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Cbazaar

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Maryland
1 review
5 helpful votes
Follow neha s.
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I wish I could give them 0 stars. I ordered a saree from then about two weeks ago. Immediately after I placed the order, I cancelled it because I no longer needed it. I called to cancel and explained that I no longer need the product as the event I bought it for got cancelled. They assured they would cancel it and refund would be issued. I also sent an email so that there was no confusion about when I sent the cancellation request. Five days later, my order still hadn't been cancelled and I kept getting these emails asking me to submit measurements for the blouse. I called them again only to find out that they hadn't even approved the cancellation request because "they were trying to get in touch with me to talk me into not cancelling the order". I thought it was really abusrd because I had clearly told them that I didn't need the product. After a long discussion, they finally agreed to cancel my order. You guessed it right- they still haven't cancelled my order and god know how long the actual refund process is going to take. I emailed them multiple times and I get the same "Your order will get cancelled within 24-48 hours" message. I don't think they have any intention of refunding my money. They are probably holding their breath thinking that I will eventually give up and stop following up about my refund. If it was a small amount I wouldn't even bother that much but its $150 down the drain. Please stay away from this company, try Utsav or Mirraw, my relatives have used them and don't seem to have an issue with them. I was thinking of complaining to Better Business Bureau but looks like they are based out of India. Before, spending your hard earned money here, please think a dozen times. They have terrible customer service and are basically thieves.

Date of experience: January 31, 2018
Sonia M. Cbazaar Rep
over a year old

Dear Neha,

It's extremely disheartening to see this happen with you! Accept our sincere apologies.
Our team has been constantly trying to reach you for the past 3 weeks however we have been unsuccessful. Kindly let us know the best time to reach you in order to approach you for the explanation and acknowledging the miss happened.

We therefore want to delight your experience with Cbazaar and hence would like to reach you for the same.
Feel free to call us or email us to care@cbazaar.com. Also note that the order was cancelled as per your request and the order value was successfully refunded in full back to your card. Find the transaction id for the same: ch_1BmaPxJSgNCWX74mBeTFqOrQ

Warm Regards,
Team Cbazaar

Austria
1 review
0 helpful votes
Follow Nirupma B.
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Exilent
August 18, 2017

Buying since 2009. Allways have the best product. Nice saries, plazzo, western dresses r really very good.

Date of experience: August 18, 2017
Sonia M. Cbazaar Rep
over a year old

Dear Nirupma,

This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar

New York
1 review
0 helpful votes
Follow Jay J.
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Beautiful products
January 6, 2017

I like their products a lot. They have a wide variety to choose from.

Date of experience: January 6, 2017
Sonia M. Cbazaar Rep
over a year old

Dear Jay,

We greatly appreciate your wonderful feedback. This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar.

Pennsylvania
2 reviews
7 helpful votes
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My salwar kameez is beautiful :) turned out great, fits great... i'll be wearing it for Eid.

Date of experience: November 6, 2010
California
1 review
5 helpful votes
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Ppl don't ever buy from Cbazzar. They are not reliable and rip u off.

Date of experience: October 28, 2015
Florida
3 reviews
20 helpful votes
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Product quality and customer support are very bad, they don't respond on time

Date of experience: April 15, 2016

Overview

Cbazaar has a rating of 3.6 stars from 249 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cbazaar most frequently mention customer service, online shopping and good quality. Cbazaar ranks 7th among Indian Clothing sites.

service
39
value
40
shipping
39
returns
23
quality
38