my knowledge. When I ask to reopen it and that way I can still have my earning points for how many years I've used their credit card Capital one said that I have to start from the beginning in earning points and will not reimburse any points/credit that I've earned for many years.