• Gwynnie Bee

Gwynnie Bee

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Overview

Gwynnie Bee has a rating of 2.6 stars from 381 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gwynnie Bee most frequently mention customer service, free trial, and bank account problems. Gwynnie Bee ranks 115th among Women's Clothing sites.

  • Service
    34
  • Value
    34
  • Quality
    35
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
10
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How would you rate Gwynnie Bee?
Top Positive Review

“Helpful and easy way to stay on top of fashion”

Marissa E.
11/28/19

I have been using this site for over five years and I consider it a lifesaver. I love the fact that I can wear new items all the time, and try different things and be more daring than I may normally if I were purchasing an item. I get lots of compliments on my new outfits and I love being able to change frequently.

Top Critical Review

“Lie to get your money”

A L.
2/29/24

I paid for my items, I cancelled my service and I got charged $142. Just a ripoff to suck money from your bank account hoping you don't notice. Never trust one of these companies unless you use a limited fund gift/debit card.

Reviews (381)

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customer service (92) credit card (12)
Thumbnail of user bobettet
1 review
18 helpful votes
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February 12th, 2020

I thought this was a service like Stitch Fix etc., but it is not. It really is a garment rental business. They send you clothes (that have previously been worn and dry cleaned) and if you like them you can purchase them or just wear them (for up to a month) and then return them. So for your $79 per month you are paying for the privilege of renting used clothing. If you buy them, you are purchasing used clothing at full price. Never again!

Thumbnail of user heidiv17
1 review
0 helpful votes
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July 24th, 2018
Verified purchase

Been a member for years, even with a scanning the bag and getting messages that my order is being worked on I dont get it to my door for at least a full week which is a huge waste to me. Also disappointed the rates went up. It aucks when u get ur box try something on is too big or out of season of oddly shaped and have to wait a whole week till you actually get something to wear when you are paying money for the service.

Thumbnail of user rachelt144
1 review
0 helpful votes
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August 22nd, 2018
Verified purchase

All the clothes arent my style, but Ive been a member for a couple of years now and I've bought probably 15 garments from the service. I'm very happy because I can try things I might not like and so easily return them if they arent for me.

Thumbnail of user meilhas
1 review
11 helpful votes
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November 9th, 2015

I was so excited to sign up for this website until I signed up and started browsing the selection and found that almost nothing cute that I liked came in my size! (24-26) this website is a joke. Its a great idea but not well executed. I will be canceling my membership tonight before even receiving any items. So disappointed!

Thumbnail of user teresal25
1 review
5 helpful votes
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October 17th, 2015

I tried the free month trial in the summer and thought it was a great idea that would work better for me when I returned to work in the fall. 6 wks or so after I cancelled my membership, GB offered me a 2 month discounted membership price. Its been great to have new clothes to wear without the hassle of shopping in multiple stores. I told a friend who signed up and got a referral bonus! What's not to love?

Thumbnail of user sc2053
1 review
20 helpful votes
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October 27th, 2015

I browsed and didn't find anything so I never added anything to my online closet. I promptly forgot about it. They didn't.

Four months later, they've charged me $85/month for absolutely nothing. I never received a damn thing. Scam.

Thumbnail of user paulah19
2 reviews
13 helpful votes
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May 18th, 2015

I've been a member for about 4 years now and overall the membership is great. I don't have to deal with going to the post office to return items, just leave it in my mailbox. My only issue right now is with the clothing styles. I don't know if they got a new buyer or what but it is getting harder and harder to find items to add to my "closet."

Tip for consumers:
6/19/18 - update
I've been a member for 3 years. In May I contacted them to put my membership on hold until July as I would be out of town. I was told that it would cost me nearly $10 a month to keep my account open and then I would lose my "preferred member" price. They wouldn't budge on this.I felt that this was ridiculous and told them to cancel my account. They then offered me an extra item for 1 month, which was useless because I wouldn't be in town to use it. I cancelled my account.

Thumbnail of user jorglynnb
1 review
2 helpful votes
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September 1st, 2019

There have been a few issues here and there but overall I love it. I can wear designer clothes for a minimal cost and my wardrobe is vast. There have been issues with the clothes coming in horribly wrinkled at times and every now and then the item just isn't what I expected but all in all the idea of having designer clothes all the time is great. I have purchased several items both from my closet and on clearance. The people at work can't wait to see what I will wear next

Thumbnail of user maryloui
1 review
2 helpful votes
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July 27th, 2018
Verified purchase

Ive been a customer with Gwynnie for years and been satisfied for the most part but the only thing I truly complain about is the turn around time. Sometimes it can take a whole week before I am sent a new garment.

Thumbnail of user jenniferc134
1 review
13 helpful votes
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November 16th, 2015

Everything is polyester. It is all stretchy and the fit is off on most dresses. I cancelled on the 30th day of my free trial but they charged me on day 29 and "can't issue refunds". So I can either reset up an account (where they would have to charge me again but that they can refund) or just be out the $$$. Not worth it for cheap clothes

Thumbnail of user abih6
1 review
2 helpful votes
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December 21st, 2018

I had been a fan of Gwynnie Bee, but they have been an utter disappointment this holiday season. Like a lot of people, I have a Christmas party every day of this week. I knew holiday party week was coming, so I returned my last items early (Dec. 10&11). It's now Dec. 19th. I have not received a new shipment, nor has a the next shipment shipped out. With the weekend and holiday coming up, I think it is realistic to guess that I will not have had a Gwynnie Bee item in hand from Dec. 11 until Dec. 26 (or later!). That is, literally, the two weeks of the year when this service should provide the most value. Total disappointment.

Epic failure for holiday dresses.

Thumbnail of user sjabbers
1 review
2 helpful votes
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February 8th, 2016

I'm a little shocked at the reviews here. It almost seems like a concentrated attack. I've been a customer for several years, and the service has literally changed my life. I never ever thought I could have clothes that fit, let alone fit well or make me look good. Now I have new clothes 2-3 times a week, I get compliments on my outfits all the time, and I FEEL beautiful. The few interactions I've had with customer service have been professional, prompt, and 100% positive. I don't use the shop, since I've fallen in love with having space in my closet and I know I can rely on GB to surprise me with something cool in every box. Speaking of, I am going to go try on fab clothes I didn't have to hunt down, didn't have to special order, don't have to overpay for, and never have to take care of! If you're in the size range, try it. You've your entire life to gain.

Thumbnail of user alyxias
1 review
3 helpful votes
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September 25th, 2015

I have been a customer for over 6 months now. I see the time to get items have improved and I love the recommendations on the website. I have referred some of my family members who fit into the sizes and they love their free trial so far. I'm hooked and would recommend you try it for a couple of months.

Thumbnail of user terriel11
1 review
0 helpful votes
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September 1st, 2019

I love being able to closet what I like and then, being able to wear it for awhile. Sometimes just trying clothes on isn't enough. Wearing them in all kinds of situations makes a difference. I've purchased many of my clothes this way because it's so easy and convenient.

Thumbnail of user melodyej
1 review
0 helpful votes
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September 24th, 2018
Verified purchase

I have been using Gwynnie Bee for a year now, and love it! I like the ability to chose styles I like, but don't have to be stuck with. It has been great to have new outfits all the time, and I get lots of compliments! I love the ability to return items without having them cleaned and ironed! It has been very helpful for my busy life! Gwynnie Bee is very practical and easy!

Thumbnail of user amberc111
1 review
0 helpful votes
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July 28th, 2018
Verified purchase

Gwynnie Bee has been very good for me for several reasons! I've gone through several sizes in the last two years. Having access to clothes that fit without having to buy them has been great. Right when I thought I was going to have to leave (I lost 65lbs and I was having a hard time finding smaller sizes), they expanded the service to include my size again! Additionally, I now wear clothes that I never would have because this service gives me an opportunity to experiment without filing my closet with clothes that don't make the cut.

Thumbnail of user lorib37
1 review
21 helpful votes
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August 11th, 2015

A friend recommended Gwynnie Bee so I browsed the clothes and then signed up for the free trial. After the sign up there very so very few things available in my size! I spent nearly an hour browsing for just about any top in a 2-4x, found four, which isn't enough to get your shipments started. Found this very frustrating so I cancelled.

Thumbnail of user dawnh27
1 review
12 helpful votes
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May 18th, 2015

I've been with Gwynnie Bee almost 2 years and there have been way more ups than downs. Yes, you have to keep an abundance of item in your closet to get quick shipping.

Yes, you have to get to know the brands and learn your size in each brand so you can order the right size. Brands are not consistent in sizing- that's life.

Overall, the clothes are trendy, professional, and high quality, I never have to pay for dry cleaning, and any issues have been resolved promptly and to my satisfaction.

It works for me and the 4 friends I've referred to the service.

Thumbnail of user soniap7
3 reviews
6 helpful votes
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June 30th, 2015

Ladies I want to tell you about this site I came across; I signed up for a free trial; and I had the best experience possible. Gwynnie Bee.( This is a try, then buy it, or simply return it and try something else) store. They range in sizes 10 to 32. You can find beautiful chic clothing for Beautiful Curvy Women. Returns and cleaning of merchandise is FREE!
Customer Service is great, navigating on and around the site is very easy; and you can fill your rack with many pieces. You choose how many pieces you want out at a time then you pick a monthly plan. Wear, Return, try something else.

Great Site Beautiful Curvy Ladies. You need to try it.
LOVE TO SHOP HERE!

Thumbnail of user dianas39
6 reviews
29 helpful votes
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June 25th, 2015

I've been a member of GB over a year, I started with the free trial 3 items at a time and upgraded to end at 10 items out at a time (159$) and I have a free item for life from GB and pay for 2 extra items (15$/mo each) in the beginning of June there was a slower shipping time for maybe a week.
I spoke to my mail carrier and I leave parcels out with a note for her. I take photos of the tracking # for my return items.
It takes 2 days for an item to be returned and they ship to you 3 day priority, though I usually get my shipments in 2 days from GB.
I've been a member long enough to know that if you closet new arrivals quickly and prioritize what you want it works a lot more efficiently. They send an email with weekly wants and as long as you closet what you want you should be covered. I tend to mail back on Saturday that way before the next weekend I get new choices for wearing.
I've never cancelled but I'd assume you should return notify them send back before you cancel.

Thumbnail of user kimberlyb469
1 review
13 helpful votes
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November 18th, 2019

I tried to cancel twice and the poor service reps are forced to make it next to impossible to cancel. Items are ill fitting for some body types which was my reason for canceling. They kept trying to give me discounts and free items. They did not seem to appreciate the free item or discounted item that didn't fit well was of no use. If you are a traditional size, the service is probably lovely. If you are not, I would think twice.

Thumbnail of user jenniferd200
1 review
2 helpful votes
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July 10th, 2017

I am sorry to see some poor experiences. I have only been signed up for over a month, but the shipping has been extremely fast and the customer service outstanding. I would highly recommend the service to anyone. I think it's a great value and I love having new outfits all the time.

Service
Value
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Returns
Quality
Thumbnail of user amyr250
1 review
0 helpful votes
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August 22nd, 2018
Verified purchase

Good assortment of brands and styles- perhaps a bit dress heavy. Super simple and convenient to return, add styles to the closet, and make purchases. Turn around time is slow and I feel like I pay for lots of days that I don't have my full membership valud

Thumbnail of user shawnl111
1 review
3 helpful votes
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November 27th, 2018

These guys are jerks. Once they have your bank account info they just take your money reguardless whether you cancelled your subscription. Their policy is they do not under any circumstance do they do refunds. This company has really crappy one sided business practices. Beware!
One more thing i tried to leave a review and only found glowing reviews unless you specifically search for bad reviews. Obviously they dont want some of us to be heard... Isnt that kind of content control untruthful?

Thumbnail of user anneg119
1 review
0 helpful votes
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July 28th, 2018
Verified purchase

Im 6 tall. Id give 5 stars if they would carry tall sizes. I get dresses and have to use them as tunics. Set in waists are always too short. Cant get pants because my inseam is 35 and Gwynnie Bee doesnt stock them. I do love the Johnny Was items Ive purchased through Gwynnie Bee.

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