CVS CaremarkReviews 228

CareMark is a dangerous prescription service to use. They refuse to change a code for my insulin prescription. This might be a matter of pride or...I don't even know. I can (thankfully) get my prescription elsewhere. Some genius there thought that it would be okay to try to change my therapy from ASPART to LISPRO This cannot be done without a doctor's review and care NOR as the patient, would I agree to this on any end. I hope someone from CareMark sees this review and deals with the person who thought this was a good idea. This is not only medically reckless but dangerous to someone who is less knowledgeable like this individual obviously is. Your health should not be "dictated" by those who have no knowledge of you or your history. I was truly appalled by the negligence of this pharmacy and hope that whoever sees this can find a worthy pharmacy. To an extent, some organization should be able to look into this neglect on a criminal platform.

They give no regard for the quality of life. I am overweight and have lack of energy and all...but I am also 50...but my quality of life does not matter so we will reject everything the doctor puts in for. If I would have known this I would have changed insurance companies during open season...BUNCH OF BLOODSUCKERS

I have contacted this pharmacy many times and each time I spent more than 40 minutes and without getting satisfactory response. They are holding my medicine while Aetna and Medicare are charging me more than $700 a month deducted from my SS. I am using 11 medicine in the morning and 10 at night including 4 blood pressure ones. This morning one of the representative kept me on the phone fore more than 40 minutes and finally I disconnected the phone. This is what is happening with this pharmacy and that is why I am totally dissatisfied.

No one knows what they are doing and when asked for a manager they don't know either. Out of 16 people I spoke to today over a 3 hour period my question was answered by 1 person who knew what they were doing but it took 3 hours to find that one person. This is a disgrace and there is no accountability for any of these representatives. Just hire 10 year olds to answer the questions. This company is a joke and I could run it better in my sleep. How about design a better website with forms people need to fill out and we can service our own accounts.

After turning 65, I had to change insurance and give up Express Scripts. The insurance I got used CVS Caremark instead. First time I tried to get a mail order prescription filled, I ended up having to get a short fill from the local pharmacy to get me by until I could get a 90 prescription. Time to refill again, and the order shows it is for 30 days instead of 90. Definitely will have to try and find a more reliable source for my prescriptions.

This is the worst I meant I rat them next to alfac or the likes.

They force you to buy name brand when you know generic and affordable is available.

What's up with all this PA stuff too, never had to get PA for meds on my other insurance plan...something is very wrong thistles company...left hand doesn't know it's right hand. No o e has answers. O ones on the same page...stay far away from them

I have a very needed psoriasis prescription. After years of positive results they are denying use of this medicine. My doctor has repeatedly contacted CVS Caremark and appealed their decision, but CVS is not listening and they just continue to dent the claim as my condition deteriorates severely.

Almost every new Rx I get has problems with this company. Customer service is a joke - they don't speak clear english, cannot pronounce medications, do not provide accurate information and even the supervisors like Tyyetta J. Reverse themselves after multiple mistakes in each phone call and message. When you send clear messages asking for information, you get obscure answers that don't address the issue. When they send something different from what you order there is no explanation of why or what your options are to get your Rx. They always blame it on the doctors office but my local staff is excellent and don't lie about their efforts to get me my Rx. I will be switching pharmacies in the next open period.

The phone number asked you to speak your needs. It didn't acknowledge what I said. Once I finally got ahold of a person, I was transferred 4 different times to "someone that can help." One of these transfers took me to someone that was nearly impossible to understand due to the poor phone connection. Each transfer involved a 2-3 minute wait time. The question I had, was "Has my medication been shipped." After more than 27 minutes, I still did not have an answer. Ultimately, I was transferred back to the beginning, where they had started all of the transfers. Nobody could answer the question, nor did they try... it was just a game of "pass the buck." Eventually, I hung up without an answer.

I have never had so many issues getting a prescription refilled. They suddenly will reject a medication with zero notice. When you call them, they give you the run around just to tell you it has to be done through mail order. It's cruel and unusual to tell an asthmatic they cannot have their inhaler to BREATHE by rejecting the refill when they're out of medication. CRIMINAL!

TLDR: CVS had a glitch. I paid over $3500, and they refunded less than half.

As a two-time cancer survivor, I must take various medications and cannot afford to miss more than 1-2 doses in a week. When my insurance changed from employer-paid to self-pay via COBRA, CVS's computer system had an unspecified error that meant my medication was no longer covered. To be clear, my insurance coverage never lapsed and I had reached my out-of-pocket maximum for that year already. Before this, I had 0% out-of-pocket responsibility. Because I was almost out of my medications I paid for them myself with a promise from the pharmacist that I would be refunded. This happened two months in a row and cost me over $3,500. After the system was fixed I submitted a refund request and received a check for less than $650. Several refills had been mistakenly labeled as duplicates, and few if any of the remaining medications received a full refund. Naturally, I disputed this amount, and after a few weeks, I received another check. This one was for less than $750. When I tried to dispute this again, I was handed to the representative who is paid to just tell the caller "No" in as many ways as needed, up to ignoring what I said. When I called another time I was put in touch with a consumer advocate, who told me that he wished things were different but there was nothing he could do. Apparently, it is company policy to only refund the discounted wholesale amount the company pays, and not the higher price an individual has to pay, despite the fact that the company is at fault for the problem. Most of the people answering the phone were incredibly helpful and friendly, and I understand they were merely messengers carrying bad news. The company policy itself is what is incredibly frustrating and abusive.

Cancer is expensive, and if I had not been given money from friends and family to help pay for it my family would have $0 in our bank. This money was not just an inconvenience.

Attention employers: Use a more user-friendly company for your employees prescriptions! It is 100% ridiculous that CVS Caremark requires me to "opt out" of mail-order prescriptions for maintenance medications. If mail order was the most convenient for most, people would be more than willing to call and opt in. Instead, I have to call their automated system all the time because I try to fill a prescription and the pharmacy says I have to call insurance because they can't fill it. The automated system never understands my member number no matter how well I enunciate. The human I finally speak to has trouble understanding how to spell my very common last name and the entire process makes going without the medication seem appealing, though it would cause physical pain. All this because my small city doesn't have a CVS Pharmacy. I'm sorry, I can't use a CVS pharmacy because we don't have one within 50 miles of my home. That doesn't mean all of us should have to deal with calling every other month to opt out of mail orders. I will be encouraging my employer to use a different company in the future.

Every time I call I end up with someone with a heavy accent that you can barely understand! They give you the run around over and over, I think they are hoping you will hang up. On the phone over an hour and they still wont do what I ask. They keep saying something else! So fed up with this company! Unfortunate that Medicare thinks this company is good for our seniors!

Do Not Rely on this Lousy Company! I am disgusted once again. Dependent prescription for an auto-immune disease. Received text that the prescription was received back in September of 2022. I phoned on 12/2/2022 to follow-up with this 'announcement.' Agent told me that the order had been canceled. Dang! They did not have the professional responsibility to let me know! I could have searched another avenue to receive my dependent meds! Sadly, I'm contracted through my employer to this swamp donkey diaper nugget of a company.

Tried to get last two refills on my rx and they wanted a letter from my doctor. Why would I get a letter when she wrote the rx. My dr is no longer with the practice and moved into an other area of medicine. They will only cover 90 day and say my medicine is a specialty medicine. I've been on the same medication for over 20 years and it's generic. I called my HR and will be sending an email tomorrow.

If will pay through good rx. Who are they to second guess doctor's with what they prescribe. Read all reviews. They are horrible. They want to kill you to same themselves money

Whenever I call them I feel I am transported back to 1985 due to their slow response time and lack of any urgency. They leave you on hold for 15 minutes just to pull up your account. Any minor questions takes at least 20 minutes to come up with an answer. Interacting with them is a full time job. I had to call 5 times today due to errors they kept making. Each time I called I would get a different representative. I was told to request someone in particular but interestingly enough they were incapable of connecting me to her. Disgustingly painful experience. I will do anything in my power to never use them again.

I have a chronic condition which requires life-sustaining medication. I have lived with it for over 10 years, and I have always used mail-order pharmacies. I switched to new insurance this year, and I've been forced to use CVS Caremark. Recently, in trying to place a re-order, I asked if I could set up a payment plan, because even with insurance, it costs about $1k per round of meds. The first manager whom I spoke with assured me that this was possible; we sorted out the details, and he assured me that everything we discussed would proceed. And that my medicine would ship overnight in 24 hours. That was 10 days ago, and I still have not received my medications. I have followed up two more times, and spoken to two other managers (I hate to be such a Karen asking to speak to a manager, but it became clear that internally, the people who first answer the phones only have a limited view of my order history and profile). Both of these managers separately went into my account, finding errors EACH TIME, which accounted for the system continually holding up my order from processing, despite being told each previous time that my order was "resolved" and would ship within 24 hours, and no further action was required. I kept getting automatic calls telling me to call to confirm my payment, even though I was assured my order had bypassed the regular system. Each time, the manager would be so polite and apologize profusely, etc, and I would ask them to review the details with me thoroughly. It comes off as incredibly patronizing; just tell me the truth! And get it right! Finally, just now, I checked the system, and it says my order has shipped but with ground shipping. I certainly hope it's going to the right address. I am exhausted and stressed. I just want my medicine.

IF YOU HAVE A CHOICE, DO NOT USE CAREMARK! I don't have a choice because it's my company's insurance but it is the worst. I've had experience with many other insurance companies after working for 30+ years and Caremark is useless. I have a compound prescription that I've never had an issue getting covered with 2 different insurance companies but I've been getting the run around from Caremark. I, as well as the compound pharmacy and my doctor have spent way too much time trying to find out if my prescription is covered. I thought I finally talked to someone at Caremark customer service who knew what they were talking about who said they would send me a form but I never received it despite me asking them again. Even with non-compounded prescriptions I've had issues.