Chadwicks

I have ordered clothing several times from this website. The prices are good, the clothes are decent. The clothing isn't going to last you for ten years, but the prices aren't too high so you won't feel ripped off if the sweaters are a little thin. The clothes are pretty nice looking. If you shop the clearance section you can get some really good bargains, and the shoes are really fairly good. I've never had any problems with returns or questions. I would recommend this site.

I will never shop with Chadwicks again. Ordered a pair of shoes and they are too big but because they were on sale I can't even exchange them I have called about 4 times and have been put on hold forever. I tried to get a supervisor but never happened. I will NEVER shop with Chadwicks again. Used to be a good company to do business with.

Back in the day (early half of the 90s) I was able to buy many items from Chadwick's for both office and casual wear. The quality was good and the sizing was predictable. I don't really remember shipping charges, but I suppose my lack of memory indicates they weren't awful. I'm disappointed to see these reviews. (I had to pick a star rating, just so I could write this.)

Chadwicks charges you not once, but twice, if you have to ship an item back that doesn't fit or you don't care for! I spent $42.00 for a pair of pants, my refund was $26.49 and I used their lable to ship it back! Buyer Beware of shipping charges!

Website says order will arrive within 4-7 days of placing the order. My order says it shipped today, 6 days after placing the order, which means I won't get it for another 5 days. I sent an email to customer service yesterday and they replied "so sorry for the inconvenience. " I will never order from them again. Waste of time.

Items will not ship as described and yet they will not let me cancel despite the items not having left their warehouse yet. Basically their stance is if your order is confirmed, it can't be cancelled despite it not being shipped weeks past the order date. Buyer beware!

After waiting for months for a refund on items I returned, I was just told they changed their computer system so they have no information and so I would have to submit all bills, receipts, etc. in order for them to RESEARCH the issue. Very frustrating.
Even though I kinda like their stuff I won't be ordering from them again.

Never never ever would I purchase another item from this totally mismanaged company trying to return item n trying to communicate with people from the Philippines was stressful. I recommend u stay away from this company. Wish I could rate a zero!

Very dissatisfied with the shipping time. Ordered on the 20th of February, didn't ship until the 25th and it's now the 8th of March and the package is still several states away. The slowest and most expensive shipping I have ever dealt with. $15.00 shipping charge, two weeks and still haven't received my order. After reading the other reviews I'm concerned about quality. Buyer beware I suppose.

Tried to cancel my order within 5 minutes after seeing the ridiculous shipping charges and extra charges for Covid-19 and no answer from customer service. Keep getting recording to go online but of course no reply until after they shipped item and charged me multiple shipping charges. Finally got ahold of someone and guess what they couldn't speak good English so all said so sorry and hung up. Buyer beware.

I have been trying, UNSUCCESSFULLY since March 2011 to get my refund of $114.21 from Chadwicks for some items I returned. I was told, a number of times, that the items were in the process of being shipped. Then after calling back 4 times I was told my order got lost when they converted over to a new system. I was then told 3-4 times that my check was in the mail. I contacted the Mass Attorney Generals Office and the Better Business Bureau of Mass Bay and added my complaint to the list of the customers who are struggling to get resolution. In mid-July I find out the company is going through bankruptcy proceedings and that I'd have to wait an additional 45-60 days before they 'can get back to me.' Surprisingly last week I received another catalog in the mail from them. It's sad that they can keep my money and cry broke, yet continue to send out catalogs.
Save yourself the frustration. Don't order from Chadwicks!

I recommend the website of SaleBridalDress.com because chadwicks.com
Was so terrible. And I was disappointed with the dress buying in this shop of chadwicks.com. The size was wrong as well as the color. But SaleBridalDress.com did it better as these problems. I recommend.

DON'T WASTE YOUR MONEY! The forms needed to fill out free shipping never work - meanwhile, you are charged nearly $15 PER MONTH - and don't get ANYTHING in return! STEER CLEAR and use a reputable retailer with free shipping for better quality merchandise!

After over 20-years buying from Chadwick's, we (my wife and I) ran into an issue. A simple issue that I believe could have been settled with SOME customer service. Apparently Amy was having a bad day so, after our conversation I canceled my account, I have sworn never purchase anything from their store again. If you are thinking of purchasing an item from Chadwick's or plan on opening a credit account with Chadwick's, I would HIGHLY recommend you don't. Shop somewhere else.

Like a fool I keep ordering from this company because they have tall sizes. Every time I do I get the run around. I always have to call and verify my credit card. When I do I get told you will receive your order within 7-10 business days … but wait … when I placed the order all my items were in stock … to continue…so I never get my order and when I call back to find out where my order is I have to verify my card again … at this point EVERY time I lose my cool and blow up. Now my items are out of stock and I sit on back order for months until I end up canceling it. I hear them typing when I call, probably noting my profile that I am a raving witch and all they say is "I'm sorry". NO YOU'RE NOT! Stop putting customers through crap when they're trying to give you money! I feel like I have to beg them to let me spend my money. Their service is horrific.

Back when I needed matching blazers, they had a couple in stock. I had ordered a couple one time but the shipping took a while. It wasn't a bad experience, I should have just ordered it earlier but still I wouldn't see it as a negative experience since I always got what I wanted. It fit me perfectly and I would buy from them again.

I ordered from Chadwicks a bathing suit on January 27th 2023. It arrived February 8 which it was a wrong size. I was charged $68.33 for the transaction. I just called on March 14th to be told the form I filled out, the time to return the item for a larger size was never recognized, I was never notified the new suit I requested was not being process, a refund on my card for $43.29 was sent on February 28th. Where is the other $25.04? Does it indicate on the order form that they would charge the customer a "shipping fee" or what ever they choose to charge a customer for literally doing business with this customer? If I had not chosen to call this company and point out the difference of what they absconded with, the $25.04 I would never would have even noticed. Very disappointed and wonder who else they do this to. Terri Meyers *******125

I love the items from Chadwick's but the company is not worth the hassle and run around. The customer service is horrible, received a gift from my SIL and it was pretty but way to big. I called customer before I shipped it back as I did not want my SIL charged for the return, they said I could pay to ship it back, ok AND they received it and it is still not processed. When I called to inquire I was that I would have to give the credit card information to have it shipped back out… it was a gift I do not have that information. I was told that is our policy and there is nothing else we can do. So now I have to tell my SIL to check her credit card statement to ensure she was credited, which means another good deed gets punished because Chadwick's is incompetent at hiring individuals that can do the job. I will not longer shop with this company as if you do not get the right size the fist time, good luck getting a return.

Beware, don't buy from Chadwicks I have been buying from Chadwicks for approx. 15 years and have always been happy with the quality and style. Chadwicks advertises that they are back better than ever which is a lie. I bought pink corduroy pants even though the company drastically increased its prices, charges a $1 Covid surcharge (what the heck is that?) and on top of that charges excessive shipping. A $44.99 item ended up costing $61.54. I was willing to put up with all that just because I really liked the pants (I haven't received them at the time of this review). I won't buy again from them because during checkout, an offer to become a VIP Club popped up. Thinking it was an invitation to receive offers, I clicked on yes and to my huge unpleasant surprise, I had been tricked into a $14.95 per month membership (with a trial period) where I can buy from other companies with a minuscule cash back percentage and $10 off shipping rebates or free shipping - I am sure with lots of strings attached!. And anyway I can buy directly from these companies (like Target where I can buy online anyway without having to pay any fees and I can pick up my wares at any of their stores. Has Chadwicks sunk so low that now they need to trick customers into needless and deceptive memberships? Because they surely do not tell customers upfront what this VIP membership is about. I'm actually thinking about filing a deceptive trade practices claim with the Attorney General of Texas.

DO NOT USE THIS COMPANY. They cancelled my 1st order without notification. Reordered with 2 day delivery. Did not receive my order within the 2 days. Contacted Chadwicks again and they then told me they sent a letter stating they need more information. I told "Lilia" (which I know was not her name) I did not receive letter and why was I not asked when I spoke to her on 11/27/2022 the additional information. She would not answer. They were more than ready to take my credit card for their so called VIP. It didn't take very long for them to charge me for it, without verifying it was me. Requested to speak with supervisor and they were not available to speak with anyone. This is not the Chadwicks that I have bought from before. I recommend that you stay clear of them. There are plenty of clothing stores that know how to treat their customers. My first order number was #K******* the reorder was #W*******.

I GIVE ONE STAR because there is not the option to give ANY!
TERRIBLE CUSTOMER SERVICE. I have been enrolled IN their VIP PROGRAM and NEVER, EVER, asked for that! They have been charging my bank account for TWO MONTHS! I HAVE SENT already two messages asking them to STOP that. NO ANSWER! This is not HONEST from CHADWICKS!

<------------------- I wrote the above review about an hour ago!

I have FINALLY talked to them today after many intents! They promised me to unsubscribe me from the VIP program, and refund my money.
WOW, t it was a hard task!

Do not purchase from Chadwick! The quality is NOT the same as the previous owners and they are UNETHICAL. They applied an unauthorized enrollment fee to my card more than a month after l received an order that I tried to cancel BEFORE it shipped. I really wish l had read the reviews first. BUYER BEWARE!

I ordered 4 products for my wife that showed as available on their website, on 12/12/2020.

ON 12/14/2020 I received an email saying all 4 were now on back order.

On 12/19 I received a package that was supposed to be large tall leggings, but in fact was a size 14 tweed skirt, 4 sizes too large for my wife as she is 5'-10" and size 10 bottom and it is crappy quality on top of that!

I call them, they agree to overnight me a new set of leggings, but the other stuff is now on back order until FEBRUARY then while on the call they said it is on back order too so what was shown as available, that I payed 2 day overnight shipping on is now not available at all!

They said they'd refund the first charge for the wrong item and shipping, then in February or March if the other stuff comes in send it then.

It is not the end of the world but shorting my wife these 4 items for Christmas is wrong.

We will not use Chadwicks again, as they would not even offer a 50% refund on the products being so late.

In this time of Covid, I am blessed to be working and healthy, but companies like this that screw over customers should go out of business as they do not deserve to exist.

What they say they shipped was black leggings and it is a tweed skirt! Look at the picture!