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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Do not book with cheapoair they are cheater and they do not maintain what they say not trustful company..
It's totally disappointing. It's been 2years now waiting for my voucher until now I didn't receive it. I'd try to call them but they hang up the phone.
Very easy to navigate through site. I understood all of the prompts and suggestions.
Impossible to pay with credit card. Had to enter info 3 times!
I love this site! Its like one click and there you go you have a world of possibilities.
You suck I'll find a new provider for the six flights I have planned over the next few months.
Why was I charged more than through the airline?
Excellent flight and very comfortable and Government Cut from total price
Muy buen servicio, realmente hace fácil la busqueda de viajes, en diversas aerolineas y fechas alternativas, dando un precio justo al usuario.
After my travel was cancel by air fly Cheapoair told me I need wait for 12 weeks to get my money back, after 12 weeks no money back and they ask me to resolve the problem with a air fly company, they wash the hands to solve my problem. Why I need wait Cheapoair 12 weeks if I can solve the problem in one week with the air fly company. I will never more use Cheapoair they are really fast to get your money and really cheap in solve the problems.
Very well put together and easy to navigate. I appreciated the complete hotel and car rental options even though I didn't book one this time.
I am always pleased with the awesome service I get. Thank you
MUY BUENAS OFERTAS, HORARIOS Y DISPONIBILIDAD, BUENOS PRECIOS
Good hope my trip will go as smooth. I will keep trying CheapOair and see
Very quick and convenient, page loaded very quickly, gave me more options to select my trip and timing was good
It was okay just a little trouble trying to make sure everything was in the right order hard to read the flight information clearly. My address is not right on the contact information I have I carry on bag. And my seat information was blank. If any of this matters or not I don't know
It was okay just a little trouble trying to make sure everything was in the right order hard to read the flight information clearly.
I'll start by saying I've almost always booked through cheapoair because of the slightly cheaper prices. Now, I'm over it because the few bucks saved doesn't compare to the headaches I get each time booking through them. So, my dad had a flight last night and when he got to the airport he was denied boarding because cheapoair sent the old itinerary with no PNR number or e ticket number or anything of the sort. The people there tried so hard trying to figure out a way to get my dad on the flight but without a number of any sorts they just couldn't. I was on the phone back and forth with my dad and the people working there to figure out a way to get some number but nothing st all was emailed to me or was on the ticket.
Now I've been calling them all day and each time I wait an hour or so on the phone and I'm hung up on minutes after the conversation stays! The last call, all I jade the chance to say was how are you and he hung up. I'm actually on hold again as I write this. I spoke to the last gentleman and he said it was my dad's fault because he didn't show up. I told him he did show up and it turned out cheapoair had emailed the old itinerary and it still didn't even have an e ticket number or PNR number, and he said I can find a new ticket and I'll still have to pay the fare difference if it's more.
Before this trip, I had contacted air canada to confirm my itinerary because cheapoair doesn't guarantee a confirmation and says you have to call yourself to ensure you have a trip booked. The woman I spoke with from Air Canada had even mentioned to me that people book through cheapoair but the company never does the work on their end and puts extra strain on airlines and passengers. And now I COMPLETELY agree! This will be the last time I book through cheapoair. I'll pay an extra hundred and book through an airline directly because they actually answer your questions, help you resolve the issue, and DON'T HANG UP ON YOU REPEATEDLY. Lesson learned and I urge everyone to do the same.
I have used CheapoAir countless times for international and domestic flights with perfect results every time.
Information not save at web site, should improve this web and has options
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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