Carousell

I am one of the first carouseller since its launch. Initially was ok. But eventually so many chinese scammers flooded into platform. So many counterfeit products so many issues. When I report counterfeit Carousell penalized me. For example When i was selling legit made in Germany product my items being removed another person selling the chinese knock off he get to stay even thou many people complained about him. Also harrasment and extortion is rampant as carousell helps criminals

I enjoyed using Carousell previously and its a great platform to sell stuff but recent months they are super rigid *******@nal of duplicate listings. I respect their policies but I accidentally created duplicate listing and despite removing the duplicate listing immediately my account got suspended anyway.

On the other hand noticed quite a few sellers with listings that contain many irrelevant keywords like popular brands so their listings appeared when buyers search for those brands and this is against Carousell listing policies so I reported those listings but the admin replied that they have reviewed and it does not violate their listing rules. Either they have double standard policies treatment or they just nitpick users!

Very bad customer service. My account was anyhow remove without any reason. I have email the customer service and they are taking ages to reply me and still not able to help.

I admit that previously my account was being restricted due to selling prohibited items. But since then I never sell any prohibited items. Email the customer service saying my account being restricted again but they keep saying my account is being restricted and unable to recover, even without investigations and check, what kind of customer service is this?

Keep copy and paste reply the email, how lazy it is and I am very disappointed to Carousell. Could you at least investigate and rectify the issue before jump into the conclusions?

Again, I swear I did not sell anything which is prohibited this round and I am not a scammer.

I recently purchased an item but it was defective when I tested. Seller (user ID: "minimallclutter" from Taguig City) never replaced it and even told me that it's the first time it happened to him. So now it's the buyer's problem that you never had to deal with such issue before? I kept calling and texting the seller but no response. So, I reported him to Carousell but the only thing they did was to put a restriction between me and the seller and said they cleared the listings of the seller. But when I checked the seller's listing, it's not even cleared. Is this the resolution they have in mind? How about mediate and do what's right for the buyer after receiving a defective item? Plus, the timeliness of Carousell's response to the issue is very slow. I don't know what's taking forever for them to get this resolved and they have the guts to ask me for a review on their customer service. Why not resolve this first before asking for a survey?

This childish and lame app got one of my listings removed at all for no reason.
However when I checked the -27 reviews of this site based on Carousell, I knew that this app would be wasting my time so I have decided to uninstall this app for good because their staff are way to disrespectful and their goddamn owners are too money reliant.

Seriously Carousell, do something about your own app! Not just stay money reliant and not be respectful to your own users that want to have help to take down insincere buyers/sellers and such!

1.My account has RESTRICTED ACCESS for a month now & i don't even know why.
2. I have encountered different kinds of buyer here. One who haggles up to 70% of your price, one who make an offer & will ignore you once you accepted offer, another is. Buyers who are asking for "worn photos, more photos, exact measurements, only to be seen without even saying "thank you". And buyer who asked for a 5days reservation waiting for her pay day, & another 5 days for her day off because she can't go out from work, & another 5days, only to end up unresponsive even she's online. And when u gave negative review, she'll be reporting you. And finally, my account has been RESTRICTED! Very nice experience isn't it carousell?