It is not user friendly while choosing seats. It should be easy not complicated like a puzzle.
It sure would be great if the airlines could be more competitive.
I called to book a flight and asked 101 questions especially the following:
"If the flight is changed by the airline for any reasons and I don't accept the changes will I get my money back, will I get a refund?" The answer was a resounding YES! I booked my flight with no issues after that. Within 24hrs my flight was changed both on the departure and return which I did not accept. I tried calling for two days and was on the line for hours, finally on the 3rd day after 2hrs waiting on line I got through to someone and had to demand my refund. At first they tried to say I could not get a refund and only a credit. I demanded for them to stand by their word and still fighting with them to return my money. Consumers beware this company is not to be trusted and don't believe anything they tell you. They are eager to take your money and answer your questions with no respect for doing honest business and when Sxxx hits the fan they put you on hold for hours and give you the run around hoping you will give up. Well I am not giving up, the principle of trust in doing business today is still important and a contact is a contract. They offered me a flight and I accepted and paid for the flight. They changed the offer and I did not accept the new offer so a full refund is due immediately which was confirmed when I booked the flight, that was the only reason I accepted the first offer. As I am writing this review, I am still on line waiting for a 3rd person to resolve this situation, a total of 4hrs on line. I guess I will be on hold until 2am, that is when they close. I would never use their service again or recommend anyone to use them. By the way my flight was not cheap, $1355 to fly within Canada. They even tried to blame the airline, AC, but I am hoping individuals will see this review including the company and take heed. It is a shame when companies don't respect or demonstrate good business ethics but instead take advantage of customers with no regard. They don't care about you, only about the money they get when you book.
Easy to compare prices/rate and fast hassle free to book a flight
Ist good to buy ticket when I want to travel Usa.Viet nam..
All good I always use this to book all my family tickets
Very easy to use. Thank You Great Job! Navigation was also easy
Nice and easy! Everything is so clear! Love using this site! Good prices and easy to navigate!
Good work done at booking our flights to London from Manila
It's been so easy to use they made it very easy for me to organise my trip
Gracias muy practico excelente servicio súper recomendado
Excelente servicio me encanta es muy rápido y son responsables
Don't need two pet fees with one pet and can't change it
You need to contact the airline to have them refund the pet fee, it was paid to them directly.
Great service the site was easy to use and I was happy.
Quick & easy to book on-line & "bonus" is definitely a +.
Easy to go, Price is better then other airlines. Booking is faster.
Simple and Efficient! And Price is great! Will come back next time
Booking was easy. Price was okay. Definitely will book again using them.
Good cheap flights I love cheapoair.i love the prices, and travel locations
Overview
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Business History
Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.
Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.
In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.
By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.
Fareportal Highlights:
Fareportal is one of the top 5 consumer-focused online travel companies in the United States
Fareportal is the number 2 online travel company in flight volume
Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide
As of 2019, Fareportal is generating over $4 billion in sales annually
Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process
Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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