Clearly

I asked for Canada Post as my form of delivery as they have access to my building. Unfortunately FedEx delivered instead and since they had no access they redirected the contacts to a facility about 45 minute drive from my residence. I do not drive and I live on a fixed income. I was fortunate to have found a ride after two weeks and was lucky enough they didn't send them back. Please use Canada Post in the future.

Thank you,
Gary Knight

I purchased my first contacts ever from Clearly and attached them to my wife's order. The contacts were delayed but eventually did arrive.

My wife's contacts are excellent as always.

My multifocal lenses don't seem to help my vision at all. I still need to wear my glasses with the contacts in as they don't appear to have any correction. I did reach out via email to explain my concern but as of yet haven't heard back from anyone. It has been several weeks now and I have lost confidence in the product.

Poor quality glasses as others have indicated and be ready for a hassle to return. Not exactly the no questions asked policy they state. I had asked to exchange however they wanted money up front for new glasses and promised a refund later... I asked why wait until they receive the returned glasses and use that as a credit and they said "that's not our policy". Very abrupt and aggressive customer service. Will never buy from them again.

I went into the Vancouver retail location on Robson and was treated very well, sized and fitted my glasses, and completed the order in an efficient and pleasant manner. However, when I received the glasses that fit so well in the store, they were really loose on my face - almost like different frames. I went to the store to have them tightened but it only lasted for a couple of days. Now they're even looser than when the arrived and continually fall off of my face. So while the customer experience was good, the result was not

I was initially very happy when my sunglasses arrived. I had never had progressive sunglasses before and my vison was great. The glasses seemed a bit light and flimsy when I received them but I only use them for driving and thought it was just a light weight frame not realizing it was of dollar store quality. Recently they were damaged beyond repair after a minor incident. I have had them for just over 2 months and after repeated contact, Cleary will not stand behind the poor quality of the frame. I have since filed a claim with my credit card. I have ordered from other online eyewear providers that had much better customer service and a focus on a quality product. If you are going to take a chance and order online, DON'T do it with Clearly. Many other better options out there. I even offered to keep teh lenses and have teh frames replaced and they would not. Help. BEWARE

I bought these glasses during the 40% off lens upgrade sale. This is my second time buying from clearly and the additional cost of upgrade (upgraded to the highest one with blue light protection) is totally worth it. The lens are super thin and look great. The frames like last time came fitting poorly to me. The ear piece needs to be adjusted to my head like all new glasses and I just haven't gotten the nerve to go to a store to get them fixed so for more I just try not to look down otherwise the glasses slide off. But the glasses came as advertised (the ear piece problem is a given and just needs to go in store to adjust) and I am happy with my purchase.

I ordered my glasses, which were wonderful. But unfortunately I had to take them to my local eye doctor and have new lenses put in them. The prescription was correct buy where my pupil lined up with my progressives was not, so I felt sick after wearing them for 2 minutes or more. I would have returned them but I couldn't wait that long, I really needed them ASAP.

Every-time I try to order contacts from Clearly there is at least an hour hassle trying to get them to price match. When they finally do they place ridiculous restrictions on the size of your order, how often they will let your price match and the dollar amount they will allow you to order. It's always an argument and they want constant proof complaining that their website to match prices isn't the same as yours. Requesting, screen shots etc. Even with proof of chat from another competing company, they claim that the amount isn't the same as their screen. Total hassle, shop elsewhere. They used to be much easier to do business with.

The contacts came quickly and seem to be the usual kind that I get. However, I have had severe eye pain following using one pair. I threw out the pair thinking it was just that set and tried a new pair from the same box and am still having problems. Not sure what's wrong with the contacts but am very disappointed :(

Great experience. Very helpful and attentive. My eye exam was tops and the doctor did extra procedures that no other doctor did before. Very thorough. The one thing I have noted to them, with a trip back in after buying online, was that one set has a arm style that is quite sharp. Most of my glasses have a smooth tapered end, while these had no bevel. Resulting in the arms creating a sore on the inside of the ear closest to the head. They did adjust them but the pain is still there with the rubbing. I don't think online there is an option for what type of arms they are, before buying.