Chess.comReviews 213

Hey want nothing but money if you are premium member and you use bad language chess.com will not block you

You create a login. Play, win and suddenly your account is closed for no reason at all.
Biased for Asian users it keeps on doing it from time to time.
I usually pick "beginner" to start with and win good 20-30 matches in a row. But as soon as I reach 1600+ the account gets banned for no reason at all.

The servers hang, no support staff, no replies to emails, nothing.

Hello Sitejabber,

I recently discovered this webpage and to be honest I believe it is a scam. I seemingly can not win! The game cheats and uses sneaky tactics to predict your move. It is impossible and I hate seeing young gamers and epic pranksters getting ripped off.

DO NOT PLAY!

I am very passionate about this game. It's chess, I find it disgusting they have however many people on payroll and make you pay for memberships to turn around and not have any customer support number. They have a monopoly on chess and charge for memberships and employ people but don't have a way to contact them. I find it disheartening to know chess is in the hands of such a scummy and greedy corporation. I don't have my password so it won't let me pay money for the membership. Laughable. I just want to have access to the tools they posses to help me improve. Thats it, I'm willing to pay for it but there is no support so there's no way for me to rectify the situation. Ridiculous. Scummy corporation that has a monopoly on the game and dosen't have the best intentions for the game at heart. The entire staff should be fired and sued. This is not the direction chess should be headed towards. Scummy, scummy capitalists in charge of this trash website. I love the game but just like the goverment, I love the game but hate the gatekeepers. Trash staff. The CEO should be shot.

I loved using this app, learning how to play chess, and playing against people online. It was quite literally all fun and games until I took a long break from it. I got somewhat better at the game offline, came back quite literally today, played two rounds before eating dinner, came back to check my email and my mf account was closed for "suspicious activity." Is getting good without your stupid app a violation of their terms, well then I'll do it $#*!ing again $#*!s!

Subscription isn't worth it at all, very bad customer service, there is better sites. They ban you for talking with your opponent.

Chess.com operates an apparent scam to get players to sign-up (pay) for its diamond service etc. It plays you against bots disguised as people. I know because I tried holding two different accounts - my ratings were significantly different! How is that explained?

Chess.com is a good website, it has a good UI, fantastic bots, amazing people, and a better rating system than lichess, but I don't feel like it's good. I have poor wi-fi, and chess.com isn't making it better. Chess.com should have an option for people with slow connections. My primary time controls are 3 min. Blitz, and 1 min. Bullet, but chess.com isn't helping me get better, or like chess more, but it's just kinda bad. Chess.com might make me feel worse at chess. The lessons are amazing, but they restrict it better. I hate lichess puzzle lessons, but at least they give me more than one lesson per day, and that's the least chess.com could do. This is all I want to add to chess.com's website, SLOW CONNECTIONS for people with slow connections. Why is it that I lost just because the internet at my school is horrible? It's not my fault that the internet is trash and people are greedy. At least give a draw or at least a chance to pause the game and carry on until the other person is back online. Could they just stop the game, let the other person play other games, then notify the other person that I'm online? Then I just wait to resume the game. Is it that hard to do? Anyway, I hope you enjoyed my rant about the internet, but chess.com is really starting to go behind lichess in terms of how much I like it, and I despise lichess.

On chess.com I like to use the review feature to analyze my games and see my mistakes I ran out of free reviews for the day and was given the option to upgrade in order to unlock the feature. When I pressed upgrade I was shown only yearly plans and purchase a year of subscription thinking I was buying a month. Not only that you can't use the review unless you get the more expensive plan. Shady practices to say the least

Most players in 1600-1900 range are blatantly cheating, they catch like 10% of cheaters or less after many weeks, this is only a scheme to bait paid subscribers and to do the bare minimum to keep the money coming in rather than to actually make a good playing environment for legitimate players. They actively delete forum discussions who criticize them. They should not be allowed to own the domain. My real rating is 2050 but can barely reach 1700 here because of all the cheaters. Avoid at all cost and never pay money. I would give it 0 stars if I could. Good review scores are given by site administrators or paid.

They put against their robots so you won win any games and so they offer you a membership so you can improve your tactics lol. Disgrace for real chess players.

Chess.com claims a draw each and every time it is being beaten badly. As a player, (a) why am I not given the same option, and (b) why aren't we challengers given an opportunity to play beyond Chess.com's claimed: "draw". I have moved to play online elsewhere until these flaws are fixed.

I hve bad experience played with many cheaters at this site. They know a spcific key that makes the game ended as they won while the game still running. I faced this situation many times and I reported all of it but no one come to me and also I am loosing my points and time playing with cheaters
I am very disappointed and will not play here anymore if I did not get back the points I lost with these cheaters. Attached photos for my last 2 games
YOU ARE LOOSING YOUR CHRIDABILITY

Long-time user, first-time reviewer.

The new UI(s) have taken things down several pegs. The features have been removed, and the usability is gone.

What's the point?

My son loved chess.com and has worked hard to improve his rating > 2000 over the last couple of years. He recently won a chess.com qualifier tournament and got banned supposedly in breach of their fair play rules. He loves his chess and is not the kind of kid to be cheating - in fact he gets very annoyed about the amount of cheaters on the site. (I also happened to be sitting next to him during the tournament so I know that there was no unfair play involved)
They are interested in your money but have zero integrity and the tournaments they run have zero credibility - especially when kids like my son who are progressing and play well get banned with zero evidence presented from their side as to why they are making that decision.
It rings true with other reviews on here that it is likely the bots or automated systems that are incorrectly banning players and they are very reluctant to overturn this.

The company accuses members of violating their fair play rules and closes their accounts, but they do not provide you with any evidence. How can you in the real world accuse someone of wrongdoing without providing evidence? This is ridiculous. My son is a chess candidate master with a USCF rating of over 2100. I looked into his eyes and knew that he would not cheat in his games. There is just no reason or any motivation for doing that, yet his account was closed twice. There are much better and free chess-playing websites sites like chesstempo.com or lichess.org. I would recommend any serious chess players avoid chess.com

I was playing chess with chess.com application more than a year and I'm so disappointed now. Lots of cheating and unnecessary times from your opponent. There is NO management and responsibility from it's leader team. Friends are not friends and scoring is NOT fair! If you respect your mindfulness, don't think about this junk app.