CVS Caremark

CVS Caremark is by far the worst prescription insurance company.
Prior Authorizations are needed for everything. Females need testosterone too, menopause can start at any age not only 55. They don't cover meds for menopause. They are misogynists.

Customer service is the worst, they need to train the employees in being people.

They told me they won't cover Botox, because it's cosmetic. My neurologist has been helping me with migraines with Botox for years. Express scripts covers this Med, had them for years, but not this joke of a company.

Caremark is the worst. Waiting 7 days on a script to be filled the only info I get is IT'S PROCESSING. Multiple calls with absolutely no help and finally am told it's out of stock! Meanwhile my daughter ran out of her meds. If it happened once that's bad enough but I've had the issue 4 times now. Horrible communication and customer service! They do not care!

THEY R HORRIBLE WHEN IT COMES TO UR PRESCRIPTION FOR PAIN MEDS. THEY RATHER U SUFFER. ALWAYS IN PROCESS N THEN CANCELS IT N MY DOCTOR HAVE TO WRITE OUT ANOTHER PRESCRIPTION. THEY ARE SO FULL OF $#*!. ITS BACKED UP COMING OUT OF MY $#*!! THEY SUCKS. CUSTOMER SERVICES N THEIR PHARMACIST. N, WONT FILL CERTAIN MEDICATIONS OF MINE. I HATE EM' I GOT DAM HATE THOSE SOAB! EXCUSE MY FRENCH. LIARS! ALWAYS A SHORTAGE, LET THEM TELL IT.

As a Pima County employee, I was told by Pima County to get my prescriptions filled at CVS because Caremark Rx insured people, like me, would receive the best prices there. I just found out that CVS is overcharging me $95.00 per 30-day supply of a medication I need. CVS charges $280.00, while Albertson's Pharmacy only charges $185.00 for the same medication. Caremark Rx coverage is crap, and Pima County is lying to us. The drug rep for the medication I am taking has never heard of anyone paying more than $30.00 for this medication. Caremark is complete garbage.

I have called multiple times trying to get an answer on whether or not I can return a medicine that has been changed by my doctor. I have spent alot of time on hold but never rec'd a reply? This really should not be a difficult question for a company that fills prescriptions. I will be transferring all my meds back to a local pharmacy as the customer services with this company is lacking bigtime.

My company recently switched from Expressed Scripts to CVS Caremark. It is the biggest mistake ever made. The CVS pharmacies never have my prescription. They will send me a text that my prescription will be ready at a certain time, then send ne another text saying it will not be ready for pickup until a later date, but you can call if you need it, today. When you try to call, no one will answer the phone. And don't try calling their call center, they are even worse. I was hung up on, then on hold for over 20 minutes waiting for a Supervisor. It would have been longer, but my time is precious, and I refuse to give these bumbling idiots any more of it. I blame my company for elected to go with CVS Caremark. Sometimes cheap is not always the best thing to do. Especially, when it comes at the expense of your workforce.

Do not cover her needles. What it is just a needle. As always all about money. Just another college educated idiot sitting on his $#*!. Collecting his bonus. It is part of aetna stiil getting ins. Bills from march of 2019

Denied my medicine coverage for life saving drug! For a total bull$#*! reason. They needed a pre approval from my dr even though they had the prescription from her in their dirty little hands! I had to do teladoc to get a generic called in and im not sure that will be covered either. Im having bad symptoms of hypertension for having to deal with this at all! This is f'; ing bull$#*!! I pay a premium and they deny coverage? Thieves!

I would rate a 0 if I could. Worst customer service. This pharmacy company makes rules about prior authorization after you have been on a med for a year with no consideration for what it's needed for and what missing a monthly dose means to the patient. There is no way to know that you need a prior authorization until you go to get your refill. So if your refill day happens to be a Friday and you can't reach your doctor. You are screwed and you miss 3-4 doses until Monday or Tuesday when it gets done. Missing some medications can make you sick, but Caremark does not care about the consumer

As a prescriber, CVS Caremark has been very difficult to deal with. For starters, they recently changed it so if I have any questions regarding a patients' medication, I can't get a hold of a live pharmacist. They send my patients' letters saying medication is on hold without any reason as to why. This confuses both myself and the patient. Then it takes 45 minutes to try to get it resolved. A pharmacist questioned how I write a prescription which I have done the same way for 10 years and no other pharmacy has issues with how it is written. I would give zero stars if I could but I can't.

Every time I submit a reimbursement for approved medication I have to call 30 days later to inquire and they never have any idea of what I am taking about. They will pay one prescription and then refuse the same one with a higher amount of medication. Everything is a fight and they lack in explanations so everything requires a call which then again they have no clue what you are talking about. I am on hold more then I am actually speaking with someone. They love the money they get from the employers and employees that they insure but they sure do hate to reimburse funds for medication that they approved.

Online/app functionality is terrible. You schedule Rx delivery for a date and the system doesn't even attempt to process until delivery date- when you suddenly find out that they need additional authorization for copay or there is a problem with the authorization. So you have to call to fix (even if it's just to authorize payment on the card you have on file). And since you aren't notified until date of shipment and new authorizations can take days, you end up getting your med late. And you have to laugh bc when you call the associate reads a script telling you ti use the website next time (which is impossible)
Also when you discover that there is some hold up bc of authorization or dosage change they tell you they can't get in touch with doctor. Meanwhile doctor has faxed them 5 times

They called me while I was dealing with a family emergency occurring at that time, and was going on about a recorded call blah blah BS. To you and every company, if you want to be treated with respect. Show some damnbrespect yourselves. Ask if this is a convenient time to discuss whatever matter you need to discuss. When i tried to let the woman know I was in the middle of a situation she just kept talking over me. GUESS what company I won't be doing further business with.

The biggest stressor in my life is having to deal with the specialty pharmacy constantly. I paid off my balance, as I do everytime I log in to reorder, and yet they claim there is an amount on collection. Not only is that not true, it is a collections company OWNED by cvs! They refused to apply my payment to the debt, only applied it to the next order, and also are refusing to credit me what I already paid.

Then they kept entering my birthday wrong, causing my savings card to not cover 3500. Multiple calls, multiple hours later and it is still not resolved.

This company is so incompetent, it is criminal.

I have a very needed psoriasis prescription. After years of positive results they are denying use of this medicine. My doctor has repeatedly contacted CVS Caremark and appealed their decision, but CVS is not listening and they just continue to dent the claim as my condition deteriorates severely.

This is the most horrible company for customer service. They are rude and unhelpful. They expect you to pay for orders that you don't receive even if they shipped to an incorrect address. Be warned they will charge you for orders not received. Take your credit card info off of their records. Normally a company will tell you that they are going to charge you for something when you are on the phone with them. Nope, then had the audacity to say, you wanted a refill you got it. I hate hate hate this company.