Cheap Caribbean

I had such a horrible experience with them. Not only do they hang up on you, but they vehemently refuse to refund money owed to me. I am an Attorney and former customer—I will be taking swift action. If anyone has experienced unconscionable acts from this company you should contact me or an attorney. I'm at: info@ clarklawfirmtexas.com.

Due to the inclement weather at the destination (no running water, no power) we left the hotel early.
Hotel promised the full refund, Cheap Caribbean confirmed the same by email.

After that I have reached out to them a dozen+ times (email and phone calls) right now on hold it says the wait is more than 60 minutes...

I am not seeing any promised refund for almost 2 months, terrible customer service!
Will never use them.

We booked a vacation through them in 2020, which was cancelled. They initially gave us our full travel bank then later took away the flight credits. We have been trying to resolve for 6 months and they agree we are owed flight credit but never are able to resolve, always have to call us back, but never do. Wait times for customer service are always at least 1 hour, have been days.

Do not trust what is written on website they don't mention about restrictions. So if you are ready for pay more have fun. Also customer service is sucks. They can't solve problems. Yes you can reach someone for lose your time not for solution. Chat, calls, emails... we tried all but nothing worked and all our fault is trusted their website.

I book through this site and it was the worst choice ever. The hotel didn't have hot water the ceiling was leaking the food was bad. Not American friendly no one speaks English. The excursion where not up to my cleanliness level. The gave us used mouth pieces even though covid19 is still put here. I have a 400 dollars credit that I will not use because I will never use the company site again a totally waste of money

We booked a trip yo Jamaica for our honeymoon over 6 months ago. Now all of a sudden everything changed. They booked wrong flights. On wrong dates. From wrong locations and are now refusing to refund us the $3,500 that we have spent. I am an attorney and I am stating clearly that their actions are illegal and in violation of US laws. There will be lawsuits filed. STAY AWAY!

Don't ever go through Cheap Caribbean! We had to cancel a trip for December 2021 because of in unforeseen circumstances…but rescheduled for February 2022. We are only receiving less than half of our refund only if we schedule another trip by April 2022. I give them minus 10!

That was not our choice by the airlines. CC said it would take up to 90 days to get the refund and it is now March 2022. Still nothing. Online customer service is not helpful and directs you to call. Calling toll free number automatically disconnects you and has for the last several days. Used them so many times in the past for years and this is just awful. Will not be using them again.

I booked my vacation last week for 3 nights and Jamaica. I realize after a book with flight time that we are only there for 2 nights. I called Cheap Caribbean back to add another day and they did not help! Sad way to kick off my birthday!

Cheap Caribbean has made the last six of my vacations a breeze to book! I tried to price check with other sites and was very frustrated with the misleading and hard to navigate format of the others. My soon to be wife and I will continue to use Cheap Caribbean for all of our escapes from the Wisconsin winter hell for many trips to come!

Very poor customer service, They are looking ways to take your money and then never pay back. They gave my future credit although I cancelled reservation within few hours of booking it by mistake. There is no way to use the future credit automatically, you have to call them to use it and no one reachable.

Cheap Caribbean web site is very easy to surf and book a vacation. Prices are very competitive. We have booked thru their site many times. No problems with Cheap Caribbean. Service has been top notch.

Every single time I call to ask a question it's always a different answer. I am so confused with my future credit and what I can do with it because of how many different answers I've gotten from them. Will never be booking with them again.

We have booked five trips with cheap Caribbean.Our travel voucher expired in December. We were able to use a flight credit but unable to use our travel credit. In April I get an email stating it had been extended until June. With both of us working full time we are not able to use it. When we booked these trips, we booked with two other couples. We spent a lot of money with this company and it will be our last. I hope they enjoy the approx $2600. 00 they stole. We will never use them again. I don't like writing reviews but It's not right that they keep my money. They can't be trusted

My trip on 8/18/2023 to Dominican/ Punta Cana was cancelled due to bad weather. Customer service said it would take 25 days, however Till this date i have NOT received my money back. I called again today just to find out they NEVER issue my refund. It sucks that i'm paying interest on my credit card for cheap caribbean to hold my money. Cheap Caribbean is the worse to book with. They should not be in business. I would NEVER book with them again.
Upset customer

I booked a simple 4 day 3 night getaway during the week, unfortunately me and my wife were expose to covid-19. We made the HUMANE choice and decided not to get on the flight to Mexico. Prior to making this decision we tried reaching out to Cheapcarribean and we could not get in contact with anyone until the day of the trip. Flight left at 8:50 and no one answered till 9:00am. I DO NOT recommend this agency, if you don't mind losing your money or if you don't care about possible spreading a virus and let them deal with it, then by all means. You'll find better deals on Priceline and Booking.com

This " monopolize company", including Apple vacations, Cheap, Caribbean, and others, selling overprice packages for the resorts that do not provide even decent food and stated entertainment. When I asked for the refund, they promised one amount, but then they gave me just pennies. Go to Expedia. They are more decent.

I booked a trip with this group in April. It was cancelled due to COVID. Purchased travel insurance so was assured a travel credit of $2700 when I re-booked trip 11/6 for a January departure date. Was told on 11/6 credit would be issued in 30 days or less. We are now just 13 days from departure and no credit has been applied. Customer service, if you can get someone on the phone, has been terrible. Reps are rude and talked over me during conversation, plus promised no resolution other than "ma'am, your credit will be issued". No date, no explanation for why there was a delay, nothing. Would absolutely not book another trip through this group.

Nearly a month before our scheduled trip, our daughter's doctor advised not to go due to medical concerns. I was on the phone with a customer service representative who hung up on me 45 minutes into our conversation and then I find out the next day from a different agent (who had told me I'd receive a travel voucher) that we would receive $0 in travel vouchers. I've been told so many different things by the agents and am walking away losing 3,000 dollars. They wouldn't even let me gift the trip to a family member.

Beware when using future travel credits and if you pay more money to them to upgrade to a better vacation. You don't get back your full credits after different agents tell you different stories. Cheap caribbean is truly cheap to their customers. For people looking for a good deal becareful they are a lot to deal with. Poor customer service with their long holds and unreliable company. If you book with them be prepared to spend days on the phone with them. I have calls up to 4 hours dealing with them. Finally I told them my email proof (see below) they said agent misinformed you in writing. What a joke, they are looking for a lawsuit from many customers.

I booked a reservation to santo Domingo for three days. I paid 419.00 for a resort that it was not what I was looking for. There are two resorts starting with same name, so I got the wrong one. When I realized that I wanted to cancel or to be transfer to closer one where I could take my mother for mothers day. It was a nightmare. They refused to transfer me to another resort and cancel reservation they charge 50% off of what you pay. They offer what they do not have. They have resorts with poor quality services only. Transportation to the airport never showed up. A day before I called many times to follow transportation arrangements but it was a waste of energy and money. They did not care anymore after they got your money in their account.

The keep giving me the run around after I presented the correct paperwork. Then I presented its something else. My passenger passed away I presented a death certificate first we will make exception to give u full travel credit. I say can I just change the name yes let's us sent certificate to hotel n airline now its been 2 month. Trip in February wtf... never use them again..

They refused to give us any kind of refund or credit to reschedule a trip even after we spoke to multiple representatives explaining the family reason for why we could no longer travel out of the country.