• CheapOair

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CheapOair

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Overview

CheapOair has a rating of 4.2 stars from 8,913 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair most frequently mention easy process, many times, and seat selection. CheapOair ranks 2nd among Tickets sites.

  • Service
    2369
  • Value
    3009
  • Shipping
    2785
  • Quality
    3088

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.5%
Positive
2,698
Neutral
165
Negative
220

Instant Feedback

227,232 reviews

204
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How would you rate CheapOair?
Top Positive Review

“Good service at CheapOair”

Grace J.
9/8/24

I have used CheapOair for several trips now. I have learned overtime that there will be no changes after 24 hours and that it is advisable to have travel insurance if something untoward should happen to prevent my trip from going forth as planned. That being said, I always get the best Prices for travel at this site, so I mow use them consistently.

Top Critical Review

“Your latest still doesn't record time change and you...”

Mervyn P.
9/13/24

Your latest still doesn't record time change and you resubmitted my card after it said declined without notifing me. I then paid for the flight at the offices. So double mess. Now another amount has been deducted I think...you are confusing.

Reviews (8,913)

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Reviews that mention popular keywords

customer service (5918) credit card (1066) return flight (562) air canada (60) web site (667) booking process (505) booking experience (396) airline tickets (278) travel plans (168)
Thumbnail of user gracej462
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

I have used CheapOair for several trips now. I have learned overtime that there will be no changes after 24 hours and that it is advisable to have travel insurance if something untoward should happen to prevent my trip from going forth as planned. That being said, I always get the best Prices for travel at this site, so I mow use them consistently.

Reason I chose this business:

I like low prices and this is the place to get the best flight deal.

Thumbnail of user teresam2104
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I have used several other travel sites but, by far, prefer Cheap O Air. They have been able to get me booked on international flights when other airline carriers were unable to. If I could give them 10 stars, I would.

Thumbnail of user davidg7272
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Please give layouts of airports so that a passenger can find the gate for their connecting flight. I ended up missing my connection to Dubai in Montreal due to not knowing where to go. It was late at night and most of the service desks were closed. I called the airline (American) and I was put on hold by the airline for over an hour. This caused me to miss another flight that left that night. I ended up sleeping in the airport due to a large convention in town.
Also, my baggage was two days late getting to me. I understand this is an airline problem, but I just wanted to voice it.

Reason I chose this business:

I chose CheapOair because I have had good service with them and good prices.

Thumbnail of user kathryna564
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

I feel that charging for notifications on flight Information is ridiculous. That should be provided just like the airlines do. After paying over $700.for a.ticket, I am truly disappointed in cheapoair.

Reason I chose this business:

It was easy to book my flight and had the time choices I wanted

Thumbnail of user leathal5
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

My children and grandchildren live in Southern California so I always try to fly down from Oregon at least once to twice a year to see them. Cheapoair makes it affordable to be able to do that. I have been using CheapOair for over 20+ years and will continue to use for another 20+ more.

Reason I chose this business:

Because it’s the only one I use. Can’t imagine using another. We also go on international trips with the family (6 family members) Been to Hawaii, Mexico, Europe, Africa, across the USA and leaving for LAX tomorrow then off with our family members to Mazatlan MX on Monday. Don’t want to use any other service. Cheapoair is the best! 10 star rating.

Thumbnail of user joycev373
2 reviews
0 helpful votes
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September 9th, 2024
Verified purchase

I had already booked a ticket for August 7-14,2024. An emergency came up in Minneapolis. I had to cancel my trip, even though I wanted to reschedule I did not get a refund or credit. I was told "Oh, that money is gone" I would think twice about booking CheapO next trip.

Reason I chose this business:

Friend told me about it.

Thumbnail of user georgeo847
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

IF I have all my information it is wonderful to use your too free line. In particular Boyd from India was very helpful at 8 pm tonight.
IF not I've made my reservations thru your website successfully.

Thanks! Patty

Reason I chose this business:

My first trip to Las Vegas, with my son.
So sorry I tried to do it by phone, but I did not have all of my son's information on me... so I had to adapt, but I still got the flight that I wanted!

Service
Thumbnail of user ninag270
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

I absolutely love using CheapOair for all my travel needs! It's my go-to platform whenever I'm planning a trip. The website is user-friendly, and I always find great deals that make traveling more affordable. I've been using CheapOair for a while now, and it never disappoints. Highly recommend it to anyone looking for convenience and savings on their travels!

Reason I chose this business:

I absolutely love using CheapOair for all my travel needs! It's my go-to platform whenever I'm planning a trip. The website is user-friendly, and I always find great deals that make traveling more affordable. I’ve been using CheapOair for a while now, and it never disappoints. Highly recommend it to anyone looking for convenience and savings on their travels!

Thumbnail of user kerig153
1 review
0 helpful votes
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September 8th, 2024
Verified purchase
• Updated review

It was good. The price seemed to be changing a lot on other sites, so I found cheapOair to have friendly face with phone number to call just in case and I wanted to book before the price went up anymore.

Reason I chose this business:

Price seemed higher on other sites

The price changed too much too fast
September 8th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Price seemed higher on other sites

Thumbnail of user paulh3953
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Excellenet! EXactly what they promised they delivered. No complaints! Plus I got an immediate call after my booking to add insurance which i thought was a bit dodgy but in fact it was authentic incase others wonder when they get the call!

Reason I chose this business:

The price was right!

Thumbnail of user roseanns66
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Very good very easy to book and the accommodations are good. On my return trip, I hope the accommodations will be as well

I had a terrible experience with this booking. Didn't realize l had to confirm my flight 24 hours before. I was bumped off my flight. And and dragged all around the airport. Didn't get to Tucson until almost 12:00 midnight. Instead of getting to Tucson at 8:37 AM Tuesday morning, 20 August. Totally wiped out and disgusted.

Thumbnail of user sharah11
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

This has been a good experience for the prices for airline tickets. The 1 thing I dislike is the representative calling after I place my order. They try to up-sale and are so pushy that I have hung up with the representative 4 out 4 times I've placed my airline tickets.

Reason I chose this business:

It's a good deal on the airline tickets.

Thumbnail of user maf32
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

I was calling the agent to assist me because I was trying to have online check in today around 7am Aug 31 US time but they don't assisted my perfectly. My boyfriend noticed it so he said I paid for this trip on your app but you will just said we will contact the alaska airlines. They should assist us properly so after that my boyfriend told the agent so the girl agent assist us already. The agent maybe busy because we can hear noise from background maybe she's working remotely from here home

Thumbnail of user julien937
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Impressed i got a call after booking as i was upset that the "skip" to book a seat MADE me pay for a seat-the skip kept going back to make me book a seat. I told your rep and she put in a request to stop the seat booking to my card... we'll see! Very impressive. I would use you again just to get a personal call each time i book! Thank you.

Thumbnail of user thin60
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

As per my classmate's guidance, I book the ticket thru CheapOair service. This is the first time but I am happy with your service. It's fast, safe and convenience! I will use your service for my future trips.

Reason I chose this business:

My friend's advice

Thumbnail of user regiberta1
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

I recently booked a flight through CheapOair, and overall, it was a pretty good experience. The site has a ton of options, and I found some really great deals. The booking process was simple and straightforward, which I appreciated.

That said, there were a few things that could be better. The website felt a bit cluttered with all the extra add-ons they try to sell you, which made it a little confusing when I just wanted to book my flight.

All in all, I'd still recommend CheapOair for finding affordable flights. Just be ready to wade through some upsells and double-check everything before you confirm your booking.

Reason I chose this business:

Options and pricing

Thumbnail of user srinivasans15
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Was talking to an agent named Harold, while talking to him, at the end of the call, I got disconnected and could not get back to give feedback.

I am really thankful and really appreciate the help extended by Harold who was very friendly and helpful in doing the booking. I would like to give him the full rating for the same.

Reason I chose this business:

Just random online search

Service
Thumbnail of user baldomerov1
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

So far I have not had any issues with nothing. When I've had questions I've always been able to contact someone I mean it's taken a while to get in contact with someone but that's expected every where. Thanks

Reason I chose this business:

I was referred by a co-worker.

Thumbnail of user fraymonc
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

I have several attempts to book my ticket, finally after the 3rd try it went through. It's a competitive price and very convenient to use.Overall, nice experience. Will avail this in my future trip. Many thanks.

Thumbnail of user sizalobuhled2
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Very good service except flight changes are far too expensive. Please relook into this. Can you also consider a user friendly assist service. I have been asking about Transit VISA FOR UK with no answers and if ia need one for this flight with a South African passport

Reason I chose this business:

My preference

Service
Thumbnail of user joaoc87
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

I am just kidding about I was worried I would have to sell a kidney to visit my kids! I liked the interface I was confuse by the offer of a different date but I figured out at the end and if it meeans saving, well it was a nice way to do it at the end I saved 100+ and to fly 24 hours later.

Reason I chose this business:

It was indeed cheaper!

Thumbnail of user milagrosr49
2 reviews
4 helpful votes
  • Send Message
August 22nd, 2024
Verified purchase

Very efficient and helpful!
Friendly snd very knowledgeable!
The first agent did not acknowledged my request for my trip itinerary! Val, the agent that I talk to now was very professional and agreed that he will sent me my booking itinerary printed schedules!

Reason I chose this business:

Recommended by my niece

Service
Thumbnail of user johnp8043
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Works like a charm! Excellent website with straight forward directions. I finished the booking with confidence that everything worked the way it was supposed to!

Reason I chose this business:

Straight forward access.

Thumbnail of user jacquelineb1304
1 review
0 helpful votes
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September 10th, 2024
Verified purchase
• Updated review

Experience was fantastic, I received all my necessary information right away. People I have talked to were very friendly and helpful and saved me money.

The man I talked to was fantastic he found me s better deal than I had found online.

Reason I chose this business:

Found it on the internet and decided to give it a try.

Service
Experience hass been great!
September 10th, 2024
Verified site experience
• Previous review

Experience hass been great! People I have talked to were very friendly and helpful and saved me money.

Reason I chose this business:

Found it on the internet and decided to give it a try.

Thumbnail of user mervynp9
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

Your latest still doesn't record time change and you resubmitted my card after it said declined without notifing me. I then paid for the flight at the offices. So double mess. Now another amount has been deducted I think...you are confusing.

Reason I chose this business:

By accident

Thumbnail of user dejaht1
CustomerService C. – CheapOair Rep

Thank you for your feedback. We have reached out to this reviewer regarding their concerns.

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From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

Business History

History of Fareportal

Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.

Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.

In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.

By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.

Fareportal Highlights:

Fareportal is one of the top 5 consumer-focused online travel companies in the United States

Fareportal is the number 2 online travel company in flight volume

Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide

As of 2019, Fareportal is generating over $4 billion in sales annually

Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process

Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites

Company Representative

Thumbnail of user kathim140
K M.
Typically responds within 2 days

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