Catherine's

When Catherines actually had stores it was a good place to shop, but since the have gone to online only they have gone to hell in a handbasket. I placed orders on 4/4/21 and 4/16/21 paying $18.99 and 8.99 in shipping. I recieved one confirmation letter for the larger order and the order clearly states to allow 1-2 for processing and 7-12 business days for shipping. As of 5/3/2021 I still do not have those orders. I called to check on them and was told one shipped 4/30 and the other 5/1 and to allow 20 days to receive the orders from the day they shipped as stated on the website. I pointed out the fact that was different than what my confirmation email stated and requested a refund on shipping since they failed to make their order processing and shipping time frame. The rep refused this request and so did the supervisor I asked to speak with. I was given an Executive of Communications phone #*******168. When you call this phone number you get a recording saying their hours of operations which are Mtn time and I was calling while they should be open, and then told to leave a msg. It is pretty clear this company is in financial trouble, doesn't care about it's customers, and will not honor what they state in emails.

Placed order on 11/19/21 paid 14.99 for shipping, received 2 items out of 3, one item is totally wrong, I ordered floral blue wide leg pants, elastic back with pockets, what I was sent was a pair of purple floral legging, no pockets no elastic back, called customer service spoke to Ana, I can reorder the correct pair and pay again, if I want express shipping I have to pay another 9.99, when I return the other pair that they sent incorrectly I would get back a credit on my card, Ana reassured me the correct pair will be sent I was still unhappy with this solution asked to speak with a supervisor I was told they are in a meeting, after I hung up I received a confirmation and I'm that confirmation it has the same number of the wrong pants they sent, called back Customer service this time got Ella she was no help as well, asked for a supervisor no one was available, she also assured me the correct pair will be sent, poor customer service, need more training. Afraid this will be my last order, not to mention that I was advised I was pre approved for a credit card? Seriously who would want a credit card when customer service is poor and the company can't send the correct pair of pants, first picture is the correct pair, 2nd and 3rd is what I was sent left my number for a call back let's see if that happens

They charged me
For back order item they said wasn't
On back order so then when I item ship because stuff was on back order they wanna charge me shipping for each item separate when I order all at same time after they lied then still wanna charge my card an when calling for mgr I was hung up on five times an never talked to mgr they sickening I hate I ever tried to deal with them never again who them item had price for 7.99 online they charged me 17 dollars an some change when you shouldn't even have to pay for shipping they steal from customers I hate this company filing complaint with BBB against them asap

I ordered 3 swimsuits ($217.86) on 6/26/23 for a cruise I was taking on 8/3/23. I received a "shipping confirmation" from FedEx on 6/28/23. I immediately checked the tracking and Fed Ex showed the label was created but they were still awaiting the package (not actually shipped). I periodically checked the tracking hoping for an update, but nothing changed. It never shipped. A couple of weeks later, I called to cancel my order and was told I had to wait 21 days to allow time for the package to reach me. So I waited. Around the 23 day mark, I called again and this time was told I had to wait 21 BUSINESS DAYS (almost 30 actual days) before they would issue a refund. So again I waited. I went on my cruise, kids went back to school, and I honestly forgot about my order until today - 9/5/23. I called customer service and requested the refund for a THIRD TIME. This time I was told that I was past the 60 window for a refund. I argued that I wasn't trying to return something after the 60 day window, they never shipped me anything, They refused. I escalated it to a "supervisor" and still nothing. They absolutely refused to refund me for products that they NEVER SHIPPED. I had no choice but to call my bank a file a dispute They are a HORRIBLE company. Do yourself a favor and order from somewhere else.

I purchased a pair of slip on jeans earlier this year and it took 3 months to get them. I realized when I finally got them that they weren't actually quite what I wanted and since you lose so much money returning them and decided to order another pair of the one I liked online. That was in the middle of June. As soon as I ordered them I got an email saying they were backordered until the end of October. Ridiculous, but I really wanted them. Today, 3 months after I ordered, I received an email saying they cancelled my order because my bank had dropped the pending order because it had been sitting there so long! I then called to ask "what on earth" and asked if I could go ahead and reorder and they said sure. I asked if I would I still get it in Oct, NO, IT IS ON BACKORDER UNTIL THE END OF DEC. WORST COMPANY EVER. Of course I told them to forget it.

I ordered on line after being told on the phone I would have clothes in 8 business days when I ordered then ordered and it was months before I would get them called called right then and canceled I told the pending charges would be taken off my card in 5 days called back 5 days later and was told 10 to 14 days it's been over a month and still they have not taken the pending charge off. I do not recommend this place to anyone and I'm calling the BBB and my attorney General I want my money back $#*! wipes

I was added to something that cost me $18. They were very friendly cancelling. Then I get a refund check for $2. I am so tired of fighting with them.

10 minutes after my order went through, I received pornography on my text messages, and a phone call from scammers telling me "my Amazon account someone purchased an iPhone 11, then she said 12, then 12pro. I've lived in the same state my entire life, but asked her which Amazon account was used, Anchorage, Houston or Miami, as all those cities were within 10 miles of me. She was so smug, and told me it was the Houston, Alaska account. So I told her to call the city office in Houston, Alaska and ask for the Deputy in Charge and he can help her.

Other than my account at Amazon and my Walmart subscription, no other business has my information.

I then called Catherine's customer service to get ahold of an IT person. I told the woman that answered I need to speak to the IT Dept and she stated "I only answer the calls for Catherine's orders, not Eighty Avenue. HUH? I asked her to please transfer me.
Next lady answered, I explained the situation and she says "I don't handle Walmart. I told her I used that as one of the 2 stores that have my phone number. She told me she wouldn't know where to send me. I asked her for the department that handles computer problems. She was so sure I was calling the wrong phone number, and that there is no store they work for that sells computers. I asked if she was in the US, she assured me she was, But she had no supervisor available, and when I asked about the static on the phone line, she stated that was the bosses listening in. I hung up, cancelled the order and reordered from a company I trust.

Ordered on 3/29/21. Never received any further emails on order. Cant get intouch with them. Put the store back. No more orders from me.

These people are just awful. Recently they have decided to demand money from my 85 year old Mother that she does not owe them. Her account does not even indicate what they are demanding and we have the copies of the checks she sent these jerks for payment of anything we kept. They also fraudulently reported her to a credit bureau for crap she does not owe. Two women from Catherine's keep calling our house and demanding money like they are the mob or something in a very unprofessional and unfounded way. One creep will whisper to the other creep while they are on the phone. The quality of the clothing is crap. We returned about 95 percent of what we ordered and only kept two items. Please do not ever buy anything from these people. I think they are crazy or on serious drugs. You don't need the hassle or the crappy clothing. Thanks to them now we have to do a bunch of work to straighten out how they messed with Mom's credit. This business and the people in it deserve to fold.
Update for this: Catherine's decided to report my Mom to a debt collection agency for over $500 that my Mom did not owe them. I spoke with the collection agency who conducted a 90 day investigation into Catherine's. Catherine's is such a con that they could not provide any proof that my Mom owed any money. The debt collection agency dismissed the debt and sent a letter saying that my Mom is not responsible for the debt that crazy Catherine's tried to collect. I'm not sure if they reported this to the credit bureaus but we plan to dispute anything involving Catherine's and send them copies of the letter about the dismissal of the debt. It's hard to believe that Catherine's rode this lie and con game so far as if they believed it.