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CJ Dropshipping has a rating of 3.0 stars from 87 reviews, indicating that most customers are generally dissatisfied with their purchases. CJ Dropshipping ranks 24th among Ecommerce Tools sites.
This company does not typically respond to reviews
You need to keep tabs and pay attention to your listings sometimes, but when it comes to customer service, they are some of the best I have encountered. I have had several issues (mostly of my own doing) and every time, they have made it right. Celia Yang is a true professional, and takes good care of her customers.
Those for whom it works, I say 'good for you'. For those of us experiencing problems however - yes, PLURAL - it's a tale of multiple woes. 1; Customer (on ebay) contacted me (thankfully NOT filing a dispute first as many others do) and informed me she'd received the wrong item - remember that store orders are actually synchronised to CJ platform so, item SKU was correct. Took two weeks of my customer's patience and a lot of chasing/explaining by me to CJ before resolved. 2; Customer (on ebay again) went straight into filing a dispute demanding a return & refund because the specs differ from description. Ebay bills me as we all know and withholds my funds. CJ automatically REFUSED my application for return/refund with the response 'Correct item sent' - even though I stated 'Not as described'. After escalating this matter, we're now in the fourth week and yet to be resolved. CJ have NOT held the vendor/supplier to account for incorrect specs and these remain unchanged. I took it upon myself to warn others whom I saw advertising these on ebay. 3; Customer (ebay) asks for whereabouts of his order: Indicated as despatched and completed but had still not been handed over to courier (Yodel portal indicates awaiting receipt). Excuse given by CS: 'Scanning problems. Wait 48 hours...' Huh, my customer will have waited a fortnight by then and we all know what will happen from ebay's end. Total transactions: 11 - one of which was a re-order to replace their incorrect item sent as above so, realistically 10 orders 'fulfilled' with 3 failures. That's a 30% failure rate and because of that return, I'm actually financially worse off by £25 - cost of item AND ebay's P&P charge less those that were successful. All that hassle when only trying to make barely £1 profit per item (due to CJ prices and level of competition. Immediate term: I'll remain with them - for the time being but, I only sell two items via them and infrequently at that so, no loss if I abandon them. Conclusion: Trade with them at your peril. Be prepared to apologise repeatedly to your customers for the failings of others AND risk being financially worse off, You've been warned!
Shaw Zhu was great in helping me source a product that I needed. Highly recommend great customer service.
Good app and great service, agents are really helpful, chat support are there for you always! Absolutely recommended!
When I need to increase my inventory or when I have an issue with some orders Skye is very reactive! A big thank you :D
Shoutout to Wendy Yuan for great customer service. She was very helpful and patient with me. All my requests were dealt with.
Don't use them! They literally lie about everything, stick with Ali Express if your not using an agent. First they give all these promises that are the problems with Ali Express. However they DON'T even do remotely what they say. If you actually care about your business and want a reliable China partner, then DO NOT use CJ Dropshipping... First they say on their site, that orders are processed in 1-2 days. Awesome, as Ali takes typically 5-7 days. However, it's 14-17 days on many products (AND this is way after the COVID issue and EVEN when you pay on your end it literally says we DON"T have any delays right now...) But 14-17 days for them to source the product? The show some big wharehouse in China as if they have easy and abundant access to products... They don't and I finally got my agents to admit it takes atleast 3-5 days minimal but can be weeks... This is NOT even including the shipping... Another lie. So I always pay for the fastest either USPS (if avail but not on most) or CJ Packet which is suppose to be 7-17 days again... Nothing is even getting to anyone in that time frame either. If you love to get ALOT of complaints, Lose any potential repeat business, Love being lied to over and over... Then CJ Dropshipping is for you...
Hi, Jonathan T.
We are extremely sorry for the unhappy experience and we take this seriously, please contact your agent or the customer service for help, we will try our best to help you solve your problem.
Good things at good prices.And there are so many kinds of things that you need in your life. Shopping here is great experience
Hi, Yuehua J.
Thank you for your support! We are very glad to get you recognized. We will try our best to bring you better service, hope your business is moving well!
I love working with cj they give what i need good shipping time quality item and we can source product too if we want and they will do it for us
CJ helped me a lot during the COVID-19, they are honest and response for the delay. And I am happy with their job. Really recommended.
Hi, LIZHI Z.
Thank you for your support! We are very glad to get you recognized. We will try our best to bring you better service, hope your business is moving well!
I have had a great experience with CJ Dropshipping. My agent June Chen is awesome. They have great customer service.
Reliable and helpful services. Excellent and fast customer support for sellers! Also, affordable prices.
Avoid lost your money - they refuse to refund for lost packets
Better use Alixpress you money is protected if packet is not delivered.
Tip for consumers:
avoid lost money - better use responsable sellers (Aliexpress/Alibaba/Wish) which protect you and refund your money when the packet is lost
Products used:
packet get lost and CJ will not give me a refund
Hi josefina, we are paying serious attention to this order. We will check the order and feedback asap.
Your agent is now trying to get in touch with you to provide assistance, just find us in the chatroom: https://chat.cjdropshipping.com/?touser=Jacob Zhao
Thank you very much.
CJ DROP SHIP IS A SCAM
Anyone here before buying things from CJ Drop ship. Read this before you buy.
Cjdropship.com
I purchased a number of small orders from them after I explain my exact need. They do it well for the first few times and later in a big big order they tricked me into $#*! products. I will bring this up every week so someone here will not be scammed by CJ DROPSHIPPING. $#*! PRODUCTS $#*! SHIPPING. $#*! PRICE. $#*! CUSTOMER SERVICE.
This post will be re posted every week to keep some more drop ship businesses not to be scammed.
And end customers won't be scammed too.
I will re post this every day into all groups to remind people. I consider my money is gone. However If you want to swallow me I make sure I'm a fish with a lot of bones, I will get stuck in your throat, and tear you inside out all the way you swallow me into your stomach. I make sure I make your life miserable CJ DROP SHIP
Be careful people all reviews are fakes they got review farms in China each farm has thousands of tablets to fake reviews. Because with reviews they can be bought and likes can be bought too
Stay away bad service, they don't respect shipping. Many friends of me as well they are complaining from this bad Chinese compagny.
Hi, Hamza C.
We are extremely sorry for the unhappy experience and we take this seriously, please contact your agent or the customer service for help, we will try our best to help you solve your problem.
Like the way they support the business, customer service is excellent, product sourcing is free depending on the sales you make.
Tip for consumers:
Very good for new entrepreneurs with limited sources or can't do wholesale or big investment.
Products used:
Jewelry
Very good customer service, i really trust them i will always work with them. They have a good shipping methods
I do have a very good experience while agent, Danielle. Helping me throughout the process. And she do very patient when helping me.
Using CJDROPSHIPPING with Shopify is so easy. My reasoning is the people behind the scene. Like Jinji Gao kept me updated about my orders and made the process simple. I appreciate the help.
Products used:
Shoes
Excellent customer service. Fast responding agents. Perfect prices and products. Interface is so easy to use.
Just wanna say CJ is a great platform, but the best part is their support team, Claudia Chen helped me with solve issues very fast.
Thank you for your feedback! Your approval is our motivation
If you want to do dropshipping, you have to work with CJDROPSHIPPING.
Delivery time: 7-10 days to Europe, sourcing and an agent especially for you.
Great job!
Hi, Kilyam D.
Thank you for your support! We are very glad to get you recognized. We will try our best to bring you better service, hope your business is moving well!
CJ's service is great and they ship in a very timely manner. Customer support is always on hand and Sveta is very helpful as an agent.
Very very nice service and support! I am absolutely thrilled to work with cjdropshipping and my agent Irene!
Cjdropshipping is cool app, sometimes will broken down but IT team and support team will fix it quick
Hi, Kent K.
Thank you for your support! We are very glad to get you recognized. We will try our best to bring you better service, hope your business is moving well!
I was very pleased that Ada Qiu took care of us. A very hardworking friend of ours.
Thank you Ada Qiu thank you cj family
Helen is very friendly and helpful, response very quick and provide valuable information and servies highly reccommended
Gain trust and grow your business with customer reviews.
Hi, Amran B.
Thank you for your support! We are very glad to get you recognized. We will try our best to bring you better service, hope your business is moving well!