This was my first time ordering online from Club Furniture and I must say that I was very impressed with the with the customer service, quality of the sleeper sofa, price and the professionalism of the delivery.
Our second chair matches our first chair purchased a year ago perfectly. Thanks! Now we don't have to worry about who gets to sit in the nice comfy chair-they both do the job.
Product received was of better quality than anticipated.The service level and professionalism of the sales and follow up group was great.
I would shop here again, no issues.
The customer service at Club Furniture is great! Friendly, and very good at follow-up through any issue you may have. Couch is very well made, and I would order from them again.
One of the satisfying furniture buying experience. I am very pleased with my purchase. The leather recliner is beautiful, well made and very reasonably priced.
I would like to see the free upgrade come off of the price of the order. My cell phone is *******139 as I am going out of town for a few days in case you need to call.
Yesterday I received my 88" Lowry Sofa and was surprised to discover that even though it has a powered recliner on each end the sofa is one complete unit and weighs about 200 pounds! I had to assist the delivery men (who were very polite by the way) in maneuvering it into my house. This was THE ONLY Mid Century style sofa with power recliners on each end that I could find, and I was very apprehensive about ordering a sofa online without being able to sit in it first (I'm a hands-on type person), but this sofa is VERY well constructed and comfortable. I am extremely pleased. I just wish Club Furniture would supply larger size leather swatches once you have narrowed it down to 2 color choices.
The delivery company couldn't find my furniture but one call to club furniture customer service and all was fixed and I had my wonderful chair in record time. Very pleased.
I ordered the Parker Leather Club Style Recliner with the Galveston Vintage Leather and the down feather wrapped seat upgrade. Although I was reluctant to purchase a chair this expensive without getting to sit in it first, I have to say this has been one of the best purchases I have ever made. The leather is exquisite and the feel is better than anything I've found at Pottery Barn, Room & Board and Crate & Barrel. Club Furniture has an excellent customer service team and the fact that they send a sample of the actual leather the chair would be made from was an excellent touch.
The only negative...and after the chair arrived I quickly forgot this was an issue...was the long wait time from the chair being finished and getting to me in New York. There was multiple truck break downs which added to the time. I must say the shipping company was in contact with me every step of the way and once they finally arrived they expertly placed the chair in my apartment with no issues.
Over all I would highly recommend Club Furniture to anyone.
We love our slip covered sectional from Club Furniture! We searched high and low for a large, slip covered sectional at a good price and Club Furniture was the best we could find. Every part of the process was extremely easy. We were concerned about purchasing a couch online, but with the 30 day money back guarantee, we figured we couldn't go wrong. And Club Furniture went above and beyond to make sure the purchase we made was right for us. They sent us every fabric sample they had, which made making a selection much easier than doing it online. Then, their customer service rep called us and walked us through exactly what we wanted. They went over the size and specifications to ensure the couch would fit our space. On top of all of that, we received quite a few discounts because of the time of year we purchased, which allowed us to upgrade our fabric, add a sleeper sofa and upgrade to down-filled seats and pillows, all while staying within our budget. We would recommend Club Furniture to anyone and would definitely shop here again.
Overall ottoman is nice...however piece arrived with one of the ottoman legs broken off, which given the $1000 price was disappointing.
Sincerely, Tom Andrasz
Great price, great quality! I could not be happier with my purchase. Everyone I spoke to, especially Darrin, would very accommodating, polite and professional.
Evelyn Sofa. Absolutely beautiful. High quality and exactly as I anticipated. The delivery drivers were courteous, clean and professional. I am delighted with my new sofa!
Only concern was the cancer warning label on furniture under the cushions. I had no idea any possible cancer causing agents were used in your furniture.
Everyone was amazing from the sales force to the delivery team. I will not only recommend but I will ship again without hesitation!
Thank's. OF, Miami
I am very happy with the whole experience from ordering online to delivery by two very helpful and professional delivery men. I highly recommend club furniture.
I HAVEN'T SEEN OUR PURCHASE YET, WE HAD IT SHIPPED TO OUR VACATION HOME.
THE SALESMAN WHO WORKED WITH OUR ORDER WAS MORE THAN HELPFULL. VERY GOOD EXPERIENCE.
MORE CHOICE OF PATTERNED FABERIC WOULD BE NICE.
I purchased two Arthur Chesterfield Leather Recliners and the Empire Tufted Leather Chesterfield couch. The recliners are, without exaggeration, the most comfortable chairs I have ever sat in. They recline to almost full horizontal and fit perfectly. I am 6'2 and the standard chair size is more than big enough to comfortably accommodate my frame. The couch is beautiful and exactly what I wanted.
I was hesitant to order such a big-ticket item online without testing it first but none of the local stores had anything close to what this site offers. As soon as I inquired, they sent a fantastic swatch kit which really let you see and feel the different types of leathers available. Jeff and Darrin were super responsive with all of my questions and accommodating with some special order requests I had. No issues in shipping the furniture from NC to Florida. Free shipping on larger orders so it might as well have been from the local furniture store down the street as far as I was concerned.
Highly recommend.
Thank you for not making your customers go through so many prompts to speak with your customer service representatives. Your customer service personnel are wonderful! Love my sofa too!
Excellent help in selecting the right sofa for the space...excellent and courteous delivery service, including calls to alert me as to time of arrival. The sofa is absolutely wonderful!
Answer: Fair still given me the run around. I have given Up on a refund
Answer: We just received our first Club Furniture order. Order process was seamless. Our leather sofa is stunning and well-made. 100% top grain leather, no bonded-leather nor color-match vinyl. Frame, cushions and construction are excellent. For half the price of anything comparable from a local retailer. Hustle? Definitely not.
Clubfurniture has a rating of 4.9 stars from 702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clubfurniture most frequently mention and customer service. Clubfurniture ranks 685th among Furniture sites.