Cheap Caribbean

Sorry for the late review. Unfortunately, I had 2 unexpected deaths and did not have the opportunity to do a review earlier. Luxury grand Bahia was the worst hotel ever. Safety and security should always be a primary concern for all travelers. However, during my stay at the Luxury hotel, I felt very unsafe.

My stay at this hotel was from 8/11-8/28. On 8/13 my first bad experience occurred when the door did not open, I called the front desk and security personally came and checked the door and assured me everything was okay.

On 8/14 while I was naked and laying in my bed, 2 girls walked into my room. This was a very traumatic experience that only increased my fears and anxiety about being alone. I called the front disk along with the manager and I was reassured that it would not happen again and they moved my room. However, I was very confused about how two women were able to enter my room! When you check in, you are supposed to be escorted to your room by a bellboy. After the room changed, my stay became even worse.

My key malfunctioned on numerous occasions which was a major inconvenience. About 4 more times after the malfunctioning, I was offered another room but at that point, I was over it and I declined. I just wanted a room with the property security system in place. The hotel does have phones in the hallways so u can contact the front desk for emergencies, but good luck waiting for someone to pick it up because you will be waiting until your check-out date. Due to the malfunction of the phones, I had to physically walk to the front desk numerous times to get a new key which is about 10 mins walk. Can you imagine going to dinner to have a few drinks, go to a show, go back to your room and then leave your room to walk an additional 10 mins to go to the lobby! I did have the pleasure of meeting with the manager, Mr. Bowen, 2 times and he reassured me that it won't happen again, which was not the case and the issue was never resolved. As a complimentary gift for my troubles, I was offered 1 spa service in exchange for signing a non-disclosure agreement! This was my first solo trip and because of Luxury Grand Bahia, I would never do that again. I'm writing this review to warn other single ladies who are traveling alone to take care when staying at this hotel. I also have an email from the Manager discussing my experience.

I asked cheap Caribbean to change my hotel to another hotel within the same price range or I would pay the difference during this stressful ordeal and was denied my request.