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CheapOairReviews 14,843

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,783
value
3,011
shipping
2,768
returns
322
quality
3,085
This company responds to reviews on average within 23 days

Instant Feedback

231,379 reviews

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Poland
1 review
0 helpful votes
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Bad experience
February 22, 2022

Do not book with cheapoair they are cheater and they do not maintain what they say not trustful company..

Date of experience: January 23, 2022
Canada
1 review
0 helpful votes
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It's totally disappointing. It's been 2years now waiting for my voucher until now I didn't receive it. I'd try to call them but they hang up the phone.

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2022
Wisconsin
1 review
0 helpful votes
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Trip to India
January 23, 2022

Very easy to navigate through site. I understood all of the prompts and suggestions.

Date of experience: January 23, 2022
Ohio
1 review
0 helpful votes
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Jumping through hoops!
February 22, 2022

Impossible to pay with credit card. Had to enter info 3 times!

Date of experience: January 23, 2022
Colombia
1 review
0 helpful votes
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Cheapoair is amazing!
January 22, 2022

I love this site! Its like one click and there you go you have a world of possibilities.

Date of experience: January 22, 2022
North Carolina
1 review
0 helpful votes
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Never again
February 21, 2022
Updated review

You suck I'll find a new provider for the six flights I have planned over the next few months.

Date of experience: January 22, 2022

Why was I charged more than through the airline?
February 21, 2022
Previous review

Why was I charged more than through the airline?

Date of experience: January 22, 2022
Maryland
1 review
0 helpful votes
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Excellent flight
January 22, 2022

Excellent flight and very comfortable and Government Cut from total price

Date of experience: January 22, 2022
Ecuador
1 review
0 helpful votes
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Buen servicio
January 22, 2022

Muy buen servicio, realmente hace fácil la busqueda de viajes, en diversas aerolineas y fechas alternativas, dando un precio justo al usuario.

Date of experience: January 22, 2022
New Jersey
1 review
0 helpful votes
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After my travel was cancel by air fly Cheapoair told me I need wait for 12 weeks to get my money back, after 12 weeks no money back and they ask me to resolve the problem with a air fly company, they wash the hands to solve my problem. Why I need wait Cheapoair 12 weeks if I can solve the problem in one week with the air fly company. I will never more use Cheapoair they are really fast to get your money and really cheap in solve the problems.

Date of experience: January 22, 2022
Virginia
1 review
0 helpful votes
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It's CheapOair to go...
January 22, 2022

Very well put together and easy to navigate. I appreciated the complete hotel and car rental options even though I didn't book one this time.

Date of experience: January 22, 2022
Ohio
1 review
0 helpful votes
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Excellent
January 21, 2022

Love cheapoair and the easiest site to make reservations

Date of experience: January 21, 2022
Washington
1 review
0 helpful votes
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Awesome
January 21, 2022

I am always pleased with the awesome service I get. Thank you

Date of experience: January 21, 2022
New York
0 reviews
0 helpful votes
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EXCELENTE
January 21, 2022

MUY BUENAS OFERTAS, HORARIOS Y DISPONIBILIDAD, BUENOS PRECIOS

Date of experience: January 21, 2022
Texas
0 reviews
0 helpful votes
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Smooth ticketing
January 21, 2022

Good hope my trip will go as smooth. I will keep trying CheapOair and see

Date of experience: January 21, 2022
North Carolina
1 review
0 helpful votes
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Very good
January 20, 2022

Very quick and convenient, page loaded very quickly, gave me more options to select my trip and timing was good

Date of experience: January 20, 2022
Indiana
1 review
0 helpful votes
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Incorrect addresse
February 19, 2022
Updated review

It was okay just a little trouble trying to make sure everything was in the right order hard to read the flight information clearly. My address is not right on the contact information I have I carry on bag. And my seat information was blank. If any of this matters or not I don't know

Date of experience: January 20, 2022

It was okay just a little trouble trying to make...
January 20, 2022
Previous review

It was okay just a little trouble trying to make sure everything was in the right order hard to read the flight information clearly.

Date of experience: January 20, 2022
Canada
1 review
0 helpful votes
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DON'T book with them
February 19, 2022

I'll start by saying I've almost always booked through cheapoair because of the slightly cheaper prices. Now, I'm over it because the few bucks saved doesn't compare to the headaches I get each time booking through them. So, my dad had a flight last night and when he got to the airport he was denied boarding because cheapoair sent the old itinerary with no PNR number or e ticket number or anything of the sort. The people there tried so hard trying to figure out a way to get my dad on the flight but without a number of any sorts they just couldn't. I was on the phone back and forth with my dad and the people working there to figure out a way to get some number but nothing st all was emailed to me or was on the ticket.

Now I've been calling them all day and each time I wait an hour or so on the phone and I'm hung up on minutes after the conversation stays! The last call, all I jade the chance to say was how are you and he hung up. I'm actually on hold again as I write this. I spoke to the last gentleman and he said it was my dad's fault because he didn't show up. I told him he did show up and it turned out cheapoair had emailed the old itinerary and it still didn't even have an e ticket number or PNR number, and he said I can find a new ticket and I'll still have to pay the fare difference if it's more.

Before this trip, I had contacted air canada to confirm my itinerary because cheapoair doesn't guarantee a confirmation and says you have to call yourself to ensure you have a trip booked. The woman I spoke with from Air Canada had even mentioned to me that people book through cheapoair but the company never does the work on their end and puts extra strain on airlines and passengers. And now I COMPLETELY agree! This will be the last time I book through cheapoair. I'll pay an extra hundred and book through an airline directly because they actually answer your questions, help you resolve the issue, and DON'T HANG UP ON YOU REPEATEDLY. Lesson learned and I urge everyone to do the same.

Date of experience: January 20, 2022
Missouri
1 review
0 helpful votes
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Excellent
January 19, 2022

Easy to book and I needed help. Used the chat and it was great.

Date of experience: January 19, 2022
Colorado
0 reviews
0 helpful votes
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Reliable and trustworthy
January 19, 2022

I have used CheapoAir countless times for international and domestic flights with perfect results every time.

Date of experience: January 19, 2022
Michigan
1 review
0 helpful votes
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Take too long to book
February 18, 2022
Updated review

Information not save at web site, should improve this web and has options

Date of experience: January 19, 2022

Information not safe
February 18, 2022
Previous review

Information not safe

Date of experience: January 19, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209