CarCoverUSA

The product was defective, they didn't fit my seats since they were too small. Their return policy states: If there is a factory defect then a FULL REFUND will be issued. I sent the cover seats by mail on 10/14/2021 in new condition, clean, re-sellable with the authorization number. I didn't get any refund until I contacted them on 11/11/2021 to see the status of my refund. That day a refund for $255.99 was issued but the total amount I paid was $329.99. I told them that I only received $255.99 and they said "yes see the order receipt, return authorization, return policy. Thank you" I filed a dispute with my credit card for the difference ($74) and now I received an email from carcoverusa demanding payment of $84 TODAY or they will send me to collections. I will give them "0" stars but I have to five at least "1" in order to submit this review.

Ordered on 5/10/21 it's now 6/18/21 and still not heard a word on my order. But they sure took my money and I can't get a response or refund. Please don't spend your money with carcoverusa shop elsewhere where they appreciate your business.

I ordered seat covers both front and back for my truck. Paid $700 for custom seat covers. Recieved made in Mexico covers of low quality. Also I accidentally ordered wrong size for the rear. So I was gonna swap for correct ones. They gave RA#, but would not in any way even help with a return shipping label. It cost me $100 to return. That is messed up. I don't mind paying shipping but they should at least help out some for customer service. Now I'm waiting on the rear covers and still waiting on original paid refund. Plus out another $100 and paid shipping again. I have never dealt with a company who would not help out a customer with returning product. I will never order from them again. They lost a customer. I would have bought floor Mats and seat covers for wife's car. But they lost my business.

Ordered the original Dashmat from carcoverusa. They gave me a month of wait time but it is all worth it. Item received does its job of protecting my dashboard from Florida heat. They also make sure to keep you updated on your order so kudos to carcoverusa.

They purposely advertised a much lower lead time than any other 3rd party site, just to gain business. Once the order is placed and enough time has passed that they know you won't cancel your order, they push back the delivery date. Mine went from 2 weeks, to 4.5 weeks, to 8 weeks. They blame LeBra. Next time, just use LeBra directly and save yourself the trouble...

The product I order and received is exactly as described. The covers fit perfect and were easy to install. Only downfall mwas my original return. I ordered the wrong type and needed to returned and re order. Your company was not able to provide a shipping label and I had to pay 70.00 to return. I think it would better customer service if this is something you would provide your customers, since shipping would be cheaper through your company and it can be deducted from the refund.

Terrible turn around time. They gave RA for returm of incorrect cab ordered covers, but would not help at all with return shipping. No shipping label. Even offered to pay for shipping label. They refused. Costed $100 to ship back. They could have issued a return label that i woukd have paid for. Would have costed $15 -20. These covers are Junk - straps won't stay tightened. Easily stained. Stained while installing. Never has a company not help with shipping even when repurchasing product. Always help the customer. 3 weeks for 2nd order still not shipped. 1st order returned with RA still no refund. These are not custom. They have made in Mexico on tags. THEY ARE PRE-FRABICATED. They fit truck seats but don't secure well.

We waited over a month for our order. Customer service was rude and short in their responses. They are charging us return shipping and restocking fee despite our issues- We received the regular model not the tactical and the color is silver not "charcoal grey" which we expected to be dark. The fit is not very snug so the color under our seats sticks out horribly making these look terrible. Would have been willing to try a different color despite but this company is too difficult to work with. Will update if we could get a resolution but I'm not holding my breathe. Looks like we just wasted time and money. Buyer beware

I received my purchase from you late, I had purchased this item as a birthday present, I understand it's a custom item and that the ship date was only an expected date. But even after I paid to have the item shipped overnight for around $40.00, it took almost 4 days to get here. Not very happy with that what so ever. The quality of the product was good but seems to have been cut a little bigger then the size of our dashboard, hoping it will settle and for right.

I am very pleased with this company and their product. I ordered a dashboard cover for my 2013 Toyota Highlander and it was custom made to fit. Original delivery date was supposed to be about 3-4 weeks from order date, but I received it in a little over 2 weeks. It fits perfectly, looks great and adds a bit of zip to the interior. Great service and lots of options. I got the one that covers the speakers to keep the hot sun off, and there is no dampening of sound - it is just as if there is no cover on it. I highly recommend. Thank you!

First I never give negative reviews, but this company deserves it and I'd hate to see someone else insure what I have. I was sent the wrong dash cover for my dodge that the company is convinced is appropriate. I have been asked to send photos and did so on two occasions. The customer service aspect has been nothing short of a catastrophe. I was finally refunded $32 although the purchase price and shipping was $52. I emailed the the customer unservice once again and was asked to send a pic of the vin, as if I do not know what year and model of truck I drive. At this point I gave up on any further communication as it is not worth the $20. Please do yourself a favor and find a more reputable company with some idea of acceptable customer service. I just wish I could post a pic of the terrible fit.