Carousell

Irresponsive "support", low quality website = recipe for self destruction. Carousell is not responding to support messages. They don't seem to care whether they go bust. Is this perhaps an Asian business attitude that I wasn't aware of?

Carousell customer service is not professional, cold and pretentious. I am still grateful since the platform started. But the customer service and management lack integrity and prfessionism. *Carousell may contact me to verify

This is a scam company. I lost 53,580 in this carousell e commerce website please dont trust this company who are seeing this review, i challenge this company ceo in india, if you are born in your mothers womb come and face me, in mysore city bus stand. Come and give me a review that u had come i will $#*! you,if uyou would not come then you are born for 10 fathers for your mother then 11 father who will $#*! your mother

On the first day of use, posted 5 books, and my account suddenly got suspended. Spent more than 1 week and the problem did not resolve. Ended up account being terminated without providing a valid reason. Live chat with people named CoCo, Sky, Faith - without a true identity. Emails received were all robotic auto-replies, totally uncommunicable. DO NOT USE THIS PLATFORM!

Crappy platform that blatantly allows scammers and lots of illegal sellers peddling their replicas openly. Just a bunch of hypocrites running the show.

Used to be great in the beginning. But it somehow filters sellers. So despite outstanding rating and great items and high activity. My account never ends up in any promotions that my account qualifies for. I contacted them and they just said that it was an arbitrary human managed selection. I. e. Top sellers sale may be full of people with barely any and bad reviews. Lately I noticed my items don't even get the views at all. Some for weeks. When before I would have hundreds of views within the first day. And after upgrade my account lost functionality and access to groups (from mobile and computer browser).
Customer service takes several days to reply. Once took a week. For each reply.
Unless they fix it, it is doomed :(( (

I used carousell quite often but not anymore, especially after my recent experience with them. I bought a cake from one of their sellers. Made full payment and an offer on the app at least 3 days before. Seller was mostly non-responsive, even though she was online, did not even provide collection details on actual day until i texted her quite a few times. She cancelled on the actual day when i was already on my way down. Reached out to Carousell support, the CS team informed me that all they can do is issue a warning. Reached out to their CEO Lucas and Sui Rui but they seem to agree with such behavior and policy.

Bad policies with the worst rating system that doesn't make sense
With so many seed funding, it's amazing how bad their product and customer service team is.

They are purely existing because they are pretty much of a monopoly, and Facebook marketplace isn't cutting it as well.

Can't wait for their downfall