Chadwicks

Received a dress, decided to return, poor fit. After the $39.99 price of item, $3.74 tax (ok) then added $11.99 shipping and handling, $1.50 carrier surcharge, and then will charge $10.95 to return. Never will shop with Charwicks again...will use reliable vendors with free or better shipping policies

I had two representatives to lie to me. I talked to a representative on 04-18 24 about the shipping fee was too high. He said to me, I would give you a refund of 13.49 shipping fee as a one time courtesy, so on
04-23-24, I called again to follow up and another representative told me, yes I see in the notes you're going to get your refund. I called again on 04-30-24, and spoke to another representative, she said nobody processed a Refund. Both of Chadwicks representative lied. Also I ordered a rose color top, it looked pink when I received it and the representative said it would be 10.19 to return it. The top cost 18 + dollars.
I do not recommend this company to anyone.

I attempted to order several items from Chadwicks until I noticed $15.49 in shipping charges. NO THANKS!

Stay VERY far away from this company. They will charge you a $14.95 "VIP" charge and not give you online options to cancel or send you an email of any upcoming charges. Customer service is useless. DON'T shop here!

Many years ago, you could find the occasional cute outfit in the Chadwick's catalog, although even the size small was always too big on me. Today, the company's inventory seems to be exclusively marketed to old women who want to look dowdy. The clothes look either virginal or matronly. They lack any shape, every dress looks like a bag on the model, and good luck finding one that stops above the knee. The colors are mostly pastel and sherbet colors, very little back. I may not be 20 anymore, but I am not ready to dress like a frumpy soccer mom or old religious zealot. If you're like me and you want to look hot when you go out with your friends, hit the gym or sprawl on the beach, enjoy wearing the latest style trends that showcase your figure and black is your go-to hue, don't even consider giving Chadwick's a first glance. Matrons, on the other hand, this catalog seems to have your name all over it.

Placed an order February 2,2022.
Regular processing says 7-10 business days to receive (should be overnight at the high cost of shipping).
Still order has not been received. Tracking via their FedEx tracking number, the package is on a very slow truck evidently. The package has gone from Maine to Pennsylvania in 17 days. Can't wait to see how long it will take to arrive on the west coast at this rate.
With the high cost of shipping a "value" item is not a value.

Support local companies, stay away from this online business.

I returned an item for an exchange. Never heard from them. Three months passed. I wrote three emails to them. No reply. I called and could not understand the person on the other end because of the poor connection. I presume it was in another country. I called again to find out my exchange had NEVER been processed but treated as a return. I told the person that I now did not want to make another order and I was done with Chadwicks. The customer service is truly terrible.

I ordered two items from Chadwicks and was charged to ship each item. It's much more economical for me to shop online at Macy's and pick the item up at the store. Why purchase clothing items from Chadwick's when I can get name brands on sale at Macy's cheaper, and they fit better? I purchased this dress and was never able to wear it as it didn't hang evenly. Returning items to Macy's is less stressful. I wouldn't waste my time again shopping at this company.

I placed an order with Chadwick's. I received an email on 8 March 2019 telling me the order had shipped. As of this date, I have not received it. Customer Service--and I use that term very loosely--tells me that they can't issue a refund without a claim number from the shipper. The shipper tells me that they can't give me a claim number because Chadwick's did not insure the package. Exactly what Chadwick's did with the $12.00 shipping and handling fee is unclear. How I wish I'd read all these negative reviews about their lack of ethics.

Will never buy from Chadwicks again. Ridiculous charge for shipping in comparison to other online retailers. After being overcharged for shipping, one item did not fit and had to be returned for credit. Chadwicks deducted $10.95 for the return shipping. On top of that was told it would take 4 to 6 weeks for refund.
The shipping to and the return shipping constituted almost 64% of what the item sold for. Check the reviews - they have a rating of less than 2. Pathetic!

I placed an order on 9/1. I paid extra for expedited shipping because they are usually slow. It shipped on 9/6. One main item was backordered. I requested an update via the website with no response. The process does not work well. I finally called on 9/15 and was told I can expect it the end of December. This is completely unsatisfactory. I would never have placed the order if I had known this was the case. Now I will certainly be very hesitant to ever place another order with Chadwicks again due to poor communication, less than honest practices and unhelpful customer services.

Prices are good, and lots of nice specials. I've ordered many times and had no problems with delivery, returns, etc. Another huge plus is that they carry a lot of non-standard sizes, like tall pants, wide shoes and such. Nice selection too.

The reason I did not give it the top rating is because most of the things I've bought and used regularly, like work clothes, fall apart after about a year. Hems come out, zippers break, buttons pop off, fabric gets snaggy. In other words, it is poorly made. I would rather pay more for something that's better quality.

Been buying clothes from Chadwick's for about 20 years. Lately I find that shipping is way too expensive. They offer discounts and coupons but they tack it all back with shipping. Example a pair of sandals after $15 coupon came to $19.99. Then comes the shipping and tax and my savings is a total of $3.00.
TJMaxx here I come.

Shipping and return costs high. Ended up spending almost 1/2 of the cost just to return it because it wasn't as expected or didn't fit. Understand a business can't do things for free but if online is going to be the future be prepared to pay for those things you usually leave behind in the dressing room at the store!

Today I received a partial order from Chadwicks. The Ruched Waist Knit Midi Dress was too large through the shoulders and too long in the waist. The Comfort Waist Pull-On Bootcut Jeans had no give in the waist so were difficult to get on, then they were too short in the rise so sat like hipster pants. Not just below the waist as advertised. I tried to cancel the rest of the order, only to learn that it had shipped today. When I mentioned that their sizing should be consistent, I was transferred to "head office". After waiting on hold for several minutes, all I got was another support person (sounded like they were also from India) who was no further up the food chain than the original person I spoke with. What a waste of time. I think what bothers me the most is that I paid for shipping to receive the items and now I have to pay for shipping to send them back. I've spent $40 for nothing. I will NEVER shop from Chadwick's again.

I placed an order close to $500 dollars. I received a letter of cancellation. Reason: My Apartment Number was on the line before my address. I don't understand how their letter could reach me but my order could not. Makes absolutely no since. Guess they don't need the money.

Held up my order due to Initials weren't right on an Amazon Card. Then gave them American Express and made sure all was perfect. Now 10 days later on a 2 day rush order I paid for its still sitting there not approved. Customer Service said I have to speak with Main Office to release my order. Can U believe? Im in CA and they are only open 9-4:45 Eastern Time. This is the very last time I will buy from them and may cancel my order.

I bought a few pants and they did not work out for me so, I returned them. They charge you for all returns and they do not specify this info. They charged me $31.92 for returns on my items! This is insane! I will NEVER purchase from Chadwick again. Terrible. They are in business solely from making money on returns. I wish I could give a zero star.

Ordered a blazer online 10 days ago. Received a confirmation that I would receive more information within 24 hours. I did not. I called this morning and was sold the system was down and someone would call me back. I did not receive a call and called back 5 hours later. System still down. Asked for a supervisor. Did not get one. Asked if there is any other way to check or does their entire company crumble when their system is down. Was told that there is no other way. I asked when they expect the system to be up and I was told that they "don't know the DATE or time". Both phone calls were clearly overseas because I had to spell my last name several times (it is not difficult). I asked if they were going out of business - sure feels like it - was told "no".

This company is shady. Don't by from them. If you go on their website and they offer a "rebate" they are really setting up your bank account for monthly debits that they think they are entitled to. Sorry in my book this fraud. Don't order from them online, don't order from their catalog. They are a ripoff.

I had a merchandise credit from Chadwicks of Boston. Customer Service refused to honor it as they bought Chadwicks of Boston a couple of years ago. They say they have nothing to do with any credits or prior orders. Apparently they bought the name only but not the "good will" of the customers.

I will never shop with Chadwicks again. Ordered a pair of shoes and they are too big but because they were on sale I can't even exchange them I have called about 4 times and have been put on hold forever. I tried to get a supervisor but never happened. I will NEVER shop with Chadwicks again. Used to be a good company to do business with.

Nice clothing but high on shipping and handling. And forget a full refund if you have to return an item even if you pay for shipping and handling of returned item. Won't be purchasing any further items. What a Rip off!