Chess.com

Chess.com is a good website, it has a good UI, fantastic bots, amazing people, and a better rating system than lichess, but I don't feel like it's good. I have poor wi-fi, and chess.com isn't making it better. Chess.com should have an option for people with slow connections. My primary time controls are 3 min. Blitz, and 1 min. Bullet, but chess.com isn't helping me get better, or like chess more, but it's just kinda bad. Chess.com might make me feel worse at chess. The lessons are amazing, but they restrict it better. I hate lichess puzzle lessons, but at least they give me more than one lesson per day, and that's the least chess.com could do. This is all I want to add to chess.com's website, SLOW CONNECTIONS for people with slow connections. Why is it that I lost just because the internet at my school is horrible? It's not my fault that the internet is trash and people are greedy. At least give a draw or at least a chance to pause the game and carry on until the other person is back online. Could they just stop the game, let the other person play other games, then notify the other person that I'm online? Then I just wait to resume the game. Is it that hard to do? Anyway, I hope you enjoyed my rant about the internet, but chess.com is really starting to go behind lichess in terms of how much I like it, and I despise lichess.

I just reached out to chess.com yesterday because I noticed that everytime I realized I was playing a bot, (you can tell by the profile sometimes and lack of history). However everytime I played a bot hiding under a low rating only for them to use expert techniques in the final seconds to win. I believe they do this to keep ratings down so people buy memberships to their site and they can then hope to become a better chess player.
Chess.com doesn't let you block users though. If you block them you will still get matched up with any of their hundreds of fake bots that run all the time. It's not fair if a free member or a paying member wants to play a "live person" they should have the choice. And if they want to never play a certain user (regardless if they are real or a bot) they should be able to restrict that user from being matched up ever again and having their rating lowered (and simply time wasted). I reached out to chess.com help support and then today they just disabled my account with no response at all, all because I emailed them calling them out on the user blocking not working and simply asking them how do I fix it. Rather than tell me it's a real tech support issue they disable my account? So because I discovered their secret rather than find a work around they decide to try and hide my knowledge from the public. Forget them. That's so shady.

Despite having no issues with the rest of the internet, I consistently have latency & connection issues with this site

I also regularly notice my time 'disappearing' as my opponent gets the same 'lost' time

I also have issues with the site also constantly altering my moves

Unhelpful customer service, also got 'warned' for being upset for them cheating me

Stupid game site that is not up to date. While playing on this website, you cannot play (defenitely) the 'roque' move after a 'check' has been made and unmade on the opponent king...

DO NOT PAY ANY MONEY TO THIS GROUP OF A-HOLES!
I told them, you need to raise the bar and become more professional. Did those little boys do it? No, they kicked me off the site instead. So now they owe me $100 dollars because they couldn't handle being called out for their stupidity. A bunch of cry babies.

My account was closed with no explanation at all i really don't know why this is RIDICULOUS! I HAD BOUGHT MEMBERSHIP THINKING IT WAS A GOOD IDEA I GUESS I WAS WRONG THEY TRY TO GET YOUR MONEY THEN THEY CLOSE YOUR ACCOUNT. CHESS, COM YOU NEED TO DO SOMETHING ABOUT THIS OR ELS I MIGHT HAVE TO TAKE THIS TO LEGAL MATTERS.

I lost but my king didn't die. The game is hard to win, easy to lose and doesn't offer moves that would be allowed if you had the game chess. This game is trash, and not the good kind.

This site is full of cheaters. Recently i played a game and was sute that my opponent was cheating. I comfirmed using lichess site. I imported the game. The average centipawn loss of my opponent was just 13 which is most of grandmasters. Any centipawn loss below 25 indicates the possibilty of cheating but this guy has 13 and he made no blunder and no mistakes. At his level players usually make atleast one blunder or mistake but he made none. Which confirms cheating

Advice - please dont play at this site as it is full of cheaters

The site is crooked and they, the administrators, are the cheats. They harass you to try an get you to buy their product; they build you up with wins then whack you with losses so you might think you would improve from purchasing their advanced memberships: Bait and switch. What you do not understand chess.com is that THERE IS NO HELP FOR ME!

My account, which had a premium membership, was closed 3 months ago. I have reached out to the support team about 3 weeks ago to apologize for what I did that got my account closed, as well as attempted to apologize today by creating a temporary account and reaching out into the Help and Support forums on the site. However, even though the only thing I did was used that temporary account to apologize for what got my original account closed for abuse, all that happened was that temporary account was also closed for abuse in the same day without warning, thus ignoring my sincere apology. I felt like this was unfair treatment, so I felt very hurt, because I was apologizing, not violating community guidelines.

I have tried other chess apps and sites and they're not the same because they don't have the unique features that Chess.com has, like the puzzle battles, 4 player chess, and being able to customize your own profile. These are the reasons why Chess.com was my favorite site.

I miss playing chess on Chess.com because I have met some great people and clubs on the site, and now I'm unable to enjoy what I used to enjoy because my account is closed.

I hope someone can help me here and give me a second chance. I am committed to following Chess.com's community guidelines and Terms of Service.

Thank you for your help and stay safe.

I was playing with my friend in chess and I am just a chess god compared to him, but we were playing rated matches so after me winning 4 times in a row chess.com banned me, with no warning whatsoever. Chess.com deleted my account and had the nerve to ask me if I wanted to create a brand new account...I tried to get my account back (I was ready to have the points I earned from those matches I had with my friend to be taken away), but no chess.com basically said to go f- off, so I couldn't even get my account back. I HIGHLY RECOMMENDED THAT YOU GO TO A DIFFERENT SITE TO PLAY CHESS, UNLESS YOU WANT YOUR HARD WORK TO CEASE TO EXIST! The photos linked are emails that chess.com sent.

It was nice for my 9 years old son to play and learn from this place until they closed our account. We send the appeal to ask the reason why they closed the account, but they just simply said we get outside assistance. We are so sure we did not, but they said that we probably did not notice we did break the rule, and they would be happy working with us for the account if we admit we did. So I ask them to identify which part we did wrong because this is not about the account, we would like to learn a lesson for the future. But the director of support refused to say the details. His reason is that is according to the non-disclosure policy. I doubt about it because I did not sign an agreement like that when we signed up the account, I ask him to send the link of non-disclosure policy we could learn. He declined. I checked online from chess.com, I did not find non-disclosure policy, but I do see the fairly play, I asked him to highlight those we had a problem, but he ignored our requests and told us that we could move to other chess sites, and then never responded my email. We were so frustrated with this kind of support from chess.com. I need a follow up with this issue, not just because I paid 99$ for Diamond Membership, but also about we need to be clear what I have done inappropriately, and we could learn a lesson in the future.

Platform crashes all the time making you to lose games on time!NOT good at all! It appears that its from their server but still you have a loss on time.

I purchased a mambership and within 7 day some of the features disappeared. They started prompting me to upgrade. When I reqiested my refund, all I got was the run around. I'm out $49.

It's all cheaters, bots whatever. Complete waste of time if you want to play a real person. They will "analyze" your game after you play against a "person" and tell you about a bunch of mistakes you made but will tell you what they are only if you buy something. YOU ARE WASTING PEOPLE'S TIME WITH YOUR SHADY SITE!

I love chess and this app looked perfect. Having opened an account, work summoned and it wasn't until a few days later I was able to play my first game. To my great surprise, I found that my profile had been blocked - with no explanation. I wrote to support who got back to me in a rather condescending email and accused me of cheating.

They told me that they would offer me no evidence (they were very confident in their "investigation team") but that if I apologised for indescration they would give me a second chance. This, I must note, reminded me of being drummed out of a fundamentalist religion for asking questions!

I held my tongue I wrote a polite email back asking if it was possible that someone else used the account (which is surely what must have happened) and asked if they might delete the account.

Rather than a "yes of course" or a "sorry to hear that" email, I got another off colour response pointing out that "It looks like the first game was a daily game played on the same day that you created the account"!

I had to put some thought into how to respond to this - at this point I felt more like a school child being accused of throwing the ball at the window on account of the fact the teacher now had *the ball* in their hands.

I have asked chess.com to delete all my information and I now wish to have nothing to do with them - I have suggested to them that they think about how they respond to allegations (with less assumption and more listening)... nevertheless be careful if you engage with these people... something doesn't feel quiet right.

I hve bad experience played with many cheaters at this site. They know a spcific key that makes the game ended as they won while the game still running. I faced this situation many times and I reported all of it but no one come to me and also I am loosing my points and time playing with cheaters
I am very disappointed and will not play here anymore if I did not get back the points I lost with these cheaters. Attached photos for my last 2 games
YOU ARE LOOSING YOUR CHRIDABILITY

My opponent put me in a stalemate. I could not move, so the clock ran out. Apparently, the program does not detect stalemates. Support can't detect stalemates either.

I've never won the opponent. The timing is programmed somehow on the behalf of the opponent. I do not recommend wasting time by playing chess at this site.

This looks like the best site to play chess, but it's actually the worst due to the most toxic community I've ever seen anywhere both irl and on the internet. It's a cesspool full of jerks.

1. Too many cheaters. I estimate 40% of the people below 1400 rating are cheating using databases for opening moves, computer programs to help with continuation in the middle game, and engines in the endgame.

2. Because there are so many cheaters. People like me who are between 1400 and 1500 are stuck in the 1100-1200 range wondering why we can't beat someone who is 1100 consistently.

3. The only app on the market that lets you move and premove illegal moves just so you can hear a buzzer indicating you can't move there. Why? It's a waste of time. We're playing on mobile devices. It's easy to fat finger moves.

4. The move confirmation button is over top of the back and forward buttons. So sometimes you can't use the button without hitting the back and forward buttons. And even if you mastered that skill, the move list is micrometers from the button so you can accidentally hit those and go back even further.

5. The GUI is glitchy and Over crowded with information that should be present only in review. You can tell it was made by people who don't play chess seriously.

6. Latency issues. I make a move it takes 6 seconds off my clock and my opponent makes 5 moves within 3 seconds. This is a huge problem.

I even caught someone that I suspected was cheating that got his account disabled in the photos. Even if they don't cheat the whole game. They will use an engine to get them out of a tough situation at any point in the game

This site has become yahoo games to me. I can see a future where there is no one there for the fun of playing chess but just to troll the people who are real players.

With or without membership they offer a very professional website offering the game of chess and expert advice, training materials, and an opportunity to play live or play a move a day game.

They put against their robots so you won win any games and so they offer you a membership so you can improve your tactics lol. Disgrace for real chess players.