Good things come when you use cheapOair. MY experience is always good.
It's good to do business with you because the good and fast response to my requested information
Quick and easy to schedule a flight with you all. The site was very easy to navigate.
Ok as far as I can tell. No issues with the process.
Very user friendly and nice selections on flights and dates to leave
I new to this booking and airline. Airline assistance was very helpful.
I new to this booking and airline.
Great I love it I hope to use this site again for future package deals for travel
Easy and friendly site and I always find great deals on it.
Great and easy booking experience! Will be my go to booking agency.
Nice and easy. Very uncomplicated. The software application is very user friendly
I booked the ticket my name on the green card ( my ex last name)
And time come I got the citizenships and I had passport name update to my current husband last name
And I called the cheapoair to change the last name and I explained to the agent on the phone with them for an hour
And the first guy said call the Korean air to change the name
I called Korean air and the lady said that she can change the name but the agent have to do it with them
Then I called cheapoair back and the guys said oh no can't change the name b/c the Korean air denied to change the name
I told him I had talk to the Korean air agent and they said they can change the name but have to be the cheapoair agent b/c they the one book the ticket
And then he said ok if you said so I will contact them ( Korean air)
For 20 minutes waited he told me he will tries to send them the passport
Update and will let me know
I waited for them and they send me to fee to change the name $200 if Korean air do it
I don't have any more email
And on the date to get on board I can't go with the lady delta air called in tries to help me change my name for one hour and half
I have to go home and buy another ticket $2000
So up set I called Korean air and cheapoair at them same phone called 3 party talks and I found out that the agent of cheapoair didn't want to change my name and claimed in the Koran air
I did feel so ground to be come a citizen of United States and its made me feel like a mistake to be come a citizen.
I missed the flight and I have to flight alone instead I go on with my husband and my son
I had books the ticket on this website and been a loyal customer but if I need help with a click on there computer they can't help me
And rude my vacation plan with my family
So far l always get the times i need and the prices!
Easy to use and a lot of flight options to choose from.
Good overall experience so. I got the booking i was looking for.
This experience was a good one overall. Final analysis, I did get the ticket I was searching for.
Very very good. I really appreciate your level of professionalism and courtesy.
It was very easy and I loved that it gave me a choice of flights and times.
Excellent! It was more like dealing with an agent face to face!
I figured out how to change my itinerary time for my trip.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews