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CheapOair has a rating of 4.3 stars from 14,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair most frequently mention customer service, many times, and book flights. CheapOair ranks 1st among Tickets sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
232,856 reviews
CheapOair consistently delivers exceptional service to its clients by offering a wide range of flight options, making it easy to find flights on dates that suit their needs. Their platform allows travelers to explore various schedules and pricing, ensuring flexibility and affordability for every type of traveler. This level of convenience makes planning trips both stress-free and efficient, whether for business or leisure.
I am not happy you have deducted $681 from on 21 august the money is on hold my bank cannot put it back in my visa account waiting for your acknowledge of receipt this has severely affected my travel plan please respond quickly.
Thank you its good i had a pleasant time with this service
I was looking for affordable airfare
This was the cheapest airfare i was able to find
Love the prices here! Cheap and fast! Very nice web page!
Very helpful when you needed to answer your question..
Quick and efficient - thank you - great to use in an emergency.
Very good and helpful site with friendly software.
My friend and I were trying to arrange a flight for her via the website. We have several complaints (so far) about the booking and the service.
1. The website let her select her flight, which seemed fantastic, but after she filled in her credit card info it proceeded to tell her the flight was suddenly sold out and she should try this alternative, slightly more expensive option. She tried 5 or 6 times, but it kept happening. To say the least, this was a huge red flag!
2. When she had finally given up on CheapoAir, she was starting to look on other sites, when suddenly, someone CALLED her from CheapoAir - HUH!? They said they noticed she was trying to book something, and tried to suggest a different flight, more than $400 more expensive then her original plan. After about 2hrs on the phone (mostly on hole), they finally found her a ticket, $100 more expensive than her original plan, but she decided to go for it.
3. When she received the email confirmation, her name was spelt wrong! She called the agent back and mentioned the mistake, which the agent had already made when they were on the phone the first time - and she had told the agent it needed to be corrected. She informed my friend that she needed to pay $100 to have the name fixed -EVEN THOUGH THE MISTAKE WAS BY THE AGENT AND SHE HAD CORRECTED IT ONCE BEFORE WITH THE AGENT WHEN MAKING THE BOOKING! Needless to say the agent finally changed it at no cost and it was fixed, but it was a huge hassle and required another 45min call.
4. Even after booking, when she looks at her confirmation now it shows the flights are not confirmed and the price could still be raised - which is ridiculous!
I would highly recommend NEVER BOOKING with Cheapoair- it has scam and rip off written ALL over it. I hope everything works out for my friend but we both agree neither of us will ever book with them again - horrible experience!
Excelente servicio me gusta porque adquirir vuelos muy económicos
Buenas ofertas
Exelete muy bueno volvería a usar los servicios de CheapOair
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Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
History of Fareportal
Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.
Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.
In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.
By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.
Fareportal Highlights:
Fareportal is one of the top 5 consumer-focused online travel companies in the United States
Fareportal is the number 2 online travel company in flight volume
Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide
As of 2019, Fareportal is generating over $4 billion in sales annually
Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process
Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites
