Catherine's

Ordered $500 worth of clothing weeks ago. Order tracker states that items haven't shipped. After waiting on hold almost one hour with customer service, I was told they cannot cancel shipments "in process". Told them that was unacceptable. Was transferred to ‘supervisor' who told me no one could cancel my order, I would have to wait until it shipped and then send it back to them. Told her that was unacceptable. She hung up on me. The BBB needs to investigate this company, they are blatantly committing fraud.

I purchased a wool coat which totaled $154.00. They said it was delivered but I never received it. When I contacted customer service they kept giving the run around. Worst experience ever and I never received my order nor did I get a refund. Do not buy from this company. They are not honest!

Ordered item 11/29/22. Confirmation stated to be shipped 12/3/22. Never received. Never shipped. Contact Catherine's, wait until 12/24/2022, if not received contact them. Contacted again on 12/27/22. Replay: sent to warehouse 12/28/22, allow 20 days. Email of 12/29/22, refunded $15.75. I paid $23.41. They now state they never refund shipping. IT WAS NEVER SHIPPED. I want the item I ordered, I never requested a refund.

I have been a loyal customer for years in store and when they went online only.
BEWARE when purchasing from them. And make sure you read the fine print. If you need to return anything, you have a strict 60 days for returns, they don't care why. I even asked for store credit in lieu of a refund since I purchase from them often. She was rude and told me it wasn't going to happen. I won't be shopping with them ever again.

They charge you a $16.99 shipping fee and then they charge you another 10,99 service fee for returning an item and not exchanging it. This is one corrupt company do not spend your hard-earned money here they will take a third of your return. Not a happy but upset highly customer! PS The dress I got to wear to my grandson's wedding was irregular so this is why I sent it back. I was devastated. So I had to find another dress real fast. Still was not the one I wanted for his wedding but at the time I had no choice. It was a lot nicer than the one from Catherine and cost me half of what theirs was.

Catherine's we once knew is no longer. It's such a shame and very disappointing. There is absolutely no customer service…no phone calls, emails take weeks to be answered (IF they ever do). Shipping is extortion…. 19.99 shipping for order that takes 4-6 WEEKS to receive if lucky…God forbid they make a mistake and send the wrong product! I ordered something back in March and STILL haven't resolved the issue.

I recommend disputing your charge with your credit card company if we can not get satisfaction through the company. That's the only way to get their attention.
Our local Sarasota store was excellent…EXCELLENT customer service, great product.
I will NEVER recommend this company again if it remains the way it currently is operated. Such a shame.

Stay far away from this company I wished I read the reviews first. After a month of my order being placed I received my order with one of the items wrong. I now have to ship back the wrong item before they will ship out my correct item and that can take up to 5 weeks. Meanwhile I will have to pay for the item before I even receive it. No compensation for my trouble. Customer service is no help. I had called them 2 other times to check on this order and ask for a price adjustment since it did not ship. They would not make adjustments and the delivery was late.

The person blamed PayPal for the it being the wrong address. However, PayPal had the right address. They refused to ship it out to the right address when it is returned. They have told me "too bad," and that I am just out the $53.98. I will never do business with them again.

I used to love Catherine's. In the store and online. Since they merged they are no longer the Catherine's I knew. Two orders of mine are still not shipped, after two weeks. Talking to costumer service was a waste of time. I've sent an email, no response. I did cancel my Catherine's credit card, since I won't be shopping there again, glad I charged my MC instead. So disappointed.

I have been a loyal shopper for 10+ years. Since they went to online only, the service is deplorable. I am now on my third week waiting for the order to ship. After holding for 35 mins to speak with someone, I was told I can't cancel the order until I get it and have to pay $10 to do it - and they had no insight into the status of the order. Done.