Catherine's

I paid for overnight delivery. They charge me for overnight delivery. My package arrived several days later. When I went to process a return, it's an order not found, even though the order was showing in my order history. They initially were not going to refund the extra part that I paid for overnight delivery, but they ultimately agreed to credit me a small portion of the extra charge. On top of it all, they charging $9.99 "return label fee. The person I spoke to at customer service treated me like I was trying to beat them out of something when I questioned the return label fee. In looking closely, their return policy does reference a return label fee, but it does not give a price. There is no way I would've ordered something knowing it would cost me $10 to return it. I will NEVER order from this company again

Shopped for years in Catherine's stores. Still like products but online shopping is terrible. Take your money and neglect to state product is out of stock. I placed order Aug 21 and now in Oct 21 and still have not received ordered. I returned one order because it was too big. Receipt does not allow to accept smaller size. Still waiting for refund in Oct. They have lost my business due to poor online experience and taking my money without accountability.

Ordered on 5/28/21, This company took 1 month to ship my order, finally received it on 6/22/21, then I returned the items and they received them on 7/16/21, and as of 8/10/21, I still have not received a refund or a reply from this company. This is the worst company ever, they go under like 10 different names. The will accept your return, but will never refund your money. This company will scam you out of your money. When you try to contact them, you will be on hold for hours and nothing ever gets solved. Do not waste your time, look elsewhere. I learned the hard way.

I ordered 3 dresses for my moms Mother's Day gift. I never received, they were delivered to the wrong address. Catherine's has done nothing to help find or replace the order. However they are happy to keep my money

I ordered jeans for my mom in January and was told by email they would ship in February. Received another card in the mail a few weeks later stating that they would not ship now until 3/16. Good thing I am not in a hurry or have it as a gift! So I call their customer service department because now I am getting emails showing these jeans are buy one get one. This would be a huge savings for me but it is only jeans they have in stock. WHAT? You don't have anything in stock! It's all back ordered and on top of all this they will not be expediting my order that they took two plus months to ship when it is available. DO NOT ORDER FROM THEM. I am worried that these will never ship and then they will tell me that it is past the time for any refunds to be issued.

This company charges an arm and a leg for bras that are cheaply made, no support and doesn't fit right even though you tell them the right size you are. I'm very dissatisfied with my purchases plus the recent one my husband purchased.

What a piece of crap company. My wife receives a gift card for Catherine's for Christmas. She goes on line to place an order but is never able to get the purchase to go through. She calls customer service to get Sri Lanka or some such phone bank worker that informed her they could see the items in her cart and that they had good news. She not only had her $50 gift card but a 50% "welcome back" coupon as well as a 20% birthday coupon on her account and for just $20 she could reactivate her annual 20% off each purchase option. So for $80 worth of jeans her bill "was only" $148.00. It seems that the jeans were on back order and coupons can not be used on back ordered items and there's $20 shipping charged. Unfortunately my wife is elderly and has several health issues and decided she could deal with this on her own since no one was home when she thought to call. DON'T DO BUSINESS WITH CATHERINE'S!

"Catherines" has evolved into a company with poorly constructed, horribly sized, unusable clothing. I have been a customer for over 15 years and never seen this kind of poor product. Postage/handling is exhorbitant and it will not arrive in less than 6 weeks if it arrives. You can't cancel anything if it gets stuck in "processing". They will send items to you in 3-4 shipments (if you get it) and then you have to pay $9.99 in postage for each package to return items if they don't fit. This seems to be more of a racket to make money off of 'postage and handling' than to provide quality items. Clothing sizes have seemed to change to the LARGE size of what I have expected.

I waited on customer service phone line for 52 min. I sent 5 emails only to receive a mass generated email. I am going to my bank to get my money back. I haven't received any products or service. I suggest you all do the same. I snap shot my phone time while waiting for customer service.

I ordered 6 items on 4/12/23 I was invoiced for 16,95 shipping but was charged 27.45 shipping
But worse the entire order was not what I ordered and customer service to correct this was rude and unprofessional
I was told I had to return the items I did Not order to an Ulta store for a so called happy return. Just not to be believed but true.
Problem was that all the 6 items are on on my order but not the ones returned. Cause it is someone else's order
then I requested a refund and was told it could take 10 days. Who knows this is an on going dysfunction with Catherine's.
So awful I will never again buy from this unprofessional business with stupid and rude customer service
Buyers beware

I ordered my Catherine curvy jeans on eBay. They arrived fast but the jeans are not of the same quality that they were a few years ago. I sent them back because they were not described as in in the pictures. EBay paid for shipping and I hopefully will get a refund with three days after arrival. Won't buy jeans from them again.

Catherines sends email offering a discount for enrolling email. Then the discount doesn't work on anything I put into the shopping bag. When I try to contact them through their customer service page, I get an error message. I don't trust them at this point.

I arranged with Catherine's to return item. Sent item back but they refused my refund. I expect Post Office was its usual slow delivery. Said it arrived after 60 day refund time span. So they have my item and my money. You would think if they sent me return labeling they would honor their agreement. I have put up with their slow times to deliver. So I will also stop shopping at their associated stores, too. One person might not change their policies but maybe they will tick enough people off that will.

Ordered several items on Nov. 30 for a Christmas gift. It is Dec. 20 and no sign of my items, although they've had my money since early December. They tell me I have to wait 10-20 more days to determine if the package is lost or stolen. Really? Ummm... Christmas is Dec. 25! I've called 3 times to get some info, but nothing. How about an email letting me know the status since the delivery date has come and gone!? I had to start over at another store(s) for a plus size "petite" which is hard to find! I am sending my credit card police after Catherines! Hopefully I will get my refund somehow. I would have preferred donating this money to a charity rather than getting ripped off! Very disappointing.

1. Crappy overpriced merchandise.
2. I have asked dozens of times to be unsubscribed from daily unwanted emails; they won't comply.
3. They don't have an email address.
4. The 'contact us' form does not send.
5. No one EVER answers the chat. Even though I am in que position 1.

It seems there is always a reason my coupons cannot be used. Too many rules and regulations about coupons and I think this is being done on purpose just to get people in the store. I have never been able to use a coupon yet. Today will be my last trip to Catherine's. It is much easier and cheaper to buy from sales catalogs such as, Blair, Woman Within and etc. No wonder stores are closing up all over. People really don't like being taken advantage of. I'm done!

The clothing is miss sized. In what universe is an 18/20 considered a Large? I returned the clothing, but didn't receive a credit. I emailed the company 3 times asking where my credit was. No response. I called the company and was told I would receive a $46.00 refund to my bank account. I only received $20.40! I will NEVER buy anything from this company again!