Chess.com

Horrible site, it is infested with cheaters, chess.com does nothing against it. They may say they are banning cheaters but they are lying scum. Btw customer service is also horrible

Great Chess website, for the most part free. You can play people from all around the world, play standard blitz or correspondance chess. I have no idea what website the complainers are talking about

I am very passionate about this game. It's chess, I find it disgusting they have however many people on payroll and make you pay for memberships to turn around and not have any customer support number. They have a monopoly on chess and charge for memberships and employ people but don't have a way to contact them. I find it disheartening to know chess is in the hands of such a scummy and greedy corporation. I don't have my password so it won't let me pay money for the membership. Laughable. I just want to have access to the tools they posses to help me improve. Thats it, I'm willing to pay for it but there is no support so there's no way for me to rectify the situation. Ridiculous. Scummy corporation that has a monopoly on the game and dosen't have the best intentions for the game at heart. The entire staff should be fired and sued. This is not the direction chess should be headed towards. Scummy, scummy capitalists in charge of this trash website. I love the game but just like the goverment, I love the game but hate the gatekeepers. Trash staff. The CEO should be shot.

I had a premium membership for nearly two years. It was closed with no notice and no explanation. I received no response after emailing the company per their instructions. So I went the BBB site which showed similar unresolved issues. BBB grades chess.com with an F. http://ow.ly/TUtUh I concur with the grade.

I am a grandmaster and used an anonymous account. Several of my chess associates have complained about unfair treatment by chess.com by abruptly closing their accounts with the accusation of unfair play. Their protests were met with undocumented accusations, and sometimes with immature character attacks. These associates have claimed that chess.com long tolerates much unfair play by many participants but overreacts to complaints of some preferred players when they lose on the site. Chess.com has been sued in US district court over such a pattern. Rather than disclose any documentation of chess.com's allegations of unfair play it chose to settle out of court.

I have witnessed chess.com arbitrarily changing elo ratings of many, many players to give the appearance that preferred titled players have the highest ratings.

The timing of the live server is flawed and not conducive for competitive bullet/blitz games. Repeated complaints have not adequately alleviated this problem.

In my opinion chess.com is engaging in a degree of fraud. Whether it rises to levels sufficient for conviction of civil or even criminal violations, I do not know.

However I can say that serious chess players should avoid the site and take their money elsewhere.

If you are a chess lover, you will love this site and people who play here apart from 1-2 nerds. I would recommend this site to all who want to learn chess or play good games.

They take your premium money and do not invest in their operation in order to handle the traffic they have. Millions of new "subscribers" (free) account to a DNS attack and most of them are "gamers" and not chess players, using engines to cheat for the "score." So, a paying member cannot access the site, period, nor the premium features they paid for, then they are cheated by the millions of DNS free members who can just create a new profile and come back and cheat again. Chess.com will not deal with obvious cheaters because that would be admitting to a problem that they would have to deal with, and they don't want to deal with it. They want to take your premium money and give you nothing in return but free member cheaters. SUGGESTION: Premium players should be on their own server(s) and have the ability to only play against other premium players who care to support the site. Let the freeloaders suffer 503/DNS errors and let the paying players enjoy the fruits of their contributions to your site.

I play chess whole my life, I have played lot of professional tournaments in real life. But on chess.com they "closed my account for cheating", when I reach 2000, without any evidence. When I send mail to them, they didnt answer me. My account have never be closed on other sites like lichess and RHP.
And we all know that lichess is better with findind cheaters. On chess.com they have poor way to detect cheaters so they acuse probaly many innocent players.
So i decide to continue playing only on lichess because Iam sure they will not ban innocent.
Conslusion: This was my worst and insultung experience in chess ever. So my suggestion is dont use this site ever.

Disappointed with how slow you can move the pieces on this game, my last game i played my move to checkmate the King i had made the move but said I had lost the game on time but I had already made the move, if I had lost on time I wouldnt of been able to move?

I subscribed for game analysis, then they redid their business model and mid-subscription stopped honoring my features! They split all the features I cared about into a new "bundle" and tried to charge me more than 3 times as much to recover the features I was already paying for!

I never see any chess streamers use the chess.com analysis, so you'd think their marketing team would make an effort to not scam the client base they're lucky to have. Completely disappointing and transparent treatment by a seemingly reputable company that unfortunately hired some freemium cash funneling sales team. DO NOT SUBSCRIBE TO ANYTHING WITH THIS DISHONORABLE COMPANY. THEY ARE LOW REVIEWED FOR A REASON.

This website is just a shame, everything is fcking expensive and you don't have access to anything good compare to lichess this is a clear cut, pls die chesscome

I've joined summer 2020 and was threatened by a Russia player reported him even will get cheaters there & don't get much assist now

Poor customer service and high latency. Seems like they are way over capacity on their servers, while refusing to add more servers.

After a few hours of playing you run into obviously fake connection problems that can be solved by buying a magic subscription...

If you defeat one of their administrators online they say you was using a computer engine and close your account.

chess.com cheats and evan hacks and supports cheaters and hackers. chess.com will withdraws funds from your accounts with out your authority and knowing about it. I was blocking persons when i know cheating was involved but chess.con has removed the blocker so i couldnt block them, when i quite last night 8-5-21 my score was 2142 this morning when i got up my score was 2138 this means that chess.com took 4 points off my score this proves that chess.com does support cheaters and hackers chess.com has done this meany of times the hacker is still getting into my computers trying too get card info so he came stell money out of my account. I think this guy has a mental problem and is obsessed with me he just cant let go its like a itch he cant scratch. chess.com has been in court about these things im sure they have fun with that there are other reviews that talk about all of these things. There is at least one were a guy was kicked out for cheating he claims he didnt do it. My guess is that a cheater was cought red handed but chess.com didnt want to get ride of him so they blamed it on this guy and kick him out and kept the real cheater. This would not surprise me at all. The guy they blame it on was probably some they wated too get rid of anyway chess.com is all about money and dont really care about the players these people are just pawns that chess.com takes advantage of
If you give chess.com your card info watch your account like a hawk

this is my review rod kalman

Chess.com is not a place for beginners. The algorithm and bots will have you frustrated before you even begin to like the app. Don't bother.

Very abusive admins that will kick and ban people for something as small as disagreeing with them.

Horrible site; Avoid.

Took the money then said my play violated their fair play policy.
Most extraordinary.
Seems a con to me. Pay them no money

No human can play as fast and EXACT as your robots, so stopping behaving like idiots FFS. Don't be a wimp, run the website like a man, fgets hahahahah

One day before my trial was supposed to end they converted my subscription into a yearly one and charges 125 from my account.

I cant log in on either of my accounts with chess.com and i want to play chess i don't want to find other means

I was a paying member for years. Then canceled the credit card I was using to pay. Could not figure out how to switch to another credit card. Asked. Many times. No helpful reply. Bottom line, I am no longer a paying member. Now, as of a few weeks ago, Chess.com has taken away my messaging privileges. Chat is disabled in all of my games. My opponents know that they didn't disable chat, so they assume that I did. I have no way to tell them that I didn't. Losing chess friends over this. Asked Chess.com to fix the problem. Several times, in fact. Not even the courtesy of a reply.

Quick update... David Kaufmann has been great, as in, polite and professional in getting back to me promptly, so I do appreciate that. And he also clarified why I am muted (I sent some harsh messages to other members who were rude to me first and, on that basis, probably deserved to be told what I had to say to them). Difference of opinion aside, it is their site, not mine, so I accept that I am bound by the rules. I just wish that 1) I knew what those rules were and 2) I was given a warning the first time I violated said rules. Since I never did get any kind of warning at all, I figured that I was probably NOT violating any rule (I'm sure the list of policies would be available somewhere, but I have never found it). Now that I am aware, I agree to these terms. Doesn't matter. I will NEVER get out of chess jail unless I open a new account. But I already have my chess friends tied to this account. Tough dilemma. Of course, I cannot open a new account and still keep this one going at the same time, so really damned if I do, damned if I don't.

I WASTED MONEY ON TWO YEARS OF MEMBERSHIP. SITE IS HORRIBLY MISSMANAGED. YOU CAN CONTACT CHESS.COM BUT THEY NEVER REPLY. So FOCUS CHESS.COM OR F$#% OFF CUS YOUR STUPID.