Zero customer services- fees for days - no loyalty for members. Annual fees no matter what and good luck with their phone!
Withdrew money out of bank account without authorization. I went to bank and got money back. They then froze my account
Beware. Capital One raised my interest rate by 12% when I was late with one payment. I was in the hospital.
They tell you to use them and pay in full every month. That's what I do and my score goes down every month. I wish I never got them...
No help from anyone sitting behind a desk. Must go to a cashier window to get anything done. No privacy.
Thank you for accepting my application. I received a credit card within a week. Thank you for saving me. I need that money.
Customer service is terrible, payments are unclear and they dont care about their customers at all. Do not give them your business.
This bank is so hard to deal with.--------------------------------------------------------------------------------------------
Overview
Capital One has a rating of 1.2 stars from 936 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Capital One most frequently mention customer service, credit card and bank account. Capital One ranks 297th among Banking sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members