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Cask Cartel has a rating of 4.5 stars from 887 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience, and fast delivery. Cask Cartel ranks 11th among Food & Drink sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
749 reviews
The only company i could find that would ship smirnoff peppermint twist to the UK, Tyler updated me every step of the way, item arrived within two weeks, well packaged & exactly as described. Well recommended.
I ordered some hard to find beer. It was shipped in a very large box - too large for the 4 cans of beer. The beer was not protected well and rolled around in the large box. I also had to send an email asking about the status of my order. More communication would have helped.
Shine girl Lavender shine is the best! Great variety
It took some time to be delivered once it was ordered but it was received intact!
I bought a rare wisky in caskcartel and it was delivered in time! Very good service. Thank you!
Could not find the brand at local stores, this tequila is different from others.
Delivery was quick and I would order through you again.
Thank you!
Quick search found the limited cask rum, delivered on time, great experience
Good selection for things you can't find in other places but does take forever for you order to be shipped compared to almost every other company
Good fast overall experience and very fast shipping
Reasonably priced specialty insurance that alleviates the worry of lost or damaged shipment
I am happy to announce that I received my delivery 2 days early!
Thank you for sharing!
It showed up on time by UPS. I will definitely be ordering again.
Thank you for sharing!
My order came in right. And my order was delivered on time!
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I have always had a good experience with Cast Cartel
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Extremely happy with Andrea's service
Quick turnaround, great advice
Arrived promptly and packaged well,in perfect condition.
Bouteille reçue rapidement et bien emballée et ce malgré 7600km
Attention cependant, bien qu'ayant réglé des frais de port presque 2x supérieurs au prix de la bouteille j'ai dû également payer 12,50€ de frais de douane
Everything went smoothly from start to finish.
Easy ordering, good communication & my purchase arrived in good time, what more can I expect!?
👍 - thanks!
Random internet search.
Drank it on vacation in Shetland.
Forgot to buy a bottle before I left!.
Thank you for sharing this feedback! We appreciate your business!
I was looking for a new brand of rum. I found one at Cask Cartel.
Past experience
Looking for something new.
Each year I put together a "Scotch Membership " of my own for my husband on our anniversary. In other words, I buy 4 bottles of scotch for him to try and reveal one to him every 3 months. This year was year 19, and cask cartel made it possible for me to find all I needed in one place! It was fun to see them ship from around the world. The most special one was delayed, but with the tracking service provided, I was able to check on my package and it arrived safely with no issues. You get what you pay for here, great service and spirits!
One stop shop that delivers to NC
19 year anniversary gifts!
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Pretty good products, but for the expense you'd assume great service and deliveries. However, deliveries take forever, they are really difficult to contact and do not often reply to customer service emails, are inflexible with simple gift messages to be incorporated into packages, and the message option on their site is dysfunctional. And this all applies even when your orders are $500-$1000. Most ridiculous is that for orders of multiple products you are intending to be sent as a single gift, they wont even ship them together so the gift can't be received at all once. This has happened multiple times, and you'd think I'd learn my lesson to not shop with them... But my grace does have a limit, especially with multiple $500-$1000 orders, so I WILL NEVER SHOP HERE AGAIN! And I will be describing my experience with this horrible company all over review- and social-media platforms. I strongly recommend you shop at whiskybase or other competitors instead.
Tip for consumers:
Horrible company
Products used:
They still haven’t arrived yet!
Dear Adam,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with your recent orders.
We understand the importance of providing excellent service to complement our quality products, and we deeply regret that we fell short of your expectations in several areas.
Regarding delivery times, we acknowledge that there have been delays, and we are actively working to streamline our shipping processes to ensure faster and more reliable delivery for all our customers.
We also apologize for any difficulty you encountered in reaching our customer service team. Your concerns regarding response times and communication have been duly noted, and we are implementing measures to improve our responsiveness and accessibility.
Regarding gift messages and shipping arrangements, we understand the importance of these details, especially for orders intended as gifts. We are reviewing our policies and procedures to ensure greater flexibility in accommodating special requests like these in the future.
We value your feedback immensely, and we are committed to making the necessary improvements to enhance your shopping experience with us. Your satisfaction is our top priority, and we would welcome the opportunity to regain your trust.
I placed an order as a gift before the Christmas Holiday, the order took over 2 weeks to get delivered. I placed a second order after the holidays, Just to see if it would arrive any faster. The second order again took over 2 weeks to arrive. Nice shopping, good selection, but better hope the A prime company doesn't decide it wants the business, and steal it away just because of faster response times.
Thank you for taking the time to share your experience. We sincerely apologize for the extended delivery times you encountered with both orders. We understand the importance of timely deliveries, especially during the holiday season, and it's clear we fell short in this aspect. Your feedback is invaluable to us, and we're actively working on improving our delivery processes to provide a more efficient and reliable service. We appreciate your patience and understanding.
I ordered a one-off unique product that needed to be shipped by another vendor. It was an expensive item—nearly $500–but I had no visibility into who was shipping it when, not even if any vendor had even received the order and was working on filling it. I got a quick response from Cask Cartel customer service explaining the process but still no information on the status of my order. A simple 'vendor X has received your order and will be sending your item in X days' would have sufficed. Once the item was shipped I was able to track it no problem via a UPS tracking number.
When you're purchasing expensive items, you don't want to be in the dark for a week.
Quick response but did not address the underlying issue.
Unique/vintage items for sale
Unique vintage item for birthday gift
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you faced during the ordering process, and we appreciate your feedback. We understand the importance of transparency, especially when it comes to expensive and unique products. We apologize for any lack of communication regarding the status of your order. Your feedback has been noted, and we will be reviewing our processes to ensure that customers receive timely updates on their orders. If there's anything else we can assist you with or if you have further concerns, please feel free to reach out to our customer service team. We appreciate your understanding and the opportunity to address this matter.
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