Catherine's

I purchased items on 8/21. I paid for express shipping. On 8/23 their site said shipped. Customer service
was unable to give me a tracking number. Finally on 9/2 there was a tracking number on the site. UPS however only said a label was created. This continued until 9/5 when I called customer service. No help at all. They were so rude I hung up. Now, 9/8 I still do not have the items. I will be filing a complaint with my credit card company.

They double shipped my order, charged me 25.00 incoming freight and 10.99 return freight. I have an email saying I would get a full refund, but I'm out 36.99 freight for their mistake. You don't deal with them directly for returns, they have an even more incompetent company with the ironic name Happy Returns. By the way the clothing is garbage.

This company is horrible and don't care about customer service at all. I placed an order of 4 pieces of clothing on Dec. 28. They charged my credit card the same day. It took them several weeks to send 3 of the 4 items. They shipped the fourth item (a simple tee) 2 MONTHS after the order was placed and then sent an email saying it had been delivered. I NEVER received it. Called them to get a replacement tee and was told that I have to fill out an affidavit and return it by snail mail. After they receive the affidavit it will take up to 2 months to return my money for the item not delivered. When I asked them to send me a replacement tee I was told that they could but they'd have to charge my card again. Absolutely ridiculous! I've been a good customer over the years, spent hundreds of dollars, never claimed to have not received anything but now they want to screw me over for a $20 tee.

I opened a credit card with Catherines. I needed a new card and requested it three times. I never got one. A salesperson talked me into charging. They said I was one day late paying my bill because I sent it through the mail. They shutdown my credit card would not take the late fee off for a person who had spent over $2,000 in one year through other payment methods. They were rude on the phone they lied about not sending me a credit card so that I could manage my account online. I do not buy from them anymore.

I paid for overnight delivery. They charge me for overnight delivery. My package arrived several days later. When I went to process a return, it's an order not found, even though the order was showing in my order history. They initially were not going to refund the extra part that I paid for overnight delivery, but they ultimately agreed to credit me a small portion of the extra charge. On top of it all, they charging $9.99 "return label fee. The person I spoke to at customer service treated me like I was trying to beat them out of something when I questioned the return label fee. In looking closely, their return policy does reference a return label fee, but it does not give a price. There is no way I would've ordered something knowing it would cost me $10 to return it. I will NEVER order from this company again

Shopped for years in Catherine's stores. Still like products but online shopping is terrible. Take your money and neglect to state product is out of stock. I placed order Aug 21 and now in Oct 21 and still have not received ordered. I returned one order because it was too big. Receipt does not allow to accept smaller size. Still waiting for refund in Oct. They have lost my business due to poor online experience and taking my money without accountability.

Ordered on 5/28/21, This company took 1 month to ship my order, finally received it on 6/22/21, then I returned the items and they received them on 7/16/21, and as of 8/10/21, I still have not received a refund or a reply from this company. This is the worst company ever, they go under like 10 different names. The will accept your return, but will never refund your money. This company will scam you out of your money. When you try to contact them, you will be on hold for hours and nothing ever gets solved. Do not waste your time, look elsewhere. I learned the hard way.

I ordered 3 dresses for my moms Mother's Day gift. I never received, they were delivered to the wrong address. Catherine's has done nothing to help find or replace the order. However they are happy to keep my money

I ordered jeans for my mom in January and was told by email they would ship in February. Received another card in the mail a few weeks later stating that they would not ship now until 3/16. Good thing I am not in a hurry or have it as a gift! So I call their customer service department because now I am getting emails showing these jeans are buy one get one. This would be a huge savings for me but it is only jeans they have in stock. WHAT? You don't have anything in stock! It's all back ordered and on top of all this they will not be expediting my order that they took two plus months to ship when it is available. DO NOT ORDER FROM THEM. I am worried that these will never ship and then they will tell me that it is past the time for any refunds to be issued.

This company charges an arm and a leg for bras that are cheaply made, no support and doesn't fit right even though you tell them the right size you are. I'm very dissatisfied with my purchases plus the recent one my husband purchased.

What a piece of crap company. My wife receives a gift card for Catherine's for Christmas. She goes on line to place an order but is never able to get the purchase to go through. She calls customer service to get Sri Lanka or some such phone bank worker that informed her they could see the items in her cart and that they had good news. She not only had her $50 gift card but a 50% "welcome back" coupon as well as a 20% birthday coupon on her account and for just $20 she could reactivate her annual 20% off each purchase option. So for $80 worth of jeans her bill "was only" $148.00. It seems that the jeans were on back order and coupons can not be used on back ordered items and there's $20 shipping charged. Unfortunately my wife is elderly and has several health issues and decided she could deal with this on her own since no one was home when she thought to call. DON'T DO BUSINESS WITH CATHERINE'S!

"Catherines" has evolved into a company with poorly constructed, horribly sized, unusable clothing. I have been a customer for over 15 years and never seen this kind of poor product. Postage/handling is exhorbitant and it will not arrive in less than 6 weeks if it arrives. You can't cancel anything if it gets stuck in "processing". They will send items to you in 3-4 shipments (if you get it) and then you have to pay $9.99 in postage for each package to return items if they don't fit. This seems to be more of a racket to make money off of 'postage and handling' than to provide quality items. Clothing sizes have seemed to change to the LARGE size of what I have expected.

I waited on customer service phone line for 52 min. I sent 5 emails only to receive a mass generated email. I am going to my bank to get my money back. I haven't received any products or service. I suggest you all do the same. I snap shot my phone time while waiting for customer service.

I ordered 6 items on 4/12/23 I was invoiced for 16,95 shipping but was charged 27.45 shipping
But worse the entire order was not what I ordered and customer service to correct this was rude and unprofessional
I was told I had to return the items I did Not order to an Ulta store for a so called happy return. Just not to be believed but true.
Problem was that all the 6 items are on on my order but not the ones returned. Cause it is someone else's order
then I requested a refund and was told it could take 10 days. Who knows this is an on going dysfunction with Catherine's.
So awful I will never again buy from this unprofessional business with stupid and rude customer service
Buyers beware

Catherines sends email offering a discount for enrolling email. Then the discount doesn't work on anything I put into the shopping bag. When I try to contact them through their customer service page, I get an error message. I don't trust them at this point.

I arranged with Catherine's to return item. Sent item back but they refused my refund. I expect Post Office was its usual slow delivery. Said it arrived after 60 day refund time span. So they have my item and my money. You would think if they sent me return labeling they would honor their agreement. I have put up with their slow times to deliver. So I will also stop shopping at their associated stores, too. One person might not change their policies but maybe they will tick enough people off that will.

Ordered several items on Nov. 30 for a Christmas gift. It is Dec. 20 and no sign of my items, although they've had my money since early December. They tell me I have to wait 10-20 more days to determine if the package is lost or stolen. Really? Ummm... Christmas is Dec. 25! I've called 3 times to get some info, but nothing. How about an email letting me know the status since the delivery date has come and gone!? I had to start over at another store(s) for a plus size "petite" which is hard to find! I am sending my credit card police after Catherines! Hopefully I will get my refund somehow. I would have preferred donating this money to a charity rather than getting ripped off! Very disappointing.