Capital One

Basic 800# with zero help to get you to someone who can actually assist. I've physically gone to the branch office multiple times to get something important processed and each time it's been rejected due to the branch's error, not mine. This has created a hardship on my family and unnecessary delays. Lack of accountability for staff and a hassle with no real assistance for the customer. I'm closing accounts here. Just don't deal with them.

I wish I can choose no even 1 star for them. Fraudulent, deceiving practice. Scam me with international transaction refund for more that $1360. 00
Poor customer service. Lack of knowledge and any kind of integrity.

Worst credit card company out there. Have had to call customer service four times in three days because they don't know where an account number is on a statement. Don't do it, customer service reps can't understand English to Save their lives

I just got off the phone with a supervisor at Capital One requesting a waiver of a late fee charge because I was unemployed temporarily due to Omicron virus and I'm working again. Despite my record with capital one for over 5 years with very little or hardly any lapse in payment history until the recent unemployment, he totally disregarded my request saying that we all have hardship sometimes and that was not sufficient reason and justified an additional interest charge and annual fee to bring my total to $97 instead of the $32 monthly payment and overcharge fee. Horrible customer service. I will soon have enough to pay of their total balance and will no longer do business with Capital One

One of the easiest cards to get but one of the worst customer service I've ever seen. Their call centres are all outsourced abroad and no one understands you or tries to help in any way. They just pass the call around and eventually disconnect the call. I've called 3 times for fraudulent transaction and my issues is still not resolved and when I asked how to solve it I was replied like it's 1970, please print your documents and fax us your request as our company has not evolved with the times.

They have the worst Customer service I would not recommend anyone to bank with them they will close your account and then say we just decided to end our banking relationship with you like that's normal!

Was credit card customer for over 15 years and had a dispute with a company that promised me a $258 refund - after jumping through hoops and mailing 9 separate disputes in with all the back up paperwork they said they only had some of the paperwork and denied the claims (guess they lost it internally?) sent everything in again but they denied my dispute and sided with the merchant. Lost hours on the phone arguing with them - you can't reach the dispute department directly so it was a minimum of 30-90 minutes on hold as I got transfered to different departments and many times got "disconnected" - barely could understand the representatives. I have cancelled all credit cards and bank accounts with Capital One and would not recommend using this company that has gone downhill in the last couple years.

I already have two credit cards with capital one, so I was going to open up a checking account. I was tossed around to multiple departments, put on hold, and hung up on a couple times. When I finally got through, I found out they had the wrong information on file for years, including my birthday. This company is a MESS! Confirmed my social and took multiple pictures of my ID. After 4 hours playing the toss around game, still no solution. Customer service is non existent. Bank elsewhere!

I've been a loyal customer since 2009, but after my recent debacle with them, it's over. The customer service reps barely speak English and they're painfully useless; it's obvious they're "working" from home and very distracted. I've been hung up on during a call on more than one occasion and it's deliberate... God forbid you need an answer or solution to your problem. They'll pass you around like a hot potato and waste hours of your time if you allow it.

Those closed both of my accounts even though I paid every month. So now I'm closing my bank account with them as well as my auto loan. My other credit cards understand that the pandemic was bad but not capital one. I use to speak highly of them...well not no more. I should have listened to everyone who said that this is a garbage company.