website thubmnail of Carousell
How would you rate Carousell?
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Singapore
2 reviews
6 helpful votes
Follow Judy C.
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Lousy Customer Service
August 26, 2020

Carousell Singapore's customer service is slow to respond and when they do, the reply is inconsistent though it is pertaining to a same issue. Dealing with them is frustrating. You will be better off using the Gumtree app

Date of experience: August 26, 2020
Indonesia
1 review
1 helpful vote
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I've already pay (directly transfer money to seller bank acc) something from seller but until today (more than 1 weeks), the thing doesnt come. I really hate seller irresponsible and carousell as well...

Date of experience: May 6, 2019
Philippines
17 reviews
114 helpful votes
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Site has no seller protection. So if a buyer wants to take you down either because a) they're being an $#*!, or b) wants to take you down for less business competition or rivals, they can easily do so by just spreading lies all over the website by spamming everyone and everywhere to tell that your product is fake, or all stuff you sell are defective and some other things, just because something is making them angry.

A few false reports is enough to get your account restricted.

Date of experience: June 29, 2017
Philippines
1 review
0 helpful votes
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#EASY AND CONVENIENT
September 30, 2019

You can find whatever you want or need easily. Easy to communicate with the interested buyers. I would recommend this app for both buyers and sellers.

Date of experience: September 30, 2019
Singapore
3 reviews
13 helpful votes
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Very good :)
October 30, 2015

Just make sure the seller is trustable and reliable before making any purchase, if you are afraid of scammers, u can meet up and view your product before paying. Highly recommended!

Date of experience: October 29, 2015
Australia
1 review
7 helpful votes
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Used to be great in the beginning. But it somehow filters sellers. So despite outstanding rating and great items and high activity. My account never ends up in any promotions that my account qualifies for. I contacted them and they just said that it was an arbitrary human managed selection. I. e. Top sellers sale may be full of people with barely any and bad reviews. Lately I noticed my items don't even get the views at all. Some for weeks. When before I would have hundreds of views within the first day. And after upgrade my account lost functionality and access to groups (from mobile and computer browser).
Customer service takes several days to reply. Once took a week. For each reply.
Unless they fix it, it is doomed :(( (

Date of experience: April 22, 2017
Singapore
1 review
11 helpful votes
Follow FuckYourMother C.
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Account deactivated due to suspicious fraud activity when i have been a regular seller for > 5 years?
Some of my buyers have already paid up and we're in the midst of arranging a meet up location and my account just got deactivated out of the blue, if police reports were to be made against me it's all down to Carousell's poor handling of this case, unlike these idiots who work at Carousell I have always uphold my own values and not scam my customers by having sold items in the buyers hands. I don't know how they're getting new seed investments with such unpleasant experience and I sincerely hope the 3 founders of this $#*!ty company go to hell.

Date of experience: September 16, 2020
Singapore
2 reviews
6 helpful votes
Follow ong l.
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I stopped using Carousell for the following reasons:/

1) Extremely poor customers service;
2) There are too many restrictions;
3) Listing but/sell guideline not clear;
4) Too many restrictions (e. G- account gets suspended for NO valid reasons or over small issue like duplicate listings.
5) Sometimes, for No valid reasons given positive reasons rating was removed without good ground Nor information user;
6). The worst and extremely non user friendly platform I ever visited!
7) I hope that the Carousell platform can be deactivated soon.

Personally, will not recommend any user to visit Carousell market.:-(

Vomit blood using Carousell and contacting their support team!

Date of experience: November 8, 2019
Canada
1 review
3 helpful votes
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Basically Kijiji
April 24, 2019

No solid deals. They can make a offer then you accept it then they don't pay. People don't get back to you. Waste of time and no way of paid offers on the site. Depop is way better for selling. They do take a very small cut of your item once it's sold. Once someone buys it the money is in your account. Carousell is a waste of time no real buyers 90% are kids asking for free items!

Date of experience: April 24, 2019
Australia
1 review
1 helpful vote
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Got scammed by some loser selling a mobile phone - tried to be as careful as possible, they even sent me their passport photo which matched bank account details and everything. Sent me a pair of $10 glasses they'd put in to make it look like there was an iPhone box in the parcel, the $#*!.

Don't trust it.

Date of experience: July 13, 2019

Overview

Carousell has a rating of 1.8 stars from 98 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Carousell most frequently mention customer service and support team. Carousell ranks 539th among Marketplace sites.

service
22
value
20
shipping
18
returns
17
quality
19